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MacBook Pro (Retina, Mid 2012) freeze with Yosemite

After installing the OS X Yosemite my MBP Retina starts freezing due to graphic problems. The only option is to restart the Mac


How to find the problem and solve it?

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10)

Posted on Oct 17, 2014 2:25 AM

Reply
751 replies

Dec 23, 2014 10:19 AM in response to TLFonseca

Guys, you all say about changing mainboard.

I still have 3 months of warranty. But as i told, i can't reproduce this bug about a week, then it appears again several tens times and than disappear for next week. Will Genius agree to replace mainboard just based on my words, without reproducing this bug? What does he asks (may be some logs) to initiate hardware repair?

Dec 23, 2014 2:46 PM in response to frookt

Try going to Applications > Utilities and running the "Console" app. This should list all sorts of logs relating to system activity. On the left, expand the section called "System Diagnostic Reports". There may be many entries under here, relating to all kinds of software issues.

Look for any entries called "Kernel_YYYY-MM-DD-HHMMSS_your_computer_name.gpuRestart". When you click on any of these - if present - the right hand pane should display the log file of the problem, with "Intel GPU Hang Summary" near the top.


Show these to the Genius. This should be enough to get the board replaced.

Dec 23, 2014 9:32 PM in response to TLFonseca

Thanks everyone for sharing. I have rMBP mid 2012. Never had a problem until Yosemite. Computer freezes every time I have my HD Webcam connected and Photo Booth open. If I go to another app Photo Booth pause and displays "Click to resume Photo Booth" which it didn't do before Yosemite. When I click it, computer freezes. When I reboot says Graphics problem and the System Diagnostic Reports indicates GPU Hang Summary.


Very irritating and Apple sure better own up to this and fix it soon.

Dec 26, 2014 12:05 PM in response to TLFonseca

I have this same issue. mid-2012 rMBP, screen goes black with a GPU panic when switching between integrated and discrete GPU, only started happening upon "upgrading" to Yosemite. I took it in to the "genius" bar and they said they could fix it for $320, but then they called me up later and said that they saw signs of liquid damage (even though I've never spilled anything on the computer), which is, I think, their catch-all get-out-their-responsibilities-free card. They wanted $1200 to fix the computer. I think I'll take that $1200 and buy a non-Apple computer.


Given the large number of people reporting the exact same issue, my guess is that they have a software issue that is unmasking variability in the underlying HW, causing problems. It wouldn't be the first time that Apple had GPU consistency problems (recall the whole NVIDIA GPU-gate debacle). And given how much tacky GPU gewgaw they added to Yosemite, it doesn't surprise me that it's full of unpleasant surprises.


In any event, I've learned my lesson. I'm never going to spend this much on a laptop again. The days when Apple laptops were the most reliable and when Apple had the best customer service are long gone.

Dec 26, 2014 1:10 PM in response to vadeskoc

It's not the board.

We have three mid-2012 15" retinas at work, and I have a personal mid-2012 15" retina.

One of our work units, and my personal 15" have had new logic boards installed, the issue remains. It is definitely software.


Even my brand new 2014 15" with discrete card shares the issue. It's software or driver related for sure. Not hardware failure.

Dec 26, 2014 1:28 PM in response to vadeskoc

Did you have Apple care?

I brought mine in - Mid 2012 Retina 15" - was told the board was corroded, etc and was told even WITH the Apple care that I would have to pay $1200 - that is B.S.

I did not spill any liquid on the board -

I feel this is Workmanship defectiveness - and perhaps apple's way of saying they don't want to pay for all the defects.

Dec 26, 2014 2:52 PM in response to MugsyMD

I did not have Apple Care. In my experience, they don't have to fix anything they don't want to, and they always act like you have a singularly unique problem, no matter how long the thread of "me too's" with exactly the same symptoms is. I think Apple has grown to the point where service is a secondary consideration -- the real revenue upside is getting a new sucker to buy an iPhone.


Also, is it just me, or is it insane that there is no native option to only use integrated graphics? GPU MUX panics aside, the battery life is crap whenever the OS silently decides to turn on the discrete GPU.

Dec 26, 2014 4:20 PM in response to vadeskoc

What is interesting this is the first Mac product I have had trouble with - where a board has been corroded.

I have the following:

2008 macbook pro - still use this - albeit slow - works okay

Imac - have three of them from 2009, 2010 and 2011 - all work great

2009 and 2010 13: macbook pros - wife and son have

2014 13: macbook pro retina - my daughter uses

and my mid 2012 macbook retina - have always had a lot of fan issues from the beginning and then screen burn in, etc - but did not really care much - until my computer started failing miserably - but now - was very upset was told my computer was probably going to be tier 4 - and I would have to pay $1200 - and when you said $1200 - that rung a bell with me - was VERY upset especially when I bought the $350 apple care - if they make me pay - time for a lawsuit !

Dec 27, 2014 5:08 AM in response to James Wilson7

My rMBP mid-2012 just crashed three times this morning. The automatic report is titled a 'Panic' report. The first part is copied below; seems to have something to do with the GPU. Not a happy camper!


Jim



Sat Dec 27 08:02:46 2014



*** Panic Report ***

panic(cpu 2 caller 0xffffff7fad06af63): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x104000000 0xffffff813aa06000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.21/src/Apple MuxControl/kext/GPUPanic.cpp:127

Dec 27, 2014 5:56 AM in response to CT

It's difficult to tell sometimes, but I also seem to only be able to get the system to behave when it's on integrated graphics and stays that way (e.g. thanks to gfxCardStatus). But even when I have it set to integrated, sometimes it still dies when waking from sleep. I think it fails with some probability ever time it makes a call to the GPU Mux to set or check a register. I think it is very difficult to prevent it from making such calls.


Re: the feedback link: has there ever been a documented case of someone submitting something there and it making a difference? Does that form actually even result in a human seeing what you've written? Might as well say prayer to Tim Cook over a pile of chicken bones. Apple put that link there to make you feel like you matter. There's a class action suit over graphics failures in the previous model, and I am not convinced that even that gets their attention.

Dec 27, 2014 6:47 AM in response to vadeskoc

Well when I took my to the Genius bar - they saw I had apple care still in effect - I did buy the 3 year warranty -

They took the computer to the back and they noted that the inside of the computer was full of junk that the computer had ingested - plus there was corrosion -

I told him that the apple care should cover this since there is no USER serviceable way to clean this out, vacuum out, etc - and HOW the heck am I suppose to know that the computer will suck up all this junk and corrode everything and make it fail - so hence I was told that when I get my computer back - hopefully by Friday the 2nd, I will not have to pay - but I was told I might have to pay $1200, a Tier 4 expense which I think is B.S. since I paid for warranty work UP FRONT and hence APPLE should pay and fix this. I never spilled anything on the computer - but somehow I am suppose to be responsible for this problem that APPLE did not properly engineer to begin with.????


What do you all think.

MacBook Pro (Retina, Mid 2012) freeze with Yosemite

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