Bose SoundLink Air and Airplay - Connectivity!

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Bose SoundLink Air and Airplay - Connectivity!

Hi all,

I'm having a long-running battle with Airplay that I really hope someone can offer some help with.

I've had a Bose SoundLink Air speaker for a couple of years now which has always worked fine, except for the last maybe 3 or 4 months.

When trying to play music through the speaker using either my iPhone 5s or iPad (3rd generation), playback will last maybe a minute or two maximum before the connection with Airplay is lost and therefore playback stops. The Airplay symbol will disappear from my phone/iPad for only a second or two and then reappear, at which point I can reconnect and start playing the music again; but the cycle repeats...

Both the iPhone and iPad are using the most recent versions of iOS and, as mentioned above, have worked fine with the Bose speaker in the past. Ironically, I have a PC and laptop, both running Windows 7, that stream music to the speaker flawlessly via iTunes; no drop-outs whatsoever - it only seems to be the Apple products that are struggling! The fact that the PC and laptop play with no issues satisfies me that there are no issues with WiFi connectivity (also, I don't experience any other issues with the network).

If anyone has come across this issue before and is aware of a fix, I'd be really grateful for some advice as I'm now at a loss. For reference, I've made no changes to my network/set up etc. recently.

Thanks!

iPhone 5s, iOS 8.0.2

Posted on Oct 17, 2014 12:41 PM

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Answer 1

JudyNY

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Oct 18, 2014 2:11 PM in response to sbellinger

Im having the same problem from ALL devices + my laptop and my reg computer - I think it has something to do with the network connectivity, not the devices.

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Answer 2

sbellinger Author

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Oct 18, 2014 3:57 PM in response to JudyNY

I'd say you might be right if it weren't for Airplay working with no issues through the PC and laptop in my case...

It really does seem to be an issue with the apple devices.

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Answer 3

JudyNY

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Oct 18, 2014 3:59 PM in response to sbellinger

I moved to a pc and setup and have been streaming - I havent lost connecting, but it is HARD WIRED. It seems to be a problem with every device that is connected to my network thru wireles, and then wirelessly streaming. When I stream to the BOSE from a PC or LAPTOP that is hardwired into the net, we're fine. So far! 🙂

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Answer 4

sbellinger Author

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Oct 18, 2014 4:20 PM in response to JudyNY

Ah, see in my case both the PC and laptop are connected wirelessly, and as I said both are absolutely fine.

Maybe I'll never get to the bottom of it! That would be a shame though as I don't see much use for the Bose if I have to turn my PC or laptop on everytime I fancy streaming some music to it.

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Answer 5

Jun 8, 2016 6:57 PM in response to sbellinger

I have the same question. The connection drops when streaming across my dual band network (airport time capsule base station with airport express extenders) directly from amy mobile decvice (iPhone or iPad). The connection over the network is stable when streaming from any Mac. Could it be a problem with the Bose perhaps not supporting dual band whereas mobile devices tend to jump between frequencies? How is it that the steamed connection from Any Mac is stable while the steamed connection from any mobile device reliably crashes after a few minutes?

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