macbookielol

Q: Wacom prefpane incompatible with Yosemite 10.10

After upgrading from the latest Mavericks to Yosemite OSX10.10 my Wacom Intuos Pen&Touch Small prefpane seems to be incompatible and is no longer in a working order to be placed back in preferences.

I looked for a new driver at the Wacom support site but the one for me goes until the last version of Mavericks.

I am still able to use the Wacom tablet but can't reconfigure something if i wanted to.

Strange fact is i bought it at the Apple store, you would think that Apple and Wacom should have some cooperation regarding drivers and such.

Anyone? .

MacBook Air (11-inch Mid 2011), OS X Yosemite (10.10)

Posted on Oct 17, 2014 6:25 PM

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Q: Wacom prefpane incompatible with Yosemite 10.10

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  • by ned8flanders,Helpful

    ned8flanders ned8flanders Oct 26, 2014 11:55 PM in response to macbookielol
    Level 1 (9 points)
    Oct 26, 2014 11:55 PM in response to macbookielol

    Same history !

    iMac 27" QuadCore i5 8Gb_1Tb

    Wacom Graphire ET-0405A-A   (USB).

    In Mavericks run fine, but just install Yosemite the system move Wacom Driver to "incompatible software" folder.

    PrefPane Wacom is dead, but the tablet run ok.

    Wacom say:

    Dear xxx:

    "Thank you for contacting Wacom Customer Support. There is no information if our Drivers Team will be releasing new drivers for our Legacy Tablets. You may download and install the latest legacy drivers below but there is no guarantee that it will work. Please uninstall the current drivers installed on your computer, unplug the tablet, and install the new one."


    Only missing the response from Apple, hopefully it's not as "bright" as the Wacom.

  • by macbookielol,

    macbookielol macbookielol Oct 27, 2014 2:43 AM in response to ned8flanders
    Level 1 (0 points)
    Oct 27, 2014 2:43 AM in response to ned8flanders

    Well there seems to be a new driver for those of us that have their computers set to english.

    Wacom U.S.A has a driver for Yosemity OSX 10.10 for the Intuos, i doesn't say if this goes for all intuos tablets tough.

    I gues il have to wait for the multilangual version from Wacom Europe since my Macbook is set to Dutch.

    hope this helps anyone.

  • by ned8flanders,

    ned8flanders ned8flanders Oct 27, 2014 7:31 AM in response to macbookielol
    Level 1 (9 points)
    Oct 27, 2014 7:31 AM in response to macbookielol

    Where is that new driver ?

  • by macbookielol,

    macbookielol macbookielol Oct 27, 2014 11:53 AM in response to ned8flanders
    Level 1 (0 points)
    Oct 27, 2014 11:53 AM in response to ned8flanders

    The latest drivers and such from Wacom were here http://us.wacom.com/en/support/drivers/.

    But i guess these are in english only.

    hope this is helpful to you.

  • by manwithamission,

    manwithamission manwithamission Nov 5, 2014 10:11 AM in response to macbookielol
    Level 1 (0 points)
    Nov 5, 2014 10:11 AM in response to macbookielol

    Just had an email from Wacom telling me that no new drivers are going to be produced for my tablet.  It is an intuos 1 A3.  Old yes but has been and continued to work perfectly well until they have dropped support with Yosemite.  Really can't see why apart from forcing redundancy and purchase of new hardware.  What a waste of a perfectly good product which cost nearly £500 when I bought it.  They suggested not updating my OS.  Also offered %20 reduction in their online retail shop.  This was working out more expensive than buying a new tablet from Amazon with no discount.  I had written a long letter to them expressing my disappointment at the company's stopping support for what is a long life product.  The tech help said that additional features were on the new tablets which clashed with the old drivers but I don't see how an OS update should cause the problem.  Perhaps Yosemite has required the rewriting of the prefs pane and they don't want to invest in updating the code in the old drivers.

     

    Very disappointing but I doubt they will do anything about it.

     

    Just stop updating your mac so that your Wacom will keep working!  Either that or dump the old tablet and buy a new one.

     

    I would love to hear from a developer to discover how much work it would be to change whatever code would enable the driver that worked in Mavricks.

  • by ned8flanders,

    ned8flanders ned8flanders Nov 5, 2014 10:37 AM in response to manwithamission
    Level 1 (9 points)
    Nov 5, 2014 10:37 AM in response to manwithamission

    That is precisely the point, is not a great effort to continue with coverage of their "vintage" products. (With that name almost that we should be ashamed to have something so old). Great solution, buy a new one!!. Brilliant !!!

    Taking into account that until 20 days ago "PrefPane" of Wacom worked perfectly on Mavericks. The Tablets Intuos, Graphire, etc... are perfectly functional and competitive and we don't need anything more beyond that, nor do we wish to fill us with "devices".

    In where is all the talk about energy footprint, waste, environment, sustainability, babling guess.

    Hopefully some responsible developer to publish a "patch", because neither Wacom and Apple see profits in sight, to correct the fault that they themselves created.

  • by macbookielol,

    macbookielol macbookielol Nov 10, 2014 1:01 AM in response to ned8flanders
    Level 1 (0 points)
    Nov 10, 2014 1:01 AM in response to ned8flanders

    Well i found a new multilingual driver called 6.3.10w2 (cause i am dutch) for my Wacom Intuos pen&touch small (2013) at the Wacom Europe site..

    after removing all Wacom drivers and such from within the Wacom tablet program that is called the same wich is situated in launchpad. (Note the Wacom prepane and ink wherent removed tough) so i left them there.

    I restarted my Macbook Air and installed the new driver.

    Restarted again, andI did remain to have a working tablet but still no working prepane.

    In my frustration i tried to get rid of the prepane in preferences all together, so i typed Wacom in Spotlight, in the list i found something called Wacom prepanes.

    When i clicked on it to the right a image of a tablet appeared, when i clicked on that i was told a new version was installed and if i wanted to go back to the old version.

    Well why not try this out first, so i did and straight away my Wacom prepane appeared in full working order.

    So in my case problem solved.

    I hope this will work for you guys to.

    ps in all of doing this i had the tablet connected.

  • by Dom Mooney,

    Dom Mooney Dom Mooney Nov 25, 2014 3:09 PM in response to macbookielol
    Level 1 (5 points)
    Nov 25, 2014 3:09 PM in response to macbookielol

    If you right click on a prefpane in system preferences, you get the option to remove it.

     

    Just tried 6.3.10 with my Intuos 1 (GD) which appears not to work.

     

    Tried your trick which gave this message:

    screenshot_60.png

     

    Possibly because I selected:

     

    screenshot_62.png

    in spotlight. This hasn't worked so far, but the tablet it now seeing the pen (light changes colour at top of keyboard.) Will attempt a reboot now and see if it solves it.

  • by Dom Mooney,

    Dom Mooney Dom Mooney Nov 25, 2014 3:22 PM in response to macbookielol
    Level 1 (5 points)
    Nov 25, 2014 3:22 PM in response to macbookielol

    No joy.

     

    screenshot_63.png

    Attempting to reinstall the 6.2 driver which this thread said may work: Working Wacom Drivers for Yosemite?

  • by Dom Mooney,

    Dom Mooney Dom Mooney Nov 25, 2014 3:53 PM in response to macbookielol
    Level 1 (5 points)
    Nov 25, 2014 3:53 PM in response to macbookielol

    6.2 prefpane doesn't work in system preferences, but the tablet has basic function.

     

    If you select the Wacom Prefpane you get the following:

     

    screenshot_64.png

     

    BUT the tablet recognises the pen and will right click. Basic functionality at least.


    Photoshop CS 5.1 recognises the pressure placed on the pen, and all the hard buttons (e.g. new, cut, paste, pressure settings) work.

     

    It's a kludge, but gets me by for now.

     

    Oh, and I am using an Intros 1 (GD-0912-U) A3 on an iMac8,1  as below:

     

    screenshot_65.png

  • by macbookielol,

    macbookielol macbookielol Nov 27, 2014 8:04 AM in response to Dom Mooney
    Level 1 (0 points)
    Nov 27, 2014 8:04 AM in response to Dom Mooney

    Isnt it possible to download the latest working driver with a working prepane, dump the driver but leaving the prepane, then download the latest driver for OSX 10.10.1 do the same trick with Spotlight and avoid installing the new prepane ?

    maybe this way you can use the newest driver with the old working prepane.

    I also now have 10.10.1 and there seems to be something changed.

    i tried the following.

    Schermafbeelding 2014-11-27 om 16.42.07.png

     

    I now this is for my almost brand new intuos pen&touch small from 2013

    but in my case the driver 6.38-2 RC was the one that gave the prepane problems, and now in OSX 10.10.1 it worked just fine.

     

    I must agree that Wacom should be proud that many of us still use perfect working older tablets and provide them with proper working drivers,pens and pen nibs.and such.

    Wacom can be considered the Rolls Royce under the tablet firms and should not let people down in the way they now do.

  • by tvch,

    tvch tvch Dec 20, 2014 6:42 AM in response to Dom Mooney
    Level 1 (5 points)
    Dec 20, 2014 6:42 AM in response to Dom Mooney

    you can open 6.2 prefpane when you change system pref app mode to 32-bit

     

    Bildschirmfoto 2014-12-20 um 15.33.02.png

  • by Daniel B78aq,

    Daniel B78aq Daniel B78aq Jan 2, 2015 7:11 PM in response to tvch
    Level 1 (0 points)
    Jan 2, 2015 7:11 PM in response to tvch

    Thanks, tvch!  Setting the "Open in 32-bit mode" checkbox for System Preferences worked for me (at least partially - see below).  Here's a faster method: If System Preferences is in your Dock, right-click on it and select "Wacom Tablet" from the list of preference panes.  With this method, you do not need to set System Preferences to run in 32-bit mode.

     

    Unfortunately, the drop down menus show up as "Empty".  Still, this is definite progress in getting back functionality.  I've also confirmed that the Legacy Driver's AppleScript capabilities are still intact.  Maybe someone has a script to configure the driver preferences?

     

    Screen Shot 2015-01-02 at 10.01.36 PM.png

  • by DutchMacFan,

    DutchMacFan DutchMacFan Jan 8, 2015 2:08 PM in response to Daniel B78aq
    Level 1 (0 points)
    Jan 8, 2015 2:08 PM in response to Daniel B78aq

    Take a look at the topic:

    Re: Working Wacom Drivers for Yosemite?

     

    You can find a solution there.

     

    Regards,

    Peter

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