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MacBook Pro (Retina, Mid 2012) freeze with Yosemite

After installing the OS X Yosemite my MBP Retina starts freezing due to graphic problems. The only option is to restart the Mac


How to find the problem and solve it?

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10)

Posted on Oct 17, 2014 2:25 AM

Reply
751 replies

Feb 5, 2015 9:05 AM in response to moverton

The new logic board (and clean installation of Yosemite they foisted on me) have definitely improved my lock ups. Only two in a month's time, and I haven't limited my GPU to discrete/NVIDIA or reduced transparency. The only change I've made in my usage behavior is using Chrome again, which I thought early on was contributing to the problem since my lockups would occur almost always when I was on a webpage.

Feb 5, 2015 9:32 AM in response to dem107

I don't know if this is related but when my system switches to the internal GPU, I get the following messages in the log:

2/4/15 6:19:17.420 PM WindowServer[118]: Received display connect changed for display 0x42803c2

2/4/15 6:19:17.441 PM WindowServer[118]: Found 27 modes for display 0x042803c2 [27, 0]

2/4/15 6:19:17.468 PM WindowServer[118]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042803c2 device: 0x7f91b9f065f0 isBackBuffered: 1 numComp: 3 numDisp: 3

2/4/15 6:19:17.475 PM WindowServer[118]: CGXMuxAcknowledge: Posting glitchless acknowledge

2/4/15 6:19:17.554 PM WindowServer[118]: Received display connect changed for display 0x42803c2

2/4/15 6:19:17.554 PM WindowServer[118]: Found 1 modes for display 0x042803c2 [1, 0]

2/4/15 6:19:17.554 PM WindowServer[118]: Received display connect changed for display 0x3f003f

2/4/15 6:19:17.555 PM WindowServer[118]: Found 1 modes for display 0x003f003f [1, 0]

2/4/15 6:19:17.555 PM WindowServer[118]: Received display connect changed for display 0x3f0040

2/4/15 6:19:17.555 PM WindowServer[118]: Found 1 modes for display 0x003f0040 [1, 0]

2/4/15 6:19:17.555 PM WindowServer[118]: Received display connect changed for display 0x3f0041

2/4/15 6:19:17.555 PM WindowServer[118]: Found 1 modes for display 0x003f0041 [1, 0]


and when I switch to the discrete GPU, I get

2/4/15 6:19:30.493 PM WindowServer[118]: Received display connect changed for display 0x42803c2

2/4/15 6:19:30.512 PM WindowServer[118]: Found 27 modes for display 0x042803c2 [27, 0]

2/4/15 6:19:30.537 PM WindowServer[118]: Received display connect changed for display 0x3f003f

2/4/15 6:19:30.538 PM WindowServer[118]: Found 1 modes for display 0x003f003f [1, 0]

2/4/15 6:19:30.538 PM WindowServer[118]: Received display connect changed for display 0x3f0040

2/4/15 6:19:30.538 PM WindowServer[118]: Found 1 modes for display 0x003f0040 [1, 0]

2/4/15 6:19:30.538 PM WindowServer[118]: Received display connect changed for display 0x3f0041

2/4/15 6:19:30.538 PM WindowServer[118]: Found 1 modes for display 0x003f0041 [1, 0]

2/4/15 6:19:30.540 PM WindowServer[118]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042803c2 device: 0x7f91b9f065f0 isBackBuffered: 1 numComp: 3 numDisp: 3

2/4/15 6:19:30.547 PM WindowServer[118]: CGXMuxAcknowledge: Posting glitchless acknowledge

2/4/15 6:19:30.577 PM WindowServer[118]: Received display connect changed for display 0x42803c2

2/4/15 6:19:30.577 PM WindowServer[118]: Found 1 modes for display 0x042803c2 [1, 0]

Feb 5, 2015 1:59 PM in response to TLFonseca

I visited the Genius Bar again and they want to do a clean Yosemite install and have me re-install applications one-by-one until the problem happens. The issue is I can't reliably reproduce the error. Sometimes I can do it by switching "Automatic graphics switching" on and off, but other times I can click that hundreds of times without a hang.


Does anyone have a reliable way to cause the freeze?

Feb 5, 2015 2:11 PM in response to dem107

Use gfxCardStatus to be sure that switching is really happens, cause sometimes when some application use NVidia and checkmark ON/OF doesn't switch the cards. For me switching always works to hang. Sometimes it needs to switch 100 times, but always. And i noticed that it's more probability to freeze when laptop is hot.

Feb 5, 2015 2:32 PM in response to dem107

I know that this is not very simple (and not so clear) but is the simplest test case for me:

1-open firefox and thundebird in the same desktop

2-open terminal in a different desktop

3-open and close few times an application that uses NVIDIA gpu (javafx8 on my macbook)


I use a my own little script that opens a java8 application and close it (pratically closing all running java applications) displaying the graphic card in use in terminal. after 2..6 switch the problem happens.

Can anyone suggest another application that causes the switch? and that can be launched from terminal

Feb 8, 2015 12:51 PM in response to TLFonseca

I also have a MBP retina, mid-2012 running Yosemite 10.10.2. I'm not doing heavy duty graphics and generally can go most of the day without a crash so long as I shut down every night and make sure I have gfxcardstatus set to integrated only. However, when I plug into a projector the chances are pretty good that the machine will crash. Last week in a three hour seminar I had at least five crashes and twice recently the machine crashed during important public presentations. This is not professionally acceptable and, from this thread, it doesn't appear that Apple is going to address the issue.


The only solution seems to be to buy a new machine. Are the new MBP retinas subject to the same problem? Should I switch to a PC? I've been on Macs since 1983(?) [Had and wished I'd kept a 128K original with serial #325.]. Switching would be painful.


It's clear that a lot of other people on this thread are in a similar situation. If you are, I'd be interested in your thoughts about what to do next.

Feb 8, 2015 1:14 PM in response to James Wilson7

James - I had a similar issue with my MBP retina mid-2012. I collected all the information, the symptoms and sent for repair under Apple Care. A new Logic Board was installed and I have experienced no further problems - although some others on the forum have had a logic board replaced but do experience issues but to a much lesser extent.


I have certainly not had it back long enough to categorically say the issue is gone, but I have not had a crash to-date (8 days) when it felt like it was struggling to get past a single day without freezing. I am not an expert enough to say what the root-cause of all this is, but a new logic board has made considerable improvement.

Feb 9, 2015 2:28 AM in response to Gulliver

I am using a Macbook pro mid 2014

My /Library/Logs/DiagnosticReports/ folder contains many Kernel_2015-02-06-001327_mac_name.gpuRestart it occurs exacty when is switching from intel to NVIDIA.

Are you using a single or a double graphic card configuration? Can you chech if you are using only one card or both (maybe using system_profiler SPDisplaysDataType)?


I can't be sure about the root cause but (I think, and I hope) in a multitasking OS a user space application can't lock the whole system. It is true that also in my situation there is Firefox open in a separate desktop. And to be clear the system is working, only the graphic part hangs.

Again waiting from Apple support news.

Feb 9, 2015 7:18 AM in response to Gulliver

Mine happens with safari, but I reinstalled the system and got rid of all third party extensions (not plug-ins) on advice just to test and it has not happened as of yet. I've had it running about a week as I really don't ever shut mine off. I have WD red drives and keep it running 24-7. I have a home computer based business and I really don't like restarting. The restarting became every 3 days and I got desparate so I reinstalled the whole system got rid of a few items that Etrecheck told me were obsolete and rid my browser of all third party "extensions". I have been on this board for a while trying to get answers and will check back in either way after another week or so or if it locks up again.

Feb 9, 2015 9:30 AM in response to edoardopa

The comment about 'multilple desktops' struck a cord with me. I have not been a prolific user of virtual nor physical desktops but I can recall starting to use this functionality (virtual) before my freezing started to occur.


So my question is (to test an unlikely theory) does anyone experience these regular crashes when using a single desktop only on the MacBook Pro Retina?

Feb 9, 2015 10:19 AM in response to dem107

I have a MacBook Pro (15-inch, Mid 2012), 2,7 GHz Intel Core i7, non-retina. I've experienced these GPU freezes like once per week since upgrading to Yosemite.

So today I went to the Genius Bar. I was told I need I a new logic board and I have to pay out of my own pocket.

A computer that costed me more than $3000 lasted less than two years. What a drag. Not my definition of quality, I'm really disappointed.

MacBook Pro (Retina, Mid 2012) freeze with Yosemite

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