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I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call

I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call

iPhone 5, iOS 8

Posted on Oct 17, 2014 7:52 AM

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1 reply

Oct 19, 2014 12:39 PM in response to jjroca

Hey there jjroca,


It sounds like you are unable to make or recieve phone calls because the screen goes black. I would start by quitting all the running apps on the device:


iOS: Force an app to close

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.


When you have done that restart the device and test the issue again:

iOS: Turning off and on (restarting) and resetting


If that does not resolve the issue, I would use the troubleshooting in the following article, named:

iPhone: Troubleshooting issues making or receiving calls


Thank you for using Apple Support Communities.

Take care,

Sterling

I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call

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