iPad 2 - Headphones jack works only on high volume

Question

iPad 2 - Headphones jack works only on high volume

Hello,

i have got a problem with my iPad 2, 16GB WiFi. When I want to listen to music, the volume is really high even on low level, and on low volumes, they just don't work. When the volume is around 8, it works fine, but it is really loud. When i turn it down to 2 or 3, it works for few seconds, and then it stops playing. The music app says music is still playing, but i can't hear a thing from the headphones. When i turn the volume to higher level like 8, it works again. This is in every app, and the headphones work totally fine on my mobile or PC or whatever. I even tried my external speakers i use for PC, i had the same issue.

Does anyone know how to help? Thanks a lot.

iPad 2, iOS 8

Posted on Oct 17, 2014 7:21 AM

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Answer 1

Brett L

Community Specialist

Oct 19, 2014 12:06 PM in response to Community User

Hi MatyasStrelec,

If you are getting intermittent sound volume issues on your iPhone when using the headset, I would suggest that you troubleshoot using the steps in this article -

iPhone: Hardware troubleshooting

Specifically -

No sound through stereo headset

Inspect the headset jack for debris and clean if necessary.

Connect the headset and make sure the connector is pushed in all the way.

Check the volume setting. Adjust the volume by pressing the volume up and down button on the left side of the iPhone.

If you are trying to listen to music and cannot hear any audio, make sure that the music on iPhone is not paused. Try squeezing the headset microphone to resume playback. Additionally, from the Home screen you can choose iPod > Now Playing, then tap Play.

Make sure the latest version of iTunes is installed on the computer that you are syncing the iPhone with (songs purchased from the iTunes Store using earlier versions of iTunes won't play).

Try another Apple headset (some third-party headsets require an adapter to be used with original iPhone).

Try a different song or video.

Check to see if the iPhone alert sounds or other iPhone sound effects exhibit the same audio issues.

Disconnect the headset from the iPhone and see if sound comes from the built-in speaker.

And -

Issue not resolved

My issue is still not resolved. What do I do next?

Contact Apple Support.

Thanks for using Apple Support Communities.

Best,

Brett L

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