Warranty - validate your product's purchase date

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Level 1

63 points

Warranty - validate your product's purchase date

Sorry for opening new thread for this. I bought a macbook air brand new. When i check the warranty on Apple support site, came out this

"Please validate your product's purchase date.

Apple is unable to provide information about your service coverage. Please sign in with your Apple ID and provide your product's date of purchase so that we can display your coverage information."

I click continue and login my account Apple ID after it back to the warranty site. What does this mean? I don't know. I have proof buy this brand new macbook air on a shop in Vietnam. I am tried check it. Please tell me the solutions.

Thank all

MacBook Air, OS X Yosemite (10.10)

Posted on Oct 17, 2014 10:50 AM

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Answer 1

Best reply

35329607499975

Level 1

4 points

Feb 9, 2017 7:28 AM in response to Lechien.Us

Your Service and Support Coverage

iPhone 6s Plus

Serial Number: 35329607499975

Day

Year

We're sorry, but we are unable to complete your request at this time. Please try again later.

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Answer 2

Oct 23, 2014 3:08 AM in response to Lechien.Us

I'm having the same issue.

I am trying to check my service and support coverage at selfsolve.apple.com

I add my product serial and click continue

I am then asked to validate my product's purchase date, the only action available on that page is to click continue, which takes me back the the page asking me to enter my product serial.

How am I supposed to confirm my product's purchase date?

Brad

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Answer 3

KIVagant

Level 1

0 points

Oct 24, 2014 1:19 PM in response to Lechien.Us

Hello all.

I have same problem with new MacPro Mid 2014.

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Answer 4

k_ryan

Level 1

0 points

Oct 25, 2014 1:12 PM in response to Lechien.Us

Me too! New 2014 MacBook Air, I login, enter my serial number, press "Continue" and the page returns to "enter serial Number". What is going on?

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Answer 5

sberman

Level 10

263,793 points

Oct 25, 2014 2:03 PM in response to Lechien.Us

Try visiting this site to see if your MacBook Air got registered when you initially set it up:

https://supportprofile.apple.com/

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Answer 6

k_ryan

Level 1

0 points

Oct 25, 2014 2:17 PM in response to sberman

Thanks for the link! I checked. My new device is not listed, but all of my other devices are listed.

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Answer 7

k_ryan

Level 1

0 points

Oct 25, 2014 2:38 PM in response to Lechien.Us

Many thanks to sberman! Problem solved. Just follow the URL sberman provided and add your new device by entering the serial number and purchase date then your warranty information will be validated and displayed. Thanks so much sberman!

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