flee671

Q: Safari freezes on startup Yosemite

I just upgraded to Yosemite and now Safari (version 8.0) is unusable. About 10 seconds after startup Safari would freeze and the beach ball would appear and won't stop spinning until it crashes or I force quit. This happens every single time. I've tried disabling my extensions and trashing my preferences, not to mention restarting countless times, and nothing would work. I'm not sure what else I can try to fix this. I'm running on a mid 2013 13-inch MacBook Air. Any help would be much appreciated. Thanks.

 

Frank

Posted on Oct 17, 2014 9:23 AM

Close

Q: Safari freezes on startup Yosemite

  • All replies
  • Helpful answers

Page 1 of 3 last Next
  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit Oct 17, 2014 9:47 AM in response to flee671
    Level 10 (124,346 points)
    Apple Music
    Oct 17, 2014 9:47 AM in response to flee671

    Hi ..

     

    A Safe Mode boot deletes some system caches that can help after an OS X upgrade.


     

    Top left corner of your screen click the  Apple   > Shut Down

     

    After your Mac shuts down, wait 10 seconds, then press the power button.

     

    Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

     

    Release the Shift key when you see the gray Apple logo and progress indicator.

     

    Then click the Apple  top left in your screen. From the drop down menu click:  Restart


    Then try Safari.


    If that doesn't help, it could be a third party plug-in that's causing Safari to crash.


    Follow the instructions here.

  • by mcoluccio88,

    mcoluccio88 mcoluccio88 Oct 17, 2014 1:19 PM in response to Carolyn Samit
    Level 1 (0 points)
    Oct 17, 2014 1:19 PM in response to Carolyn Samit

    Hi Carolyn,

     

    Thanks for the response but that does not seem to help.  The problem started immediately upon the Yosemite upgrade and I am not running any 3rd party plugins on my Safari.  Any other ideas?

     

    Thanks

  • by aarild,

    aarild aarild Oct 17, 2014 2:24 PM in response to Carolyn Samit
    Level 1 (0 points)
    Oct 17, 2014 2:24 PM in response to Carolyn Samit

    Same story as mcoluccio88.

    However, I did have a few plugins running. When I deactivated them Safari worked for 40 seconds instead of 10, but now it's back to where it was. Spinning after ten secs.

  • by mcoluccio88,

    mcoluccio88 mcoluccio88 Oct 17, 2014 2:58 PM in response to aarild
    Level 1 (0 points)
    Oct 17, 2014 2:58 PM in response to aarild

    So I just tried this and it worked for me: (typing this on Safari now!!!)

     

    Open a Finder window. From the Finder menu bar click Go > Go to Folder

    Type or copy paste the following

    ~/Library/Caches/com.apple.Safari/Cache.db

    Click Go then move the Cache.db file to the Trash.

    Quit and relaunch Safari to test.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 17, 2014 3:12 PM in response to mcoluccio88
    Level 10 (124,346 points)
    Apple Music
    Oct 17, 2014 3:12 PM in response to mcoluccio88

    Please check for plugins regardless.

     

    Open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    /Library/Internet Plug-Ins

     

    Click Go.

     

    What plug-ins do you see in the Internet Plug-Ins folder?

  • by flee671,

    flee671 flee671 Oct 17, 2014 3:21 PM in response to Carolyn Samit
    Level 1 (0 points)
    Oct 17, 2014 3:21 PM in response to Carolyn Samit

    Hi Carolyn,

     

    Thank you! This solved my issue! Although on Yosemite it seems like there's no more startup sound. So what I did was once the screen turned on I pressed the Shift key and released it once the Apple logo showed up. It took a long time to start up (as it says on the Apple safe mode boot page) so I knew that work. Once it's up I restarted and everything's working great now. Been using Safari for a few hours now and no freezes. Thank you so much!

     

    Or if this didn't work for others perhaps manually deleting cache.db as mcoluccio88 did would:

     

    Open a Finder window. From the Finder menu bar click Go > Go to Folder

    Type or copy paste the following

    ~/Library/Caches/com.apple.Safari/Cache.db

    Click Go then move the Cache.db file to the Trash.

    Quit and relaunch Safari to test.

     

    Hope either of these methods would work for others. Thank you hive mind!

     

    Frank

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 17, 2014 3:24 PM in response to flee671
    Level 10 (124,346 points)
    Apple Music
    Oct 17, 2014 3:24 PM in response to flee671

     

  • by mcoluccio88,

    mcoluccio88 mcoluccio88 Oct 17, 2014 3:32 PM in response to Carolyn Samit
    Level 1 (0 points)
    Oct 17, 2014 3:32 PM in response to Carolyn Samit

    These are the plugins I see.  I had to disable all plugins to get Safari to work.  Any thoughts as to which is causing the issue?

    Screen Shot 2014-10-17 at 3.29.56 PM.png

  • by Linc Davis,

    Linc Davis Linc Davis Oct 17, 2014 8:23 PM in response to flee671
    Level 10 (208,037 points)
    Applications
    Oct 17, 2014 8:23 PM in response to flee671

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by Dr Price,

    Dr Price Dr Price Oct 17, 2014 10:10 PM in response to flee671
    Level 1 (15 points)
    Oct 17, 2014 10:10 PM in response to flee671

    Try running Disk Utility and choose repair disk permissions.

  • by aarild,

    aarild aarild Oct 18, 2014 1:32 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 18, 2014 1:32 PM in response to Linc Davis

    I think the OP may had his problem solved, but for me Safari still does not work after trying Carolyn Samit's suggestions.

     

    A bit of the log that must have coincided with Safari going down is:

     

    18.10.2014 22.25.34,414 sharingd[218]: 22:25:34.414 : Starting Handoff advertising

    18.10.2014 22.25.43,224 sharingd[218]: 22:25:43.223 : Starting Handoff advertising

    18.10.2014 22.25.52,548 sharingd[218]: 22:25:52.548 : Starting Handoff advertising

    18.10.2014 22.26.00,264 Console[506]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable

    18.10.2014 22.26.00,340 sharingd[218]: 22:26:00.340 : Starting Handoff advertising

    18.10.2014 22.26.00,355 SIMBL Agent[289]: warning: failed to get scripting definition from /Applications/Utilities/Console.app; it may not be scriptable.

    18.10.2014 22.26.00,356 SIMBL Agent[289]: AppleEvents: Send port for process has no send right, port=( port:28935/0x7107 rcv:1,send:0,d:0 limit:5) (findOrCreate()/AEMachUtils.cp #526) com.apple.main-thread

    18.10.2014 22.26.00,481 CalendarAgent[239]: Stream 0x7fb49371f1a0 is sending an event before being opened

    18.10.2014 22.26.00,873 Console[506]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"

    18.10.2014 22.26.00,874 SIMBL Agent[289]: AppleEvents: Send port for process has no send right, port=( port:28935/0x7107 rcv:1,send:0,d:0 limit:5) (findOrCreate()/AEMachUtils.cp #526) com.apple.main-thread

    18.10.2014 22.26.00,944 WindowServer[132]: CGXSetCIFilterValues: Invalid filter 0

    18.10.2014 22.26.00,944 WindowServer[132]: CGXSetWindowFilter: Invalid filter 0

    18.10.2014 22.26.02,341 sharingd[218]: 22:26:02.341 : Stopping Handoff advertising

  • by ffrancois,

    ffrancois ffrancois Oct 19, 2014 2:55 PM in response to flee671
    Level 1 (17 points)
    Apple Music
    Oct 19, 2014 2:55 PM in response to flee671

    I was facing problems with apple+F for a while and since Yosemite update safari was crashing or wasn't able to show the windows/tabs.

     

    I was able to use safari normally after a restart without extensions (shift pressed during start) → and finally found that the old Glims extension was installed on my machine. I removed glims and everything is now working well.

  • by Stevo88,

    Stevo88 Stevo88 Oct 19, 2014 4:41 PM in response to flee671
    Level 1 (0 points)
    Oct 19, 2014 4:41 PM in response to flee671

    I have tried all these options but i still cannot run Safari. I get the spinning wheel of death. Any ideas would be appreciated, really annoying me now. Thank you

  • by francescocap,

    francescocap francescocap Oct 20, 2014 6:22 AM in response to Stevo88
    Level 1 (0 points)
    Oct 20, 2014 6:22 AM in response to Stevo88

    Sorry for my ugly english, i'm italian. In my case, the problem was iCloud Drive. Try to deselect Safari options in iCloud Drive preference panel.

Page 1 of 3 last Next