Mothers iPad unable to access Family Sharing

Question

Level 1

8 points

Mothers iPad unable to access Family Sharing

Hi

I have enabled family sharing from my iTunes account. I have added my mothers iTunes account (invitation accepted) and it shows on both our devices as me being the organizer and her being a family member. Sharing is enabled in both devices.

I use appleTV, iPhone 5, MacBook Pro. She has an iPad 2. She is unable to view the purchased content, such as movies, that I had purchased previously, which is freely available on all of my devices.

Anyone with any suggestions? Bear in mind that we are separated by 4500 km and everything is done over the phone while setting this up, and my mother is not he most tech savvy person

iPad 2, 16 GB

Posted on Oct 17, 2014 10:47 AM

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Answer 1

sterling r

Community Specialist

Oct 20, 2014 6:46 AM in response to gharakh

Hello gharakh,

It sounds like your mother has been setup with Family Sharing, but she is not able to access the content. It seems to me that her Apple ID account may be set to a different region, and according to the following article about Family Sharing all members need to share the same region.

Sharing purchased content with Family Sharing

All family members must use the same iTunes Store country or region.

An Apple ID region can be changed with this article:

Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account

Thank you for using Apple Support Communities.

Take care,

Sterling

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Answer 2

gharakh Author

Level 1

8 points

Oct 28, 2014 12:36 PM in response to sterling r

I am just going all over the settings on both my mother's iPad and my phone again both of them are set to the same region with all of the same settings she sees me as the organizer she is set up there is a family member and we are unable to view all of my purchased videos and movies and audio on her iPad

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Answer 3

sterling r

Community Specialist

Oct 30, 2014 2:27 PM in response to gharakh

Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

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