nwpmike

Q: can no longer send mail after installing Yosemite

can no longer send mail after installing Yosemite

iPad, Mac OS X (10.5.8)

Posted on Oct 17, 2014 2:37 PM

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Q: can no longer send mail after installing Yosemite

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  • by igorschlum,

    igorschlum igorschlum Oct 17, 2014 3:50 PM in response to nwpmike
    Level 1 (0 points)
    Oct 17, 2014 3:50 PM in response to nwpmike

    When I installed Yosemite on my macbook air, I can send mail thru Gmail, but not thru my provider SMTP, and setting where unchanged since previous system version where it was sending correctly.

     

    SSL : password security, but SSL certificate expired. This could explain the refusal to send mails in Mail App in Yosemite.

  • by nwpmike,

    nwpmike nwpmike Oct 17, 2014 4:05 PM in response to igorschlum
    Level 1 (0 points)
    Oct 17, 2014 4:05 PM in response to igorschlum

    igorschlum,

    Mail connection doctor status is green. Outgoing mail SMPT mail.xxxx.xxx (Offline)

  • by Patrick Besong,

    Patrick Besong Patrick Besong Oct 18, 2014 6:37 AM in response to nwpmike
    Level 2 (260 points)
    Oct 18, 2014 6:37 AM in response to nwpmike

    I'm having this same problem. Connection Doctor gives all green dots. Nothing seems to be changed in my settings since upgrading, but mail just sits in my outbox. Need this fixed pronto!

  • by nwpmike,

    nwpmike nwpmike Oct 18, 2014 9:11 AM in response to Patrick Besong
    Level 1 (0 points)
    Oct 18, 2014 9:11 AM in response to Patrick Besong

    Was on the phone today with Apple support (1:08) they're saying that it's my Internet providers settings, it's fine on ipad & iPhone.

  • by kmack0659,

    kmack0659 kmack0659 Oct 18, 2014 10:02 AM in response to nwpmike
    Level 1 (0 points)
    Oct 18, 2014 10:02 AM in response to nwpmike

    Did they give you any tips on fixing it on your mac?

     

    I am having the exact same problem.

  • by nwpmike,

    nwpmike nwpmike Oct 18, 2014 12:27 PM in response to kmack0659
    Level 1 (0 points)
    Oct 18, 2014 12:27 PM in response to kmack0659

    no, they said to contact my service provider. Service provider said it's an apple problem.

  • by igorschlum,

    igorschlum igorschlum Oct 18, 2014 2:51 PM in response to nwpmike
    Level 1 (0 points)
    Oct 18, 2014 2:51 PM in response to nwpmike

    Hi nwpmike,

     

    When I uncheck "SSL" it's working well, but it's not very secure. When I leave SSL, I got in "Connection Doctor" the message "Trying to log in to this SMTP account failed. Verify that the username and password are correct.", only for the SMTP. For the IMAP, the status in Green. It's also working well on the iPhone 6 with ios8 and other mac with OS X 10.9 and previous versions.

     

    The only thing that can be involved is that the certificat used by my mail provider is expired.

     

    With connection docteur, there is a button "Show Details". Here is the conversation when connecting to the smtp.

     

    READ Oct 18 23:33:53.363 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0

    250-smtp.planet-service.fr

    250-AUTH LOGIN CRAM-MD5 PLAIN

    250-AUTH=LOGIN CRAM-MD5 PLAIN

    250-STARTTLS

    250-PIPELINING

    250 8BITMIME

     

     

    WROTE Oct 18 23:33:53.363 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6080010b1400 -- thread:0x600003479b00

    STARTTLS

     

     

    WROTE Oct 18 23:33:53.363 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x600000ab43a0 -- thread:0x6080032654c0

    STARTTLS

     

     

    WROTE Oct 18 23:33:53.364 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0

    STARTTLS

     

     

    READ Oct 18 23:33:53.432 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x600000ab43a0 -- thread:0x6080032654c0

    220 ready for tls

     

     

    READ Oct 18 23:33:53.432 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6080010b1400 -- thread:0x600003479b00

    220 ready for tls

     

     

    READ Oct 18 23:33:53.433 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0

    220 ready for tls

     

     

    WROTE Oct 18 23:33:53.642 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x600000ab43a0 -- thread:0x6080032654c0

    EHLO [10.0.0.108]

     

     

    READ Oct 18 23:33:53.698 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x600000ab43a0 -- thread:0x6080032654c0

    250-smtp.planet-service.fr

    250-AUTH LOGIN CRAM-MD5 PLAIN

    250-AUTH=LOGIN CRAM-MD5 PLAIN

    250-PIPELINING

    250 8BITMIME

     

     

    WROTE Oct 18 23:33:53.699 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x600000ab43a0 -- thread:0x6080032654c0

    QUIT

     

     

    WROTE Oct 18 23:33:53.777 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0

    EHLO [10.0.0.108]

     

     

    WROTE Oct 18 23:33:53.778 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6080010b1400 -- thread:0x600003479b00

    EHLO [10.0.0.108]

     

     

    READ Oct 18 23:33:53.838 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0

    250-smtp.planet-service.fr

    250-AUTH LOGIN CRAM-MD5 PLAIN

    250-AUTH=LOGIN CRAM-MD5 PLAIN

    250-PIPELINING

    250 8BITMIME

     

     

    WROTE Oct 18 23:33:53.838 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0

    QUIT

     

     

    READ Oct 18 23:33:53.842 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6080010b1400 -- thread:0x600003479b00

    250-smtp.planet-service.fr

    250-AUTH LOGIN CRAM-MD5 PLAIN

    250-AUTH=LOGIN CRAM-MD5 PLAIN

    250-PIPELINING

    250 8BITMIME

     

     

    WROTE Oct 18 23:33:53.843 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6080010b1400 -- thread:0x600003479b00

    QUIT

  • by nwpmike,

    nwpmike nwpmike Oct 18, 2014 2:47 PM in response to igorschlum
    Level 1 (0 points)
    Oct 18, 2014 2:47 PM in response to igorschlum

    igorschlum,
    I have my service provider looking into my issue. Are you now able to send emails?

  • by igorschlum,

    igorschlum igorschlum Oct 18, 2014 2:55 PM in response to nwpmike
    Level 1 (0 points)
    Oct 18, 2014 2:55 PM in response to nwpmike

    Yes, I can send emails when I uncheck "SSL" in the SMTP setting on my mac, but it's a work arround because it's better to send email with smtp.

  • by tokatte,

    tokatte tokatte Oct 19, 2014 1:50 AM in response to nwpmike
    Level 1 (0 points)
    Oct 19, 2014 1:50 AM in response to nwpmike

    I got the same answer, Apple shall fix the problem

  • by Patrick Besong,

    Patrick Besong Patrick Besong Oct 19, 2014 5:39 PM in response to nwpmike
    Level 2 (260 points)
    Oct 19, 2014 5:39 PM in response to nwpmike

    Mine started working again after another restart.

  • by elidiego,

    elidiego elidiego Oct 20, 2014 8:03 PM in response to nwpmike
    Level 1 (0 points)
    Oct 20, 2014 8:03 PM in response to nwpmike

    I have the same problem. I think the problem is in yosemite

  • by elidiego,

    elidiego elidiego Oct 20, 2014 8:07 PM in response to nwpmike
    Level 1 (0 points)
    Oct 20, 2014 8:07 PM in response to nwpmike

    I have the same problem and when I change teh settings (for example, Inactivate the SSL) and close ando open again the mail, the settings are unchanged again.  The problem is yosemite

  • by Patrick Besong,

    Patrick Besong Patrick Besong Oct 20, 2014 8:39 PM in response to elidiego
    Level 2 (260 points)
    Oct 20, 2014 8:39 PM in response to elidiego

    Try restarting your computer a couple of times if necessary. That's what fixed mine. Didn't have to uncheck SSL either.

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