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Unable to call/receive calls on my iphone 6 plus. Unable to text or recieve texts. I have already been to ATT and that's not the problem. I have restarted etc. I need my phone!!! Answers?????

Beyond frustrated!!!😠 I have tried EVERYTHING!!!!😟 No text out. No text in. No calls out. No calls in. At first I did get some texts. Now nothing.

I went yesterday to AT&T and they worked on everything they could think of. My husband has a IPhone 5 S(my old phone) and it works flawlessly.

It's not the carrier.

I have reset it.


Anything else?😢 Anything?

iPhone 6 Plus, iOS 8.0.2

Posted on Oct 17, 2014 4:45 PM

Reply
3 replies

Oct 19, 2014 2:46 PM in response to AleathaHodor

AleathaHodor wrote:


Beyond frustrated!!!😠 I have tried EVERYTHING!!!!😟 No text out. No text in. No calls out. No calls in. At first I did get some texts. Now nothing.

I went yesterday to AT&T and they worked on everything they could think of. My husband has a IPhone 5 S(my old phone) and it works flawlessly.

It's not the carrier.

I have reset it.


Anything else?😢 Anything?


Yeah, you can do more troubleshooting.

Basic Troubleshooting Steps when all else fails

- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)

- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430

- Reset the device. (Same article as above.)

- Reset All Settings (Settings > General > Reset > Reset All Settings)

- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)

- Restore as new device. http://support.apple.com/kb/HT4137
For this step, do not re-download ANYTHING, and do not sign into your Apple ID.

- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

Unable to call/receive calls on my iphone 6 plus. Unable to text or recieve texts. I have already been to ATT and that's not the problem. I have restarted etc. I need my phone!!! Answers?????

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