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Bluetooth problem with OSX Yosemite: Magic Mouse and Keyboard

Hello everyone,


I've a problem on my MacBook Pro with Retina Display 13" (late 2013).

I've always used it plugged with an external monitor (I love double screen), magic mouse and bluetooth keyboard. On Mavericks everything was perfect with this setup.

Yesterday I installed OSX Yosemite and I've found a boring problem: my Magic Mouse and my Bluetooth Keyboard have a 0.5 second of latency, lag. This happen when the Macbook is not plugged with battery charger. When he is on charge, the problem don't exist.


I noticed this bug also on the public beta of this summer and submit the feedback.

I hoped that they fixed this before release but the bug is still here.


How can i solve this boring problem?

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 18, 2014 7:03 AM

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Question marked as Top-ranking reply

Posted on Oct 18, 2014 1:04 PM

I also reported this issue again and again during each beta release.


This makes the MacBook basically unusable in battery power for doing any kind of design and coding work.


I don't have any bluetooth addons or third party utilities. I also tried clearing PRAMs, and reinstalling Yosemite, to no avail.


Here are some threads about the issue, which, I'm noticing, is common.



Note that while the issue is kind of tolerable using the mouse, it's tragic with the keyboard.


Does this prevent you from using OS X Yosemite?

The issue makes it very difficult for me to use OS X Yosemite


For the report, here are the issues I submitted about this using the feedback assistant:

#116709, #128648, #129129

#132546, #391247

437 replies

Nov 29, 2014 1:41 AM in response to RafalN

As far as I have oversight on the discussion the Bluetooth mouse/trackpad disconnect issue is related somehow to a running WLAN. Just as a quick summary from my point of view:


If you are on OS-X 10.10.0:

  • Turn WLAN off and back on (temporary relief; works only if you are on a MacBook (Pro/Air/..) with a build in trackpad or you have a cord-mouse - actually this worked fine for me)
  • Turn WLAN off and use a LAN cable (well...)
  • Turn internal Bluetooth off and use a Bluetooth-Dongle instead
  • Update to 10.10.1 (which solved the problem for me)
  • Disable "Wake on LAN" functionality (system preferences - energy options) (see my comment below)


My recommendation would be to try the workarounds above first before continuing with actions like rebooting, PRAM reset, SRAM reset, reinstalling Yosemite. For my liking there were too few reports that a clean install solved the issue but if you are desperate 😉


Wake on LAN: I guess thats new to this thread. I read about that somewhere. The other day I had a discussion with one of our IT guys. They encountered network broadcasts (in a heterogene network with mostly Windows machines) that led to problems with some of the Citrix systems. These broadcast were send from Window PCs network cards with Wake on LAN enabled. Disabling stopped these broadcasts. Don't know if there is a correlation but give it a try.


Cheers

Nov 29, 2014 5:10 PM in response to Raman70

Touché, Ramon70, my friend. I've been following this thead for quite a while and have been amazed how the problem has expanded from Bluetooth to wi-fi. My initial problem (on an 2008 iMac) was the noticeable delay in sound which occurred with my Philips Bluetooth headphones with Yosemite. Since I use my iMac to watch movies, TV programmes etc, this was an unacceptable problem. So I went into Time Machine and reinstalled Mavericks. I'm not sure, even with the update, it's safe for me to reinstall Yosemite. I have had my digital fingers burnt once...


John

Nov 29, 2014 7:23 PM in response to Cabiman

Thanks for the summary, Cabiman.


To your point about WLAN: I've not switched WLAN on at all when the computer is connected, via ThunderBolt, to my 27'' Display.


To reconfirm the only thing that has worked so far over here: A couple days have passed since I added the Bluetooth dongle - and no problems whatsoever have occurred. This is the module I use:


http://www.amazon.de/Speedlink-Bluetooth-Adapter-universeller-BT-Dongle/dp/B001U GSS2K/ref=cm_cr_pr_product_top


To your notion of "turning internal bluetooth off and use an external dongle": It is actually not possible AFAIK to turn off internal bluetooth - yet when you connect the dongle, it switches over automatically to that one.


So again, all, the problems I've had in the context of this discussion have confirmed to sustainably disappear using the above mentioned bluetooth dongle. Since I need it only ever when sitting in front of my 27'' display, I've just connected that little dongle to one of the USB2 ports of that display. As a result, I don't have any additional inconvenience because of this.


Best regards,


M

Dec 3, 2014 4:08 AM in response to Matthias Nott

I just called Apple support NL and they helped me with the following solution for my MacBookPro and OS 10.10.1:

  1. Turn off Mighty Mouse and remove all batteries
  2. Remove all connected USB devices
  3. Shut down
  4. Startup and login
  5. Wait for startup processes to finish
  6. Go to System preferences > Bluetooth
  7. Remove Mighty mouse from list
  8. Put batteries in Mighty Mouse and turn it on
  9. Select 'Pair' and wait until Might Mouse connects


This works fine with me.

Dec 3, 2014 6:59 AM in response to O00Dany00O

it will work for a while, but it wont solve the problem. I’ve done all that and the problem will recur. It may take a few days, but the next time you sleep and wakeup you’ll have to do it all over again. It’s just the act of turning off bluetooth that forces it to choose a different channel that doesn’t have problems, for a while. It’s not a fix.

Dec 3, 2014 3:48 PM in response to O00Dany00O

At last, what seems to be a permanent workaround/solution. In "System Preferences", "General", I disabled "Allow Handoff between this Mac and your iCloud devices" and since then, I have gone over a week without any issues with my mouse. I did un-pair the mouse and pair it again, just once, after disabling this option.


Now, even with the iPhone 6 next to the MacBook Pro, with Bluetooth and Wifi enabled, and using WiFi on the MacBook Pro, I have no mouse issues. Personally I can live without the new Handoff feature if it means I can use the mouse.


I previously tried SMC & PRAM reset, delete and pair the mouse, new battery, disable WiFi, but the problem always came back - so far, for me, this works.

Dec 4, 2014 5:44 PM in response to Cabiman

I have been following this thread with a lot of interest as I have the same problems duscyssed here.


I have a new iMac Retina 5K and am encountering massive BT issues with my Mouse. I'll pair it after deleting old instances and it seems to work fine for some time and then if the computer goes to sleep, mouse will act funny. It will have basic two-mouse functionality but scrolling and swiping will not work. BT will say that it is disconnected although it is not completely. At this time, I can't even turn off BT and restart and the only way seems to be to restart the computer. Another thing I am noticing is that while start is super fast but the shutdown is painfully slow - 1- to 2 mins before it shuts down. 10.10.1 update did not help much.


After reading all the responses and possible solutions that people have posted, I honed on the interference with WiFi as the most likely source of the problem with bluetooth related devices. Here is something that I have compiled which may be useful for people struggling with the issue.

There is a pretty good article to understand two WiFi bands: http://www.macworld.com/article/1140685/wifi_spectrumbands.html?page=2

I am summarizing some key things from the article below.


The tradeoffs between 2.4GHz and 5GHz have to do with interference (almost entirely in 2.4GHz), range, and speed, three properties that all relate to one another. The more interference, the less speed and range; the greater range you want, the less speed you can have; the greater speed you want, the more you have to mitigate interference and work closer to an access point.


Interference in 2.4 GHz: The 2.4GHz band is a “junk” band—it’s a frequency range that’s heavily polluted. It is used by Bluetooth, Wifi, Cordless phone, Microwave, wireless cameras, baby monitors, etc. It’s one of the most heavily used industrial, scientific, and medical (ISM) bands, which have broad rules to allow equipment that needs to emit a signal to work in within its confines. ISM devices aren’t used for communication, but produce electromagnetic signals as part of their operation. And those signals are interference. The 2.4GHz band also has a host of other competing uses; 5GHz has the distinct benefit of having very little technology that makes use of the band but it . Reducing interference lets networks work at higher speeds and greater ranges.


Some options to try out to see if it helps:


Channel Width - Use 20 MHz to minimize interference for 2.4 GHz and 20 or 40 MHz for 5 GHz phones

Channel: The 2.4 GHz bands uses staggered, overlapping channels, which provides few clear options. The recommended channels for the 2.4 GHz network are 1, 6, and 11 since they are considered non-overlapping channels. For the 5 GHz network, channels 36, 40, 44 and 48 are recommended (the lower four available 5 GHz channels can only transmit at 5 percent of the power of the higher channels. Apple’s new base stations now automatically choose a higher-numbered channel by default if there’s one available. If your station is choosing a lower channel in the 5GHz band, you may want to override that choice and choose a higher channel manually in order to get the signal strength you deserve.) to less likely suffer interference. The 5 GHz band reserves a full channel width without overlap. 5GHz results in significantly less interference but it's range seems quite small compared to 2.4GHz. You can go one room away and not get a strong 5GHz signal or see a network set to 5GHz.


But the bigger question remain that there was something done in Yosemite that all of a sudden aggravated the problems in a very big way. Very disappointed with Apple that they have not been able to resolve this issue which clearly affects many people. I am really starting to wonder because the iOS 8 launch also completely bricked my older devices and I am not happy that Apple did not warn the users sufficiently that this may be the case - the language used should be much sterner given that people can completely lose their ability to use older iDevices. These are not isolated cases and the company that we all are so loyal about is not matching up to the high expectations. There has to be a better response.


- sk1992

Dec 5, 2014 7:14 AM in response to sk1992

Thanks for your good analysis. I went ahead in the meantime and called apple support, basically with the idea to make them aware of the issue and some potential solutions. It took quite a while to get the guy skip his normal walkthrough (did you reboot? did you pram rest? ...) He kept suggesting me to go to the apple shop, because it is a bluetooth issue - it took me again a while to make his mind go "click" when I explained, neither did the problem occur any time earlier, nor does it now occur with a different operating system such as mavericks or windows. He also asked then to reinstall - I had done that before and told him before.


So first of all, Apple's support really s*cks big time.


Then I told him, look, I've a workaround but there's a whole lot of folks who manifest in this forum that they are substantially not amused. So what is your escalation procedure internally so you can from your end make some people know? Oh no problem you just go to our feedback site.


So that proves that Apple, on top of their support being useless, are entirely uninterested in the problem.


I mean, come on here are a number of people wasting a lot of time finding out what causes an issue, and they all will agree that it is coming in with Yosemite, if not even a very late update to Mavericks, and it happens reliably - while, ceteris paribus, with another operating system, such as windows using bootcamp, on the same hardware it just will not happen.


While I have a workaround and I do like these products a lot, when I see that a company does not show any interest in their users, I just wonder whether we should not start massively firing mails at their execs so that they will notice.

Bluetooth problem with OSX Yosemite: Magic Mouse and Keyboard

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