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Are apple charging cables defective?

Since the switch to the lightning cable chargers, and 3 iphones - (currently using the 6 Plus- 64 but prior it was the 5 - 64 and then the 5S - 64), I'll bet I've purchased more than 20 cables. They are approximately $20 each! This is a complete rip off. Apple is making more money from me on the charging cables than the phones themselves! I keep doing internet searches on the problem and I keep getting told that I'm getting knock off cables. When did the Apple store start selling knock off cables? I'm so frustrated! Has anyone else had this problem? I swear I'm going to start blogging all over social media about this if Apple doesn't do something. I've literally spent over $400 in charging accessories for my phones. Because it has happened with 3 different iPhones, I'm confident that it isn't my phone causing the issue. I'm currently using IOS 8, but it's happened on all the previous versions too. HELP!

iPhone 5s, iOS 8.0.2

Posted on Oct 17, 2014 9:33 AM

26 replies

Sep 12, 2017 8:52 AM in response to KiltedTim

First you have to have the receipt to get a warranty replacementand I don't save receipts for $20 purchases. How do you think wasting every ones time with it doesn't happen to me so it must be you is in any way helpful or constructive. It is amazing how support staff wants to blame the customer first.


The cables are lousy pure and simple even when purchased from the Apple Store. There is something in the design that makes them fail early.

Sep 12, 2017 10:21 AM in response to Rdterrel

Rdterrel wrote:


I don't want replacement cables. I want great quality cables from the Apple Store. The cables should last as long as the IPAD. And saying you never had the replace a cable is like me saying I went swimming and didn't drown so no one has ever drowned.

Strange that, in all my years in this forum, you are the first and, so far, the only poster to complain about Apple cable quality.

Oct 17, 2014 9:38 AM in response to universe369

Why in the world do you keep buying cables? They come with a 1 year warranty. The same as the phone.


Of the 2 iPhone 5's and 2 iPad Minis we have, that's 4 lightning cables out of the box, and 2 additional lightning cables purchased so that we have them in the cars, office, etc. The only one that failed was one that was chewed to death by one of the cats.

Oct 17, 2014 9:56 AM in response to universe369

You definitely need to examine how you are handling the cables. With all of the iOS devices I have owned over the years, both 30 pin and lightening - I've only had to replace one. And I damaged it by allowing it to get caught in a zipper on my brief case. The lightening cables i now own are original to the devices and get used daily. Still look brand new and work perfectly.

Oct 17, 2014 10:05 AM in response to Kilgore-Trout

Yeah, that's not the problem here. The cables are not detached or even slightly loose. They appear completely fine. They are even still white and look new. They are just burning out constantly. I had one last for about a month once. The Apple Store did replace that one free because I saved the receipt however, there were several others that I had receipts for and they said the warranty period was expired. They are defective and appear to be just burning out. This is an issue that Apple is just failing to address because they're making more money on cables than phones.

Oct 17, 2014 10:10 AM in response to universe369

Well, I'll put it this way: My personal experience with the cables I have already stated; I know at least 50 family, friends and colleges using iOS devices (many ore than one); and I am pretty active on this forum and have substantial contact with long-term users here. No one is reporting a "burn-out" issue with the cables reported (not one). [whatever "burn out" means]


So back to my original comment: you need to examine the common factor in all of these cable failures.

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Are apple charging cables defective?

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