Verification Failed - The connection to iCloud timed out

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Level 2

195 points

Verification Failed - The connection to iCloud timed out

Whenever I open Settings > iCloud on my iPad Air I get a window which says "Verification Failed - The connection to iCloud timed out." It goes away when I hit the OK button on it, sometimes after two or three tries. I am running iOS 8.0.2 on my iPad Air (as well as Yosemite on my iMac with the same iCloud login). Everything seems to be working properly, but hard to be sure with this new iCloud Drive situation. Does anyone know what is going on here? Or what I should do to fix this?

Posted on Oct 17, 2014 7:58 PM

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Answer 1

Best reply

randers4

Level 9

63,519 points

Oct 17, 2014 8:30 PM in response to jimpal

I would try going to Settings>iCloud on your iPad Air, click Sign Out, choose Delete from My iPad and provide your password when prompted (your data will still be in iCloud), then sign back in (your data will download back to your iPad).

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Answer 2

jimpal Author

Level 2

195 points

Oct 17, 2014 8:48 PM in response to randers4

randers4 wrote:

I would try going to Settings>iCloud on your iPad Air, click Sign Out, choose Delete from My iPad and provide your password when prompted (your data will still be in iCloud), then sign back in (your data will download back to your iPad).

Thanks for your helpful answer. Before you sent it I inadvertently did about the same thing you recommend. Settings>iCloud was acting peculiarly (spinning gear in the Family Sharing part), so I shut the app down and also shut down the iPad Air. After I restarted the iPad, Settings>iCloud was back to normal, and so far I have not had a recurrence of the Verification Failed window. It seems that the login did need to be jogged, but I did it in a different way than you suggested.

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Answer 3

randers4

Level 9

63,519 points

Oct 17, 2014 8:51 PM in response to jimpal

You're welcome. Glad you were able to solve it.

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Answer 4

Oct 30, 2014 11:30 AM in response to randers4

I have the same issue, but it times out consistently when I try to delete.

What does one do about that?

BTW, this is happening on MULTIPLE devices.

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Answer 5

jopatz17

Level 1

4 points

Nov 30, 2014 11:35 AM in response to pqotiqpwoeuit

same issue here!

i try to sign out but "password required" box keep appearing and when i type my password always have verification failure or time out.

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Answer 6

shondez

Level 1

0 points

Feb 16, 2015 5:19 AM in response to jimpal

this is not helpful to me i cant sign out to icloud cause it always said incorrect password i go to forgot password and reset and still no luck for icloud please help me i know im putting my correct password if not i can never create an account on this forums please help

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Answer 7

Psych13

Level 1

13 points

Mar 2, 2015 10:55 AM in response to shondez

I'm getting the same "connection timed out" message on my iPhone-it's the only device I have; I don't have an iPad. Can I delete in the same way you recommended for an iPad? If so, how?

Many thanks!

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Answer 8

ASMenon

Level 1

5 points

Mar 9, 2015 1:41 PM in response to jimpal

Try going to Settings - General - Reset and then select "Reset All Settings".

You will have to re-enter your Wi-Fi passcode afterwards.

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Answer 9

Mar 15, 2015 12:49 AM in response to jimpal

im having the same problem on my iPhone I wanna sell it but I cant log in to icloud I log into it on my new phone but cant the phone I wanna sell and I try sign out but that wont work ethier I have tried every thing I can think off please someone help

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Answer 10

Apr 2, 2015 10:21 AM in response to geordi123

Try this: Go into Settings>Cellular>Under Use Cellular Data For: Make sure Settings is clicked "On"

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Answer 11

Apr 29, 2015 10:38 AM in response to jopatz17

Same for me!

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Answer 12

Apr 29, 2015 10:39 AM in response to afromontario

GENIUS!!!! THANK YOU!!

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Answer 13

Jun 16, 2015 7:00 PM in response to afromontario

oh my holy heck! I have bee trying to reset to factory settings all dang day (due to Wifi not working all of a sudden) and tried everything in the book - DUH settings was set to only work on Wifi - thank you so much!

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Answer 14

riku7888

Level 1

0 points

Oct 15, 2015 11:47 PM in response to jimpal

Simply sign out from the find my phone app by opening the app....

then do rest of those things.........Setting - icloud- find my phone -off

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Answer 15

Jun 13, 2017 1:14 AM in response to jimpal

Can't erase my phone due to failure in connection to server to icl

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