HT201394: Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus

Learn about Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus
Alsabri79

Q: network troubleshot

i updated my phone in to ios 8.0.2 and i lost my network (CDMA) how i can activate it again ?

iPhone 3G, iOS 8.0.2

Posted on Oct 17, 2014 8:44 AM

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Q: network troubleshot

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  • by sterling r,

    sterling r sterling r Oct 19, 2014 1:28 PM in response to Alsabri79
    Community Specialists
    Oct 19, 2014 1:28 PM in response to Alsabri79

    Good day Alsabri79,

     

    It sounds like you cannot connect to your cellular carrier even after updating to iOS 8.0.2. I would use the troubleshooting in the following article to help you resolve the issue, named:

     

    If you see No Service in the status bar of your iPhone or iPad

    Follow these steps, testing after each.

     

    1. Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Restart your device.
    3. Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
    4. Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Contact your carrier to check for any network or account issues.
    8. Restore your iPhone.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling