-
All replies
-
Helpful answers
-
Oct 20, 2014 12:45 PM in response to Tommytune72by Brett L,Hi Tommytune72,
If you are having an issue with moving emails to the Trash, I would suggest rebuilding the affected mailboxes, in this case both the source (where the message was when you tried to delete it) and the Trash. Rebuild mailboxes by following the steps in this article -
Mail (Mavericks): Rebuild mailboxes
Note that while the article title says Mavericks, the same steps apply to Yosemite.
Thanks for using Apple Support Communities.
Best,
Brett L
-
Oct 22, 2014 7:31 AM in response to Brett Lby Tommytune72,Brett, thanks, but unfortunately that doesn't help.
Tom
-
Oct 22, 2014 9:30 AM in response to Tommytune72by Brett L,Hi Tommytune72,
Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Brett L
-
Oct 23, 2014 1:31 AM in response to Tommytune72by cosmic sister,If you get a reply Tom, please let us know on here. I have the same problem but don't want to pay the £35 for the answer. :-/
-
-
Nov 16, 2014 4:01 PM in response to Tommytune72by PDJ-SF,I experienced the same error. I rebuilt the mailbox but that did not solve the problem. I deleted the account and set up again. No problems after that.
-
Nov 17, 2014 5:33 AM in response to PDJ-SFby Tommytune72,PDJ-SF, I'm glad that worked for you. I didn't want to do this because my account is through iCloud, and deleting the Mail portion of it means disconnecting all the other iCloud services and then reconnecting them. I also figured that it would accomplish largely the same result as rebuilding the mailbox, as in Brett L's solution above.
But, I decided to go ahead and try deleting everything. The good news is that it didn't take as long as I thought it would, and after signing back in and checking all the boxes, iCloud services appear to be working. The bad news is I still get the same error message when deleting messages from my Inbox, and the message seems to be gone forever.
-
Nov 17, 2014 7:05 AM in response to Tommytune72by albalboy,With me, out my six accounts it only happens on one of them. Unfortunately the one I use the most...
-
Nov 25, 2014 3:54 PM in response to Tommytune72by tbiske,★HelpfulI found a way to fix this. I assume you're using an IMAP account. If so, you should be able to expand the mail account and see the folders that exist on the server. Find the one you want to use for Trash, select it, then go to the "Mailbox" menu and find "Use This Mailbox As..." and select "Trash Mailbox". You can do the same for sent messages, junk, etc. Once I did this, the message stopped appearing.
-
Nov 25, 2014 8:24 PM in response to tbiskeby Tommytune72,Thanks for the reply. That was suggested in another forum on the same theme, but did not work for me.
HOWEVER, since the last update to OS X, I have not noticed the problem. After the update my Trash folders all seem to have returned to normal, looking like trash cans, and deleting messages in my inbox doesn't bring up the same error message. I'll let you know if anything changes, but so far so good.
-
-
Jan 4, 2015 6:50 PM in response to Tommytune72by jonceramic,Hi,
I was trying to set up an email account with Mail using my hostgator email account to use IMAP. I've just recently upgraded to Yosemite. Like the other poster above, "Use This Mailbox A..." worked for me, and I wanted to reiterate that here for future generations to unearth via google...
I have seen a TON of messageboard questions to this error... "An error occurred while moving messages to mailbox “(null)”." This happened for trash, junk, and draft saving of emails.
I could see the various folders underneath my mapped email account main folder, but they weren't showing up in my mail's groupings. Except, when they'd try, they'd show up with a big grey dot beside them an an arrow down.
So, I saw some help files on rebuilding my mailbox from here: Mailbox>Rebuild.
I tried that and it wouldn't work. But, then, I noticed this setting just above it... Mailbox>Use This Mailbox As...
That's the trick. Just pick your IMAP junk folder, and pick "junk". Pick your IMAP's deleted folder, and pick "trash".
Boom boom boom, and the error message disappears and everything is "live" on my IMAP account.
Worked like a charm!
Jon
-
Jan 5, 2015 9:04 AM in response to tbiskeby bettyfrommonticello,This worked for me. Thank you for solving a problem which has troubled me for months. In my case the problem account listed multiple boxes under trash. By choosing one as the trash box the others (draft, sent, junk, trash) disappeared and I was left with a functioning trash for this account.
-
May 1, 2015 6:49 AM in response to PDJ-SFby mickpilsworth,Yep, after many many attempts at different solutions the old "delete the account and re-install it" worked for me.
Is now working fine, thanks!!

