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Bluetooth problem with OSX Yosemite: Magic Mouse and Keyboard

Hello everyone,


I've a problem on my MacBook Pro with Retina Display 13" (late 2013).

I've always used it plugged with an external monitor (I love double screen), magic mouse and bluetooth keyboard. On Mavericks everything was perfect with this setup.

Yesterday I installed OSX Yosemite and I've found a boring problem: my Magic Mouse and my Bluetooth Keyboard have a 0.5 second of latency, lag. This happen when the Macbook is not plugged with battery charger. When he is on charge, the problem don't exist.


I noticed this bug also on the public beta of this summer and submit the feedback.

I hoped that they fixed this before release but the bug is still here.


How can i solve this boring problem?

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 18, 2014 7:03 AM

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Question marked as Top-ranking reply

Posted on Oct 18, 2014 1:04 PM

I also reported this issue again and again during each beta release.


This makes the MacBook basically unusable in battery power for doing any kind of design and coding work.


I don't have any bluetooth addons or third party utilities. I also tried clearing PRAMs, and reinstalling Yosemite, to no avail.


Here are some threads about the issue, which, I'm noticing, is common.



Note that while the issue is kind of tolerable using the mouse, it's tragic with the keyboard.


Does this prevent you from using OS X Yosemite?

The issue makes it very difficult for me to use OS X Yosemite


For the report, here are the issues I submitted about this using the feedback assistant:

#116709, #128648, #129129

#132546, #391247

437 replies

Jan 28, 2015 2:24 PM in response to johanfromälvsjö

True, but only a small number of people with problems will find their way to this specific thread. There are numerous similar threads on this forum, and broad discussion elsewhere. My assumption would be that this problem is very widespread.


I have to wonder if it's perhaps a combination of hardware and software: my keyboard has been fine, but my mouse has not (and only started having problems after I moved to 10.10.1). If I turn Bluetooth off and then on, my mouse always reconnects. If I don't move it, it will stay connected for hours. If I start to use it, it loses the connection in 2-4 minutes. (I am now using two mice, one with a cord that I found in a box of unneeded equipment -- ironic, right? -- and the other one the magic mouse that came with my iMac. Sadly, the magic appears to have faded away. )


I suppose one way of testing this would be for me to get 10 magic mice of different vintages (mine is 4 years old) and see if they all (mis)behave the same way. Unfortunately, I don't have the time or the mice to do that. Maybe newer mice are working better? (We know the corded ones probably are . . . )

Jan 28, 2015 2:27 PM in response to johanfromälvsjö

Not at all convinced this is a hardware problem. I've tried swapping devices. That did not help. The networking problem is something that everyone in my office experiences. So are you saying all our machines went bad on a single day when we all upgraded to Yosemite?


Why haven't they fixed yet? Because they could not care less if they tried. You bought their product? Good. Sales sales sales. Nothing else matters but sales. OS is a freebie now. They do not care much about it's quality anymore. why would they?

Jan 28, 2015 4:49 PM in response to O00Dany00O

So is apple going to acknowledge that this is a major problem that is affecting many users? Im asking, seriously?

Needing to use a mouse for my every day work has now become an impossible task! I have tried every attempt to fix it, following every single bit of advice in these threads. And still it does not work...


The fact that a mac cannot work with a mouse, designed and made by its parent company is appalling and way beyond a joke!

Jan 28, 2015 5:10 PM in response to actiontrent

As far as I can tell this affects users that updated from previous OS. (I run first generation Retina MBP). The newer iMac we have does not have that problem. (Same OS on both). But A) our iMac never went through major OS upgrades and B) it uses the same keyboard / mouse combo. MPB works with one or the other trackpad until I change the location. After that re-boot and re-pari required. Does Apple care about users who have older hardware (1 or 2 years which is not that old) I do not know. For a corporation is it all about bottom line profits. If this would affect their new product line, yes they would jump on it. But for a product line that has been already sold. Perhaps the priority is a lot lower.


Since Timmy took over, and changed the upper management, things in the software end started to slide. First IOS 8 with bugs, now OSX. BTW our Mac server is not doing great after upgrade to Yos' either, but for different reasons. I hope they will wake up, it would suck to go back to Micro$soft.

Jan 28, 2015 5:19 PM in response to Chatlanian

I am going to switch back to microsoft! Between this and the problems Im having with my iPhone, I am totally DONE with apple.
I used to rely on the stability and quality of apple's products as a designer, but the lack of support, the lack of usability and the fact they won't fix these problems, I've had enough! Anyone that wants to buy a 6 month old retina MBP 15 let me know, it's going cheap as chips!

Jan 28, 2015 8:43 PM in response to actiontrent

I understand that - I've contacted you via Twitter. Let me know.


It is quite disappointing, in particular as most people, me included, are thinking times and again "now I've solved it." As stated elsewhere, and repeatedly, in this thread, the xyz reset and all other fixes we've tried have temporary effect. The closest I came to solving it was using different types of batteries, but this also does not solve the problem: I have had these issues again.


More disturbing for me is the keyboard that hangs, not the mouse. I've regularly effects like the keyboard appearing like stuck, and it has repeatedly done so while I was logged in through to different systems using a console - and if you don't want one thing, it is you being in a different linux box with remote access, and your computer typing not exactly what you're writing.


I don't do any gaming, but I think if I was, that would likewise be mostly annoying.


OTOH, I do still work a lot with my MBA, so if your message is meant as you said, feel free to contact me.

Jan 29, 2015 11:16 AM in response to Matthias Nott

I have just upgraded to 10.10.2 general release (from beta 2) and things are definitely worse than the beta's....


My mouse was virtually unusable from the off. Have just switched it on and off, thought it would never reconnect, eventually it did and I am up and running for the moment....


This is a sorry state of affairs Mr Apple - with record profits you are just taking the **** shipping such poor software.


😟

Jan 29, 2015 12:13 PM in response to BobC57

Update from my end here, as people are going down the pathetic rhetoric road again.


Reverting to Maverics did not help.


Reverting to Alkaline batteries did help. Not always, but very much did it improve the situation.


Yes, it did reoccur at times, but a lot lot less. Which rather indicates, this is kind of a power supply problem to the devices, probably aggravated by other effects like system load, etc. (just guessing), and certainly already present in late Mavericks.


Yes, there are many things to whine about. For example, recently all my IDevices start ringing when I get a phone call. I ended up turning off FaceTime entirely on all devices. I'm using Skype anyway. And I don't like Apple apparently making things even more uncomfortable for people by "inviting" them to split one family used iOS account to multiple accounts for each family member. And I don't use the "aaawwwesomme" new feature called handsoff, since the voice is apparently so much muffled that I can't use it. Or rather, I could, if I wanted to connect my headset directly to my laptop and not to my thunderbolt hub, using, yes, bluetooth again or rather a cord. Which is why that's not entirely off topic perhaps.


There's probably only one thing that I really don't like with Apple - they keep telling people what they should do and how they should do it. That is, if you think about it in terms of leadership theory, completely last century. The reason I stay with them is that on the other hand, if I invest the extra time and resources, I can end up using the devices mostly the way I want, and as an add on get an awesome feature set. I sometimes just think I am just too old to understand some of the "so simple" features. Like why does ITunes insist on one particular space for the media library should the folder where I have it not happen to be there? If I put the library on one of my servers, and am not connected, it will create a new media library silently, and then it will import the next songs that I put over there - with a very manual way of moving things over as their media library again is in some binary format. Why does it keep making backups of my mobile devices even though I told it not to? I keep scanning my hard drive like every month or so and look for "big things" that have just accumulated. But that's perhaps things that won't happen to a "normal" user anyway who stores all his content on his internal drive and buys a bigger device the moment that overruns. Yet I'm not alone in my family, so my Lightroom folder needs to be shared and accessible for everyone, my music, pictures, videos etc. also.


That's nothing to do with bluetooth, but since people get in a ranting mood, why not throw some more stones. No women over here anyway, or are they? Blasphemy! By the way, one practical thing I'd like to share, just because I found it to be pretty cool, when speaking about a shared lightroom folder, I've tried ownCloud for a while now, and am using it intensively. Put the lightroom catalogue there, and share it. The pictures can stay on some server. The lightroom folder can have the previews. Depending on my device, I have the lightroom catalogue either on the internal SSD - like my wife has that as she doesn't use the laptop for as much other things as I do - or on an external disk, like the awesome Lacie Little Big Disk, an 1 TB SSD.


Just my three cents.


Use alkaline batteries, really.

Jan 29, 2015 1:01 PM in response to Matthias Nott

I Think I did change the batteries in my [not so] magic mouse. Maybe thats why it is working now. Could someone with mouse problem try with Lithium batteries? They are expensive but way better than alkaline. Would be interesting to see if that helps even better. The advantage of non-rechargable lithium batteries are their flat voltage curve, they keep exactly 1,5 volt until they die. I cannot try myself at the moment since I dont have any problems right now...

Jan 29, 2015 11:52 PM in response to Matthias Nott

Yes, and to be clear on this point, there are two different lithium AA cells:


1) Rechargeable lithium that keeps 1.2 volts. Not recommended (by me).

2) Non-rechargeable lithium that keeps 1,5 volt. Definitely worth a try! If you have problems with a disconnecting magic mouse, please try and report back here 🙂


For link to the batteries that should be tested;

http://www.energizer.com/batteries/performance-lithium/ultimate-lithium/Pages/aa .aspx

or maybe

http://www.energizer.com/batteries/performance-lithium/advanced-lithium/Pages/aa .aspx

Bluetooth problem with OSX Yosemite: Magic Mouse and Keyboard

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