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Question: Disabled iPhone won't connect with itunes

My iPhone 4 is disabled and when I try to connect to itunes I get the following message "To allow access, please respond to your iphone....". However, the phone does not allow me to do anything except emergency call. I tried other methods like holding home button when it is powered off and connecting to itunes but I get the same above message in the end. Can anyone help....

iPhone 4S, iOS 7, 16 gb

Posted on Oct 17, 2014 10:51 AM

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Question marked as Apple recommended
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Use recovery mode

Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.

  1. Disconnect all cables from your device.
  2. Turn off your device.
  3. Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
  4. Continue holding the Home button until you see the Connect to iTunes screen.
  5. iTunes will alert you that it has detected a device in recovery mode.
  6. Click OK, then restore the device.

Posted on Oct 17, 2014 1:28 PM

Question marked as Apple recommended

Dec 28, 2015 12:21 PM in response to ndedonald In response to ndedonald

You cannot. You need the physical home button to do that. I suggest that you make an appointment at the Genius Bar to get the device examined, get the home button fixed, and they can take care of restoring the device for you.

Dec 28, 2015 12:21 PM

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Question marked as Apple recommended

Oct 17, 2014 1:28 PM in response to hiks In response to hiks

Did you get to this section?


Use recovery mode

Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.

  1. Disconnect all cables from your device.
  2. Turn off your device.
  3. Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
  4. Continue holding the Home button until you see the Connect to iTunes screen.
  5. iTunes will alert you that it has detected a device in recovery mode.
  6. Click OK, then restore the device.

Oct 17, 2014 1:28 PM

Reply Helpful (22)
Question marked as Apple recommended

Dec 28, 2015 12:21 PM in response to ndedonald In response to ndedonald

You cannot. You need the physical home button to do that. I suggest that you make an appointment at the Genius Bar to get the device examined, get the home button fixed, and they can take care of restoring the device for you.

Dec 28, 2015 12:21 PM

Reply Helpful
User profile for user: hiks

Question: Disabled iPhone won't connect with itunes