I didn't receive your Apple ID verification or reset email

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ishahad.a Author

Level 1

1 points

I didn't receive your Apple ID verification or reset email

I have I redeemed an itunes card in my apple ID and when I tried to purchase Apps

it keep asking me to answer two security question but I don't remember my answers

so I logged in "appleid.apple.comand" clicked on "Password and Security" and then "Send reset security info email"

and I made sure that its the correct email account and my account is receiving email

and I tried sending it more than once but nothing there..

please help me 😟

iPhone 5s, iOS 8.0.2

Posted on Oct 17, 2014 4:44 PM

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Answer 1

King_Penguin

Level 10

334,192 points

Oct 18, 2014 12:55 AM in response to ishahad.a

The reset email will be sent to the rescue email address that you put on the account - you cannot view and/or change your rescue address without answering two of your security question.

If you aren't receiving the email to that email account (and you've checked the spam folder as well as the inbox on the account) then you will have to contact Support in your country to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

When they've been reset you can then view and/or update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

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