my brand new macbookpro (bought it on Monday this week), wont turn on. i have tried changing the power outlets and it still wont turn on. the light is green in the cable when its plugged in. Any advice? i'm very disappointed to face this problem so soon.
MacBook Pro with Retina display
Hello there liron78,
If I understand correctly, you are unable to turn on your MacBook Pro even with a different power outlet. I would use these other troubleshooting steps from the following article, named:
Troubleshooting: My computer won't turn on
If your computer won't turn on, try each of these steps:
- Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
- Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
- If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
- Reset the SMC.
- If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
If the issue persists, I would use step 5 to get ahold of AppleCare either for additional assistance or to help setup service for it.
Thank you for using Apple Support Communities.
Regards,
Sterling
Hi liron78,
Have you found a solution? I have the same issue with a MB Pro 2014 13'' Retina Display.
I tried to reset the SMC, but no luck.
If anyone got an idea, it's welcome.
Thanks,
KOServal
I got my brand new MBP 15 inch with retina display and Yosemite pre-installed on February 4th this year (2015) direct from Apple UK - ordered online. Four days later it wouldn't power up. I had to phone AppleCare. We got it powered up again through recovery. Yesterday morning 6 weeks later and it died on me again. Phoned AppleCare again. This time we could not get it started. Today it is having to go back to the Apple UK for repairs. I am furious.
my brand new macbookpro wont turn on!
