Can't reset the security questions.

Question

Level 1

0 points

Can't reset the security questions.

hello their.. I want to rest my security questions in my apple ID account but I can because it asked me to verify it by another email the other email I have doesn't receive emails from Apple I don't know why!!.. so please I need some help here. I tried to contact Apple they told me you have to call the call center but we don't have call center in my country and I can't call any other countries apple call center because it is like (1 800) number in their country.

Posted on Oct 17, 2014 5:07 AM

Reply

Answer 1

King_Penguin

Level 10

334,336 points

Oct 17, 2014 6:08 AM in response to asmalmulla

If you aren't receiving the reset email to your rescue email account (and you've checked the spam folder as well as the inbox on it) then you will have to contact Support to get the questions reset.

If the country where you, and which you have on your iTunes account, isn't on this page : http://support.apple.com/kb/HT5699

then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

When they've been reset you could change your rescue email address to an account that you know works for potential future use : http://support.apple.com/kb/HT5620

Reply