User profile for user: AuCountry
AuCountry Author
User level: Level 1
124 points

PowerPoint Launch Failure - Shared Library

-------------------------
Application launch Failure

The application "PowerPoint" could not be launched because of a shared library error: "4<Microsoft PowerPoint><OpenGLLibrary><CFMPriv_AGL>"
-------------------------

- That is the message I get as soon as I double click on PowerPoint. Both Word and Excel work fine. All of the other apps I have seem to work fine. I am running 10.3.9. I have 1 Gig of RAM.

- SteveRidesSteel has an iBook G4 that also has the same problem. He is running 10.4.7

- Casey 🙂 has the same problem.

- Several people all over the internet have had shared library errors after installing various games.

- There apparently is a Shared Library Error when updating to OS X 10.4.3

- There appears to be a problem with some applications due to a upgrade for Quicktime. This message .....
'The application "(Game Name) Install" could not be launched
because of a shared library error: "BaseInstaller Carbon"'
seems to be unique to Games. This is NOT the error message I get.

--------- This is what I've done ------------------------
---> I have reloaded the entire MS Office Suite.
---> and then reloaded all of the updates from MS.
---> Word (11.2.3), PowerPoint (11.2.4), Excel (11.2.5)
---> I've trashed all of the preferences
---> I've trashed all of the Caches
---> I've repaired all of the disk permissions.
---> The error code I get (I found it in the Utilities Console) is -2804.
which means, thanks to Mike Conniff:
cfragNoLibraryErr = -2804, /* The named library was not found
- this is a CarbonLibrary
---> Both Quicktime (7.1.3) and iTunes (6.0.5) updated via AutoUpdate
---> Someone has suggested that Fonts might be a problem but, I haven't
changed any Fonts since I bought the computer. I did turn-off a lot
of Fonts I don't use. None of them were related to any system Fonts.
---> http://support.microsoft.com/kb/842646/en-us
- I DON'T get a Carbon Library error message, per se.
- If there is a problem with a damaged or corrupted file,
wouldn't upgrading to a new version (OS X 10.4, for example)?
---> I've removed all of the .plist files and started over.
---> I DON'T have Internet Explorer or Entorage loaded on my computer
---> The last app I installed on my computer was FileMaker 8.0 Advanced.

So, I've attempted to combine a bunch of related threads.

------- Questions
Is there a way to watch the files (libraries) that are active and what programs are using them? Also, if I don't have any other apps running, would the OpenGLLibrary necessarily be shared by something else?

Mac 733, Mac OS X (10.3.9)

Posted on Sep 24, 2006 8:22 PM

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6 replies
User profile for user: Rich JG
Rich JG
User level: Level 5
4,445 points

Sep 30, 2006 12:01 PM in response to AuCountry

You are not getting any response, because these shared library problems have been tough to troubleshoot. For instance, I am wondering if the OpenGLLibrary is really the problem. If I start up PowerPoint (version X), then start Activity Monitor, select PowerPoint, double click on it to get a list of open files, I do not see OpenGLLibrary listed anywhere.

A way to see all open files is to open the Terminal window and issue the command lsof. This will produce a list of all open files with the names of the programs that opened them. I do not see OpenGLLibrary anywhere in the list. But, I do believe that you have a newer version of PowerPoint than I do, so perhaps my test is not valid for your situation.

One troubleshooting strategy that you could try is to look for a message in the console.log or system.log file when you try to launch PowerPoint. A way to do this is to start the Console app from the Utilities menu. Then, use the logs button at the upper left to open the console.log file. Try to start PowerPoint. See if anything is printed to the file when the app crashes. If so, please copy and post here. If nothing shows up, try the same procedure with the system.log file.

Regarding your question about whether OpenGLLibrary can be shared by different apps, the answer is it should work that way.
Reply
User profile for user: AuCountry
AuCountry Author
User level: Level 1
124 points

Oct 8, 2006 9:42 PM in response to Rich JG

Hi Rich,

I followed your advice. Here is what happened. The clip I've included is from the time I turned on the computer, opened Safari, connected to AOL for email, and then opened the posting from the Mac Forum. I haven't opened any pics, so not sure why I have jpeg failures. Then I opened PowerPoint.
---------------------------------
Console.app (results of Console.log)

Mac OS X Version 10.3.9 (Build 7W98)
2006-10-08 20:26:16 -0700
2006-10-08 20:26:31.227 MagicMenuHotKeyDaemon[415] Started
Corrupt JPEG data: 18 extraneous bytes before marker 0xd9
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x4a 0x47
Not a JPEG file: starts with 0x4a 0x47
Corrupt JPEG data: 189 extraneous bytes before marker 0xd9
Corrupt JPEG data: 105 extraneous bytes before marker 0xd9
Launch failed with error code -2804
-----------------

The launch failed with errror code -2804 is the only thing that showed up when I tried to launch PowerPoint.

---------------------------------
Console.app (results of System.log)

Oct 8 20:25:22 localhost syslogd: restart
Oct 8 20:25:22 localhost syslogd: kernel boot file is /mach_kernel
Oct 8 20:25:22 localhost kernel: standard timeslicing quantum is 10000 us
Oct 8 20:25:22 localhost kernel: vm pagebootstrap: 253764 free pages
Oct 8 20:25:22 localhost kernel: mig table_maxdispl = 68
Oct 8 20:25:22 localhost kernel: IOKit Component Version 7.9:
Oct 8 20:25:22 localhost kernel: Wed Mar 30 20:07:52 PST 2005; root(rcbuilder):RELEASE_PPC/iokit/RELEASE
Oct 8 20:25:22 localhost kernel: Copyright (c) 1982, 1986, 1989, 1991, 1993
Oct 8 20:25:23 localhost kernel: The Regents of the University of California. All rights reserved.
Oct 8 20:25:23 localhost kernel:
Oct 8 20:25:23 localhost kernel: using 2621 buffer headers and 2621 cluster IO buffer headers
Oct 8 20:25:23 localhost kernel: USBF: 22.154 AppleUSBOHCI[0x1ad5000]::start OHCI controller will be unloaded across sleep
Oct 8 20:25:23 localhost kernel: USBF: 22.256 AppleUSBOHCI[0x1ad5800]::start OHCI controller will be unloaded across sleep
Oct 8 20:25:23 localhost kernel: USBF: 22.264 AppleUSBOHCI[0x1aa3000]::start OHCI controller will be unloaded across sleep
Oct 8 20:25:23 localhost kernel: USBF: 22.468 AppleUSBOHCI[0x19a6000]::start OHCI controller will be unloaded across sleep
Oct 8 20:25:23 localhost kernel: WARNING: ATA Drive claims FLUSH CACHE EXT feature support but does not claim Extended LBA feature support
Oct 8 20:25:23 localhost kernel: Local FireWire GUID = 0x3065ff:0xfeed01f6
Oct 8 20:25:23 localhost kernel: Security auditing service present
Oct 8 20:25:23 localhost kernel: BSM auditing present
Oct 8 20:25:23 localhost kernel: From path: "/pci@f2000000/mac-io@17/ata-4@1f000/@0:9,\mach_kernel", Waiting on <dict ID="0"><key>IOPathMatch</key><string ID="1">IODeviceTree:/pci@f2000000/mac-io@17/ata-4@1f000/@0:9</string></dict>
Oct 8 20:25:23 localhost kernel: Got boot device = IOService:/MacRISC2PE/pci@f2000000/AppleMacRiscPCI/mac-io@17/AppleKeyLargo/ata- 4@1f000/KeyLargoATA/ATADeviceNub@0/IOATABlockStorageDriver/IOATABlockStorageDevi ce/IOBlockStorageDriver/Maxtor 6Y120L0 Media/IOApplePartitionScheme/xxxxxxx (120)@x
Oct 8 20:25:23 localhost kernel: BSD root: disk1s9, major 14, minor 12
Oct 8 20:25:23 localhost kernel: Jettisoning kernel linker.
Oct 8 20:25:23 localhost kernel: Resetting IOCatalogue.
Oct 8 20:25:23 localhost kextd[87]: registering service "com.apple.KernelExtensionServer"
Oct 8 20:25:27 localhost kernel: Matching service count = 2
Oct 8 20:25:29 localhost kernel: NVDANV10HAL loaded and registered.
Oct 8 20:25:31 localhost kernel: AppleRS232Serial: 0 0 AppleRS232Serial::start - returning false early, Connector or machine incorrect
Oct 8 20:25:33 localhost kernel: ROM ndrv for NVDA,NVMac is too old (0xb690c0f5)
Oct 8 20:25:34 localhost SystemStarter: Welcome to Macintosh.
Oct 8 20:25:35 localhost lookupd[152]: lookupd (version 324.13) starting - Sun Oct 8 20:25:35 2006
Oct 8 20:25:35 localhost ConsoleMessage: Starting SecurityServer
Oct 8 20:25:35 localhost ConsoleMessage: Starting Apple Multicast DNS Responder
Oct 8 20:25:35 localhost ConsoleMessage: Selecting SymDC Extension
Oct 8 20:25:35 localhost ConsoleMessage: Starting kernel event agent
Oct 8 20:25:35 localhost ConsoleMessage: Starting timed execution services
Oct 8 20:25:35 localhost ConsoleMessage: Initializing network
Oct 8 20:25:35 localhost kernel: UniNEnet: Ethernet address xx:xx:xx:ed:xx:f6
Oct 8 20:25:35 localhost kernel: IOFireWireIP: FireWire address xx:xx:xx:ff:fe:ed:01:f6
Oct 8 20:25:35 localhost configd[112]: updateConfiguration(): no preferences.
Oct 8 20:25:36 localhost SystemStarter: Starting SecurityServer
Oct 8 20:25:36 localhost SystemStarter: Starting Apple Multicast DNS Responder
Oct 8 20:25:36 localhost mDNSResponder[198]: mDNSResponder-58.8.1 (Jan 31 2005 21:11:41) starting
Oct 8 20:25:36 localhost ConsoleMessage: Checking disks
Oct 8 20:25:36 localhost SystemStarter: Selecting SymDC Extension
Oct 8 20:25:36 localhost SystemStarter: Starting kernel event agent
Oct 8 20:25:36 localhost SystemStarter: Starting timed execution services
Oct 8 20:25:36 localhost diskarbitrationd[113]: disk1s9 hfs CD921C3E-3B12-39AB-86CE-2238DA868573 xxxxxxx (120) /
Oct 8 20:25:36 localhost diskarbitrationd[113]: disk2s0 cd9660 00000000-0000-0000-0000-000000000000 Jun 23 2004 [not mounted]
Oct 8 20:25:36 localhost SystemStarter: Initializing network
Oct 8 20:25:36 localhost SystemStarter: Checking disks
Oct 8 20:25:36 localhost diskarbitrationd[113]: disk0s3 hfs xxxx-xxxx-xxxx xxxxxx (160) /Volumes/xxxxx (160)
Oct 8 20:25:36 localhost ConsoleMessage: Starting File Deletion Tracking services
Oct 8 20:25:36 localhost ConsoleMessage: Starting Norton Volume Assist services
Oct 8 20:25:37 localhost kernel: NVDA,NVMac: vram [xxxx:xxxx]
Oct 8 20:25:37 localhost SystemStarter: The "HasShadow" window property is obsolete. Use CGSSetWindowShadowAndRimParameters(cid, wid, 0.0,0.0, 0,0, CGSNoShadowStyle) to turn off the window shadow instead. Set a break-point on CGSLogMessage to find out where this property is set.
Oct 8 20:25:37 localhost syslogd: /dev/console: Input/output error
Oct 8 20:25:37 localhost init: kernel security level changed from 0 to 1
Oct 8 20:25:38 localhost kernel: UniNEnet::monitorLinkStatus - Link is up at 100 Mbps - Full Duplex
Oct 8 20:25:38 localhost DirectoryService[241]: Launched version 1.8.4 (v258.2)
Oct 8 20:25:38 localhost loginwindow[224]: Sent launch request message to DirectoryService mach_init port
Oct 8 20:25:41 localhost configd[112]: posting notification com.apple.system.config.network_change
Oct 8 20:25:41 localhost configd[112]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/enable-net work
Oct 8 20:25:41 localhost mach_init[2]: Server 0 in bootstrap d03 uid 0: "/usr/sbin/lookupd": exited as a result of signal 1 [pid 152]
Oct 8 20:25:41 localhost configd[112]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/set-hostna me
Oct 8 20:25:45 localhost netinfod local[142]: unable to bind to parent - RPC: Timed out
Oct 8 20:25:49 localhost lookupd[252]: lookupd (version 324.13) starting - Sun Oct 8 20:25:49 2006
Oct 8 20:25:49 localhost ConsoleMessage: Starting network time synchronization
Oct 8 20:25:49 localhost ntpdate[261]: ntpdate 4.1.1@1.786 Fri Sep 12 18:30:10 PDT 2003 (1)
Oct 8 20:25:49 localhost ConsoleMessage: Loading Shared IP extension
Oct 8 20:25:50 localhost mach_init[2]: Server 0 in bootstrap d03 uid 0: "/usr/libexec/fix_prebinding": exited with non-zero status 1 [pid 305]
Oct 8 20:25:50 localhost ntpdate[261]: step time server 17.254.0.26 offset 0.413609 sec
Oct 8 20:25:50 localhost ConsoleMessage: Starting network file system
Oct 8 20:25:50 localhost ntpd[321]: ntpd 4.1.1@1.786 Fri Sep 12 18:30:03 PDT 2003 (1)
Oct 8 20:25:50 localhost ntpd[321]: precision = 8 usec
Oct 8 20:25:50 localhost ConsoleMessage: Starting printing services
Oct 8 20:25:51 localhost NUMCompatibilityCheck[303]: OS version 0790 accepted as okay.
Oct 8 20:25:51 localhost automount[341]: automount version 57
Oct 8 20:25:51 localhost automount[347]: automount version 57
Oct 8 20:25:52 localhost set-hostname[360]: setting hostname to localhost
Oct 8 20:25:55 localhost ConsoleMessage: Loading IP Firewall extension
Oct 8 20:25:55 localhost SystemStarter: Loading IP Firewall extension
Oct 8 20:25:56 localhost SystemStarter: Waiting for Network extensions
Oct 8 20:25:57 localhost kernel: IP packet filtering initialized, divert enabled, rule-based forwarding enabled, default to accept, logging disabled
Oct 8 20:25:57 localhost kernel: IPv6 packet filtering initialized, default to accept, logging disabled
Oct 8 20:25:57 localhost kernel: IP firewall loaded
Oct 8 20:25:57 localhost ConsoleMessage: Starting internet services
Oct 8 20:25:57 localhost SystemStarter: Starting internet services
Oct 8 20:25:57 localhost xinetd[382]: 382 {init_services} no services. Exiting...
Oct 8 20:25:59 localhost diskarbitrationd[113]: disk2s0 xxxxx 00000000-0000-0000-0000-000000000000 Jun 23 2004 /Volumes/Jun 23 2004
Oct 8 20:26:02 localhost SystemStarter: Waiting for Printing Services
Oct 8 20:26:35 localhost last message repeated 11 times
Oct 8 20:26:44 localhost last message repeated 3 times
Oct 8 20:26:44 localhost SystemStarter: Startup complete.
Oct 8 20:26:51 localhost crontab[424]: (root) LIST (xxxxx)
Oct 8 20:26:51 localhost NortonMissedTask - Child #1[425]: About to launch child 1
Oct 8 20:26:51 localhost /Library/Application Support/Norton Solutions Support/Scheduler/schedLauncher[425]: launch for id = 0 event = oapp result = 0
Oct 8 20:30:39 localhost Norton Volume Assist[236]: Beginning volume snapshot on 'xxxxxxx (120)'.
Oct 8 20:30:39 localhost Norton Volume Assist[236]: Saving low level disk info for 'xxxxxx (120)'.
Oct 8 20:30:39 localhost Norton Volume Assist[236]: Saving HFS Plus information for 'xxxxxxx (120)'.
Oct 8 20:30:46 localhost Norton Volume Assist[236]: Saving wrapper information for 'xxxxxxxx (120)'.
Oct 8 20:30:47 localhost Norton Volume Assist[236]: Finished saving 'xxxxxxx (120)'.
Oct 8 20:30:47 localhost Norton Volume Assist[236]: Beginning volume snapshot on 'xxxxxxxx (160)'.
Oct 8 20:30:47 localhost Norton Volume Assist[236]: Saving low level disk info for 'xxxxxxxx (160)'.
Oct 8 20:30:47 localhost Norton Volume Assist[236]: Saving HFS Plus information for 'xxxxxxxxxxx (160)'.
Oct 8 20:30:48 localhost Norton Volume Assist[236]: Finished saving 'xxxxxxxxx (160)'.
Oct 8 20:31:49 localhost /Applications/Safari.app/Contents/MacOS/Safari: * Warning: ATSUSetFontFallbacks has been deprecated. Use ATSUFontFallbacks objects instead. *
Oct 8 20:55:15 localhost /Applications/Safari.app/Contents/MacOS/Safari: * Warning: ATSUMeasureText has been deprecated. Use ATSUGetUnjustifiedBounds instead. *

----- at this point I tried PowerPoint again ----------
there were no more entries when I tried to open PowerPoint.
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PowerPoint Launch Failure - Shared Library

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