TLFonseca

Q: MacBook Pro (Retina, Mid 2012) freeze with Yosemite

After installing the OS X Yosemite my MBP Retina starts freezing due to graphic problems. The only option is to restart the Mac

 

How to find the problem and solve it?

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10)

Posted on Oct 17, 2014 2:25 AM

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Q: MacBook Pro (Retina, Mid 2012) freeze with Yosemite

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 17, 2014 2:38 AM in response to TLFonseca
    Level 10 (124,346 points)
    Apple Music
    Oct 17, 2014 2:38 AM in response to TLFonseca

    Hi ..

     

    A Safe Mode deletes some system caches that can help after an upgrade.

     

     

    Top left corner of your screen click the  Apple   > Shut Down.


    After your Mac shuts down, wait 10 seconds, then press the power button.


    Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.


    Release the Shift key when you see the gray Apple logo and progress indicator.


    Then click the Apple  top left in your screen. From the drop down menu click:  Restart


    Then see if it still freezes.


    About Safe Mode.

  • by michaeljk2,

    michaeljk2 michaeljk2 Oct 21, 2014 6:23 AM in response to Carolyn Samit
    Level 1 (0 points)
    Oct 21, 2014 6:23 AM in response to Carolyn Samit

    Safe Mode doesn't help. I have the same problem with a Mid 2012 MBPr with a fresh OS X 10.10 installation (no upgrade). In energy options I have enabled automatic graphic card switching, so my system is using the Intel HD Graphics 4000 mainly. The logs show a "GPU Reset" event:

     

    -------------------

    Mon Oct 20 20:36:37 2014

     

     

    Event:               GPU Reset

    Data/Time:           Mon Oct 20 20:36:37 2014

    Application:        

    Path:               

    OS Version:          Mac OS X Version 10.10 (Build 14A389)

    Graphics Hardware:   Intel HD Graphics 4000

    Signature:           801

     

     

    Report Data:

     

     

    ===========================================================================

                             Intel GPU Hang Summary

                                  version 1.0.0

    ===========================================================================

     

     

    -- Summary of Status for ALL Rings --

    MAIN Ring is idle

    MEDIA Ring is NOT enabled

    BLT Ring is NOT enabled

    ===========================================================================

                         Essential Ring Registers

    ===========================================================================

     

     

    -- MAIN Ring --

      RING_HEAD   = 0x00000048  (offset = 0x00000048, wrap count = 0, wait_for_cond = 0x0)

      RING_TAIL   = 0x00000048  (offset = 0x00000048)

      RING_START  = 0x10204000  (offset = 0x10204000)

      RING_CTRL   = 0x0000f001  (enabled, auto report disabled (0x00), not waiting, semaphore not waiting, length = 0x010 4KB pages)

     

     

    -- MEDIA Ring --

      RING_HEAD   = 0x00000000  (offset = 0x00000000, wrap count = 0, wait_for_cond = 0x0)

      RING_TAIL   = 0x00000000  (offset = 0x00000000)

      RING_START  = 0x00000000  (offset = 0x00000000)

      RING_CTRL   = 0x00000000  (disabled, auto report disabled (0x00), not waiting, semaphore not waiting, length = 0x001 4KB pages)

     

     

    -- BLT Ring --

      RING_HEAD   = 0x00000000  (offset = 0x00000000, wrap count = 0, wait_for_cond = 0x0)

      RING_TAIL   = 0x00000000  (offset = 0x00000000)

      RING_START  = 0x00000000  (offset = 0x00000000)

      RING_CTRL   = 0x00000000  (disabled, auto report disabled (0x00), not waiting, semaphore not waiting, length = 0x001 4KB pages)

     

     

    - Common Slice INST_DONE register -

      All Common Slice engines are done.

       - INSTDONE_CS (=0xffffffff): Not done =

    [....]

    -----------------------

     

    I already tried a PRAM- and SMC Reset, booted up in Safe Mode, repaired permissions. Since I disabled the automatic switching of graphic cards in system settings (so that it uses my NVidia Card as default), there are no freezes anymore. There seems at least one more user with the same problem:

     

    Yosemite graphics problem?

  • by poisonram,

    poisonram poisonram Oct 21, 2014 11:12 AM in response to michaeljk2
    Level 1 (0 points)
    Oct 21, 2014 11:12 AM in response to michaeljk2

    I unchecked the setting in energy saving mode. Then I restarted the system and checked the setting for the graphic card again. Now everything works normal.

  • by poisonram,

    poisonram poisonram Oct 21, 2014 12:23 PM in response to poisonram
    Level 1 (0 points)
    Oct 21, 2014 12:23 PM in response to poisonram

    Sorry. The previous post ist not correct. The problem is still there. I happens when I'm working with Firefox. Websites which heavily use jQuery freezes the MBPr mid 2012.

  • by TLFonseca,

    TLFonseca TLFonseca Oct 22, 2014 8:38 AM in response to poisonram
    Level 1 (0 points)
    Oct 22, 2014 8:38 AM in response to poisonram

    Yeps.

     

    I confirm that in happens when I open some specific websites.

     

    But it happens both with Firefox and Safari in my case

  • by poisonram,

    poisonram poisonram Oct 22, 2014 10:23 AM in response to TLFonseca
    Level 1 (0 points)
    Oct 22, 2014 10:23 AM in response to TLFonseca

    Yes it happens on sites which uses much JavaScript. In my case yosemite crashed in the backend of cms TYPO3 www.typo3.org.

  • by FromTheInternet,

    FromTheInternet FromTheInternet Oct 23, 2014 12:20 AM in response to TLFonseca
    Level 1 (0 points)
    Oct 23, 2014 12:20 AM in response to TLFonseca

    I can confirm this on my MBP Retina 15, Late 2013. Also happened to me once in the TYPO3 backend (using Firefox).

     

    I've also had total system freezes in Photoshop, really seems like the crashes occur when the system switches to the external NVIDIA GPU.

  • by bradrevell,

    bradrevell bradrevell Oct 24, 2014 7:33 AM in response to FromTheInternet
    Level 1 (8 points)
    Peripherals
    Oct 24, 2014 7:33 AM in response to FromTheInternet

    I'm having the same problem on my MBP (late 2013, Intel Iris Pro 1536 MB). I do use Firefox so it could be related to that.

     

    One thing I notice is that my mouse still works, however, everything else hangs. The only way to fix is to force a shutdown using the power button and start up again.

     

    Do we know if there is a bug raised within Apple on this? I'm assuming we won't have visibility to that information.

  • by michaeljk2,

    michaeljk2 michaeljk2 Oct 24, 2014 7:49 AM in response to bradrevell
    Level 1 (0 points)
    Oct 24, 2014 7:49 AM in response to bradrevell

    It's not Browser-related (I'm using Safari 8.0). The mouse cursor works, but the complete screen is frozen. In the last few days I deactivated the automatic switching of the graphic cards in the system settings and everything is working perfect since then. So most likely this problem occurs when the system tries to switch the graphic card. I have several log files with detailed data about this, if someone from Apple support can provide an email address then I can forward them.

  • by _poore_,

    _poore_ _poore_ Oct 24, 2014 2:28 PM in response to michaeljk2
    Level 1 (0 points)
    Oct 24, 2014 2:28 PM in response to michaeljk2

    My Yosemite froze's as well except the mouse. Only way to recover the system is to do a hard power off. Everytime this happens it's seems to related into a website. I also use Safari 8.0.

     

    My mac: MacBook Pro (15-inch, Mid 2012)

    Graphics: Intel HD Graphics 4000 1024 MB

     

    After power on the system I have a graphics error. I have sent the report to Apple everytime. My system have been forzen for 4 - 5 times now and it's a verry frustrating! I hope Apple will do a quick fix for this.

  • by bradrevell,

    bradrevell bradrevell Oct 24, 2014 3:16 PM in response to michaeljk2
    Level 1 (8 points)
    Peripherals
    Oct 24, 2014 3:16 PM in response to michaeljk2

    michaelljk2, you mentioned deactivating the switching of the graphics cards in the system settings and everything worked fine. How did you go about doing that? I have frozen at least 5 times today so need a work around until the bug is fixed. Seems like you have the trick

  • by michaeljk2,

    michaeljk2 michaeljk2 Oct 24, 2014 3:27 PM in response to bradrevell
    Level 1 (0 points)
    Oct 24, 2014 3:27 PM in response to bradrevell

    bradrevell, I did nothing special for that, just unchecked the box for the "Automatic change of graphics modes" in the energy settings. My system is using the dedicated GPU now all the time, with all disadvantages: shorter battery life, warmer case, more fan activity. But at least the system didn't freeze anymore. I would really like to use the integrated "Intel HD Graphics 4000", but unfortunatly there's no possibility to deactivate the NVidia GPU instead :-(

  • by FromTheInternet,

    FromTheInternet FromTheInternet Oct 25, 2014 12:15 AM in response to michaeljk2
    Level 1 (0 points)
    Oct 25, 2014 12:15 AM in response to michaeljk2

    Disabling the automatic switching does indeed help. However, I don't feel this is a viable solution because of the problems you have already mentioned (reduced battery life, higher temperatures, fan activity).

     

    It's a shame that Apple fails to realize these problems on their most expensive MacBook models prior to release, especially with the open beta and all. :-/

     

    I'll install Yosemite from scratch today to see if this helps at all – I'll keep you guys updated.

  • by r03ert0,

    r03ert0 r03ert0 Oct 25, 2014 12:54 AM in response to FromTheInternet
    Level 1 (0 points)
    Oct 25, 2014 12:54 AM in response to FromTheInternet

    Same problem here. I'll try disabling the card switching as suggested by

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