Q: Mothers iPad unable to access Family Sharing
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Oct 20, 2014 6:46 AMby sterling r,Hello gharakh,
It sounds like your mother has been setup with Family Sharing, but she is not able to access the content. It seems to me that her Apple ID account may be set to a different region, and according to the following article about Family Sharing all members need to share the same region.
Sharing purchased content with Family Sharing
All family members must use the same iTunes Store country or region.
An Apple ID region can be changed with this article:
Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account
Thank you for using Apple Support Communities.
Take care,
Sterling
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Oct 28, 2014 12:36 PMby gharakh,I am just going all over the settings on both my mother's iPad and my phone again both of them are set to the same region with all of the same settings she sees me as the organizer she is set up there is a family member and we are unable to view all of my purchased videos and movies and audio on her iPad
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Oct 30, 2014 2:27 PMby sterling r,Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
