TLFonseca

Q: MacBook Pro (Retina, Mid 2012) freeze with Yosemite

After installing the OS X Yosemite my MBP Retina starts freezing due to graphic problems. The only option is to restart the Mac

 

How to find the problem and solve it?

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10)

Posted on Oct 17, 2014 2:25 AM

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Q: MacBook Pro (Retina, Mid 2012) freeze with Yosemite

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  • by SychiO,

    SychiO SychiO Jan 12, 2015 6:00 AM in response to cloninger1968
    Level 1 (0 points)
    Jan 12, 2015 6:00 AM in response to cloninger1968

    Sadly, I have to tell you that the 10.10.2 beta doesn't fix our problem.

    I just installed it on my rMBP 2012, and the computer crashed again, on the same "heavy" pages that used to make it freeze before.

    The symptoms are the same: mouse cursor is moving, but nothing else is working.

     

    *SAD*

  • by BRJP,

    BRJP BRJP Jan 12, 2015 9:54 AM in response to CT
    Level 1 (0 points)
    Jan 12, 2015 9:54 AM in response to CT

    Have a heart Level 6 CT.  I agree its not true to the subject but it is somewhat related.  And people are humans, not robots.

     

    The lack of relevance in some of the posts is less of an issue than Apples tight-lipped response to people having trouble and becoming frustrated.  My steer?  Lets spend our time lobbying Apple and collaborating rather than exercising our Forum OCD on what represents a poor match for posting.

     

    (CT, before you ask, there are some people in other forums that actually like me!  And I don't mean no harm here either.    :-)  )

  • by Necka,

    Necka Necka Jan 12, 2015 12:49 PM in response to TLFonseca
    Level 1 (0 points)
    Jan 12, 2015 12:49 PM in response to TLFonseca

    had same problems like most of you. my MacBook Pro (Retina, 15-inch, Early 2013) always get stuck, specially when i try to play a game like wow.

    then had to restart 2-3 times to get it work again. i tried clean install etc. but nothing helped. talked to apple but had no more warranty .... they wanted 500 Euro for logic board replacement.

     

    somebody in this thread said that he opened his mac, cleaned it and replaced the cooling paste. i tried it on my own. i opened the mac and it was so dirty, really really dirty and the pasted was like dry. i cleaned it and replaced the paste. now the mac is working for 3 days and no problem. before i was not able able to play world of warcraft for 10 min ... now i can play for hours and no problem. its like new !

     

    hope could help somebody and sorry for bad english ....

  • by Kotevode,

    Kotevode Kotevode Jan 12, 2015 1:17 PM in response to TLFonseca
    Level 1 (0 points)
    Jan 12, 2015 1:17 PM in response to TLFonseca

    MacBook Pro Retina 15 Mid 2012, have the same problem. Laptop always freezes when using Nvidia card with difficult tasks.

  • by Eriksrocks,

    Eriksrocks Eriksrocks Jan 12, 2015 1:55 PM in response to TLFonseca
    Level 1 (0 points)
    Jan 12, 2015 1:55 PM in response to TLFonseca

    I also have this problem. Mid-2012 15" Retina MBP on Yosemite 10.10.1. Tempted to take it into Apple, but it only happens on average maybe once per week for me, so it's not really aggravating enough to have to deal with the hassle of a logic board replacement. Apple needs to deal with this ASAP though.

  • by nrj45,

    nrj45 nrj45 Jan 12, 2015 6:34 PM in response to Necka
    Level 1 (0 points)
    Jan 12, 2015 6:34 PM in response to Necka

    You saved my day. When I went to Apple, they suggested to replace the mainboard, in fact it's just a matter of dry thermal paste !!!

     

    Mine would crash more and more until no boot possible (from once per week to more times per day). I thought my nvidia chip was burnt and now after thermal paste replacement : magic.

     

    Since my first boot after thermal paste replacement I could start a music in itunes, put the animation on, play with gfxcardstatus (switched more times between the 2 cards), attach a thunderbolt display (while itunes animation playing)

  • by Shmup Fiend,

    Shmup Fiend Shmup Fiend Jan 12, 2015 11:47 PM in response to bjp907
    Level 1 (0 points)
    Jan 12, 2015 11:47 PM in response to bjp907

    I can't get in to details because people who think too highly of themselves will be upset that it isn't the topic of the thread but I used Xcode tools to change the script inside the PKG file. It was a one line code change that made it ignore that my machine wasn't a Mac Pro.

  • by Shmup Fiend,

    Shmup Fiend Shmup Fiend Jan 12, 2015 11:50 PM in response to WilsonLaidlaw
    Level 1 (0 points)
    Jan 12, 2015 11:50 PM in response to WilsonLaidlaw

    Correct, but if you've used PC drivers from NVIDIA you know they use the same driver for most of their cards. They don't list a 650M because Apple doesn't allow us to install an updated one. So just use one of the other Mac Pro drivers which they DO allow.

     

    For example, the drivers for the Quadro K5000 for Mac work just fine.

  • by Kevincjz,

    Kevincjz Kevincjz Jan 13, 2015 12:48 AM in response to Shmup Fiend
    Level 1 (0 points)
    Jan 13, 2015 12:48 AM in response to Shmup Fiend

    Bump. Encountered this very same issue on my 2012 rMBP. ):

  • by brianjsw,

    brianjsw brianjsw Jan 13, 2015 9:39 AM in response to TLFonseca
    Level 1 (10 points)
    Jan 13, 2015 9:39 AM in response to TLFonseca

    Head hung in shame....   Well I promised I would update again if I had another freeze up.  I had cleaned all the dust out of the heat sinks in my rMBP and had been hopeful that would fix the issue.  Well, it didn't.  Crashed again with "Intel GPU Hang Summary" in Console...

  • by frookt,

    frookt frookt Jan 13, 2015 6:03 PM in response to TLFonseca
    Level 1 (0 points)
    Jan 13, 2015 6:03 PM in response to TLFonseca

    Hello, everybody!

    Today i've got my laptop (MBP late2013,nvidia 750) from Apple repair with the new mainboard.

    First thing is i tried to freeze it usual way by switching between cards (enable/disable Automatic graphics switching). And i could not!

    I tried several hundred times. Before repair i always could to hang it their.

     

    Hello to everyone who thinks that this is only software problem.

     

    I'll write here if something changes.

  • by dabenzhu,

    dabenzhu dabenzhu Jan 13, 2015 6:45 PM in response to TLFonseca
    Level 1 (4 points)
    Desktops
    Jan 13, 2015 6:45 PM in response to TLFonseca

    Hello

    I have a Mid 2012 Retina MacBook Pro too, and also upgraded it to Yosemite. 

    I met same problems ( sudden freeze, black screen, etc), and had to do hard reset.  Recently it is getting more frequent, several times one day.

    Now I tried to lock it to integrated graphic card or NVIDIA G650M by gfxstatus, and it seems worked.

     

    I'm not sure if it is software problem or a hardware problem, and I will take this to apple store for a diagnose.

    but if so many people met same problem with same Mid 2012 retina macbook and with same Yosemite,  it looks like a software problem or a low-level software driver problem.   ( when using 10.9 Mavericks, I didn't meet so many crashes and freezes. maybe only twice per year ).

    so please apple check this issue and make a fix if possible.


    I post the error log here that I met yesterday:


    Anonymous UUID:       D42C163D-F3DF-F483-BE5B-2CA83E63A6BE

     

    Tue Jan 13 19:19:40 2015

     

    *** Panic Report ***

    panic(cpu 2 caller 0xffffff7f8fac78b6): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.21/src/Appl eMuxControl/kext/AGCPowerManagement.cpp:1134

    Backtrace (CPU 2), Frame : Return Address

    0xffffff8143523db0 : 0xffffff800cf3a811

    0xffffff8143523e30 : 0xffffff7f8fac78b6

    0xffffff8143523e70 : 0xffffff7f8faca67a

    0xffffff8143523ea0 : 0xffffff800d4db3cd

    0xffffff8143523f00 : 0xffffff800cf6be13

    0xffffff8143523fb0 : 0xffffff800d0192c7

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.7.21)[32B7E2DE-1F9D-3555-B687-7A76A62B81D2]@ 0xffffff7f8fabc000->0xffffff7f8facffff

                dependency: com.apple.driver.AppleGraphicsControl(3.7.21)[62689710-EEA7-307A-AC83-B8F25DA88 A6A]@0xffffff7f8fab4000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f8e45d000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f8d724000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8daed000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[0183904C-6A16-32C4-9405-EEFD7F820B 02]@0xffffff7f8fab7000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    14B25

     

    Kernel version:

    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64

    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61

    Kernel slide:     0x000000000cc00000

    Kernel text base: 0xffffff800ce00000

    __HIB  text base: 0xffffff800cd00000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 98968527985

    last loaded kext at 6945481110: org.virtualbox.kext.VBoxNetAdp 4.3.14 (addr 0xffffff7f8fc2c000, size 28672)

    loaded kexts:

    org.virtualbox.kext.VBoxNetAdp 4.3.14

    org.virtualbox.kext.VBoxNetFlt 4.3.14

    org.virtualbox.kext.VBoxUSB 4.3.14

    org.virtualbox.kext.VBoxDrv 4.3.14

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.iokit.IOBluetoothSerialManager 4.3.1f2

    com.apple.driver.AGPM 100.14.37

    com.apple.driver.ApplePlatformEnabler 2.1.0d1

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyDriver 267.0

    com.apple.driver.AppleHDAHardwareConfigDriver 267.0

    com.apple.driver.AppleHDA 267.0

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.GeForce 10.0.0

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleIntelHD4000Graphics 10.0.0

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.iokit.IOBluetoothUSBDFU 4.3.1f2

    com.apple.driver.AppleBacklight 170.4.12

    com.apple.driver.AppleMCCSControl 1.2.10

    com.apple.driver.AppleSMCLMU 2.0.4d1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleMuxControl 3.7.21

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleIntelFramebufferCapri 10.0.0

    com.apple.nvidia.NVDAStartup 10.0.0

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyEventDriver 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 35

    com.apple.driver.XsanFilter 404

    com.apple.driver.AppleUSBHub 705.4.1

    com.apple.driver.AirPort.Brcm4331 800.20.24

    com.apple.iokit.IOAHCIBlockStorage 2.6.5

    com.apple.driver.AppleSDXC 1.6.5

    com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3

    com.apple.driver.AirPort.Brcm4360 901.19.10

    com.apple.driver.AppleAHCIPort 3.0.7

    com.apple.driver.AppleUSBXHCI 705.4.14

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 267.0

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOAudioFamily 200.6

    com.apple.vecLib.kext 1.2.0

    com.apple.nvidia.driver.NVDAGK100Hal 10.0.0

    com.apple.nvidia.driver.NVDAResman 10.0.0

    com.apple.iokit.IOSurface 97

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleGraphicsControl 3.7.21

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2

    com.apple.iokit.IOBluetoothFamily 4.3.1f2

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.IOPlatformPluginFamily 5.8.0d49

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IOAcceleratorFamily2 156.4

    com.apple.AppleGraphicsDeviceControl 3.7.21

    com.apple.driver.AppleHDAController 267.0

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOHDAFamily 267.0

    com.apple.driver.AppleThunderboltEDMSink 4.0.2

    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.1

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.iokit.IO80211Family 700.52

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.7.0

    com.apple.iokit.IOUSBFamily 705.4.14

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 389.1

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    Model: MacBookPro10,1, BootROM MBP101.00EE.B05, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.124.12.10)

    Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SD256E, 251 GB

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4


  • by frookt,

    frookt frookt Jan 17, 2015 2:47 PM in response to TLFonseca
    Level 1 (0 points)
    Jan 17, 2015 2:47 PM in response to TLFonseca

    Hello, everyone.

    Less than a week passed since i changed mainboard on my MBP late 2013. I try periodically to hang it. And today it was success. I could hang it several times by switching between discrete and internal cards (all is freeze, only mouse cursor is moving). I noticed 1 thing that this is can be happened only when temperature of the laptop is high. (Temp above top buttons).

    I don't know what to do. I can change mainboards every week. But is it make any sense? Or may be change MBP to one with one card only. I don't know.

    And now i agree that this is software problem. Or almost all of the mainboards are defective.

    Anyone has success try to change driver to Mac Pro, as somebody wrote above?

  • by that was my alias,

    that was my alias that was my alias Jan 18, 2015 12:18 AM in response to frookt
    Level 1 (4 points)
    Mac OS X
    Jan 18, 2015 12:18 AM in response to frookt

    Re-installing the operating system (like I did), and waiting for Apple to fix the issue with an update are your only options.

     

    Doing the former thing will lower your chances of crashing and make everything noticeably faster.

  • by NickMod,

    NickMod NickMod Jan 18, 2015 8:57 AM in response to TLFonseca
    Level 1 (0 points)
    Jan 18, 2015 8:57 AM in response to TLFonseca

    My MBP Retina Mid 2012 has this issue... I think it is an hardware related problem, because I noticed it with Lion too (red orizontal lines working, and gray display on boot).

     

    Now, with Yosemite, the display hangs on, sometimes the mouse still move, and if, for example, I am in a skype call or using a music player, I still hear (and talk on skype).

    Frequently it appens opening Photoshop; other times, if I have Firefox (with a lot of tabs opened) and other software developing tools...

     

    Nothing from Apple?!? There are a lot of discussions on this problem....

    We have to produce without loosing our work!!

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