Rick Prescott

Q: iTunes 12 will not allow movies to be added

Older Mac Pro, OS 10.7.5, iTunes 12.0.1.26.

Permissions repaired, directory checked, no problems.

Hard drive is OK, plenty of space.

Been using this computer for a couple years now as my Apple TV streaming source.

---

The only movies I can appear to add are those with mp4 extension or ones I created using iMovie. Movies I have already had and added to my library that have m4v extension still remain in the library (on my media drive, so designated by iTunes Preferences and reverified that it has not changed).

Also, I cannot drag and drop even those movies that Ad File to Library will add.

So, I am just guessing, Apple has messed something up with this release.

--- A side note, on my newer Mac Pro running Yosemite and iTunes 12.0.1.26 I have the same problem. Apple did a nice job with allowing my "registered computers" to be automatically logged in to without having to enter my info. That aside, I can navigate to my other computer's media drive, select the movie - an mp4 - and it does not add to the iTunes on my Yosemite computer! Yes, I waited an appropriate time to allow cross computer getting the file, it did not appear in the reading bar.

--

I used to be able to Handbrake my movies to mp4, even with the m4v extension, and drag them onto the iTunes window and they would add. I could then Get Info and get them into the correct Genre.

-----

So, despite following the help and what and doing all the proper checks….

Just how does one add mp4 or m4v movies to the NEW iTunes?

Mac Pro, Mac OS X (10.7.5), 2007 machine

Posted on Oct 18, 2014 7:58 AM

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Q: iTunes 12 will not allow movies to be added

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  • by mtondreo,

    mtondreo mtondreo Nov 12, 2014 5:52 PM in response to mtondreo
    Level 1 (0 points)
    Nov 12, 2014 5:52 PM in response to mtondreo

    Found a solution. If using Handbrake - change the video codec to MPEG-4 (FFmpeg) as opposed to H.264.

    I was able to add to library then. Not sure what effect this will have on appletvs, ipads,iphones - but it imported

  • by bls14,

    bls14 bls14 Nov 14, 2014 6:55 AM in response to tzouhalem
    Level 1 (0 points)
    Nov 14, 2014 6:55 AM in response to tzouhalem

    I've been able to get movies into iTunes with no issues and they are appearing in the home videos as is everyone else's. I keep getting the following error message when trying to Drag + Drop the movies to my IPhone 6:

     

    Any suggestions or help?

  • by mtondreo,

    mtondreo mtondreo Nov 14, 2014 3:58 PM in response to bls14
    Level 1 (0 points)
    Nov 14, 2014 3:58 PM in response to bls14

    well my solution worked - but the video playback is horrible on appletv

    really irritating.

    open to other solutions as mine still will not import,drag/drop or move into itunes library

  • by Matt Long1,

    Matt Long1 Matt Long1 Nov 19, 2014 8:51 PM in response to Rick Prescott
    Level 1 (20 points)
    Nov 19, 2014 8:51 PM in response to Rick Prescott

    I'm not sure if this will help others, but in my case, while yes the movie gets organized in "Home Movies" when using handbrake, apparently my "Manually manage music and videos" setting on my phone got turned off:

     

    manuallymanage.png

  • by theoherzel,

    theoherzel theoherzel Nov 20, 2014 5:27 AM in response to tzouhalem
    Level 1 (0 points)
    Nov 20, 2014 5:27 AM in response to tzouhalem

    Any idea what would be the equivalent of Subler for Windows ?

  • by theoherzel,

    theoherzel theoherzel Nov 21, 2014 11:22 AM in response to tzouhalem
    Level 1 (0 points)
    Nov 21, 2014 11:22 AM in response to tzouhalem

    Folloed tzouhalem advice.  Editing tag informtation is indeed the solution to the problem.  At least in my case,  I can't access meta information from iTunes anymore.  Subler is not an option for Windows users.  I've used metax which is not free but it works.

  • by Next Year,

    Next Year Next Year Nov 22, 2014 12:44 PM in response to Rick Prescott
    Level 1 (0 points)
    Nov 22, 2014 12:44 PM in response to Rick Prescott

    open home video where movies have been put, then go edit, select all. right click on a movie, click on get info, click edit items, click options.

    Change media kind to movie, then click okay. This will put everything into movies. Hope this helps

  • by theoherzel,

    theoherzel theoherzel Nov 23, 2014 12:01 AM in response to Rick Prescott
    Level 1 (0 points)
    Nov 23, 2014 12:01 AM in response to Rick Prescott

    For windows iTunes, it's still possible to edit metadata from itunes. Either use the new interface, right click a file in home video, click get info , click options  and change media kind to  movie or tv show. It appears to be fixed but you can edit it. Otherwise you can  use shift and right click on a file in the home video tab and use the old style interface .

  • by Next Year,

    Next Year Next Year Nov 24, 2014 9:46 AM in response to Next Year
    Level 1 (0 points)
    Nov 24, 2014 9:46 AM in response to Next Year

    open Itunes click on home videos if that is where movies have ended up, then go too edit, select all. Then right click on any movie, then click on get info,

    then click edit items, then click options. Change media kind to movie, then click okay. This will put everything into my movies.

  • by grahamallanearl,

    grahamallanearl grahamallanearl Nov 25, 2014 1:46 PM in response to mtondreo
    Level 1 (0 points)
    Nov 25, 2014 1:46 PM in response to mtondreo

    Hi

     

         I have had the same problem when I updated to I tunes 12. I have tried many of the things listed above to with little or no improvement. I then looked at my movie section on I tunes and tried to play a movie. The list was intact but it seemed to forget where all the movies were, so I deleted the list in ITunes and then added the movie directories again. I then tried to sync movies again and it worked perfectly.

     

    Graham

  • by Nim-Pho,

    Nim-Pho Nim-Pho Dec 1, 2014 1:36 AM in response to Rick Prescott
    Level 1 (0 points)
    Dec 1, 2014 1:36 AM in response to Rick Prescott

    How About this Smart People... When I Add a Movie to iTunes I want it to go to my MOVIES File... It is not a Home Video, I did not shoot Transformers in my Home... I want it in the MOVIES Section and I want to be able to Choose where to put my Movies and Videos like before... HELP!!!

  • by Narthex,

    Narthex Narthex Dec 1, 2014 5:49 AM in response to Rick Prescott
    Level 1 (0 points)
    Dec 1, 2014 5:49 AM in response to Rick Prescott

    I may have found a solution. Like the rest of you I followed my typical process of hand braking a movie I owned, then sending it to MetaZ to update the meta file, then letting MetaZ automatically add the movie to iTunes. Like the rest of you this did not work for me, as it dumped the movie into "Home Videos" without any of the metadata that had just been updated.

     

    In troubleshooting I tried changing the extension of the movies from m4v to mp4 and then dragging them into iTunes. Nothing. So I changed the extension back to m4v and dragged them into iTunes. Nothing. For at least one I tried changing the extension to .mov and dragging it into iTunes. Still didn't work. Then I tried Subler, as mentioned above. What an ugly program. So I deleted it and never exported anything....

     

    Then I tried pulling the m4v movie files into MetaZ again. Although MetaZ already added the metadata (supposedly), NONE of them had any of the metadata that had originally been added! So I added the metadata again through MetaZ. Then I let MetaZ export to iTunes again. VOILA! It worked! The files went into iTunes as normal movies, not Home Movies, and with all the metadata.

     

    I don't have time right now to try and recreate the process and refine it, but I'm guessing that something must have happened as I was changing the extensions back and forth that reset the metadata state and then allowed it to actually be updated? Given the product that was dumped into the iTunes Home Movie folder there was no metadata. So that seems to be where the failure occurred: The first time through, the MetaZ metadata didn't actually stick. Therefore, when the file was exported into iTunes it got placed where metadataless movie files go: Home Movies. So it's not an iTunes problem, it seems. It's a problem with metadata sticking—a problem either with the original handbrake file that wouldn't allow the metadata to be added, or a problem with MetaZ working with the original m4v handbrake file.  

     

    If you try this process and can streamline it for others, please comment below so we can get this figured out!

  • by tzouhalem,

    tzouhalem tzouhalem Dec 1, 2014 1:59 PM in response to Nim-Pho
    Level 1 (0 points)
    Dec 1, 2014 1:59 PM in response to Nim-Pho

    How about this:

    All you complainers blaming Apple and other "smart people" here for your inability to place illegally hacked movies into iTunes 12 properly.

    BUY the movie in the iTunes store and it will be placed in the correct Movie folder and on all your iDevices.

     

    Otherwise learn the 3rd party tools that enable you to do what you want, like Handbrake, Subler etc...

    You can lead a horse to water.....

     

    <Edited By Host>

  • by jlugiano,

    jlugiano jlugiano Dec 3, 2014 12:57 PM in response to Rick Prescott
    Level 1 (0 points)
    Dec 3, 2014 12:57 PM in response to Rick Prescott

    Im not sure if anyone has suggested this yet but you can use a converter (i use a free app from the App Store called "smart converter") that will will convert your movie files so they're compatible with Quicktime and then you can simply "right click" and select view in other and then select iTunes from your list of applications....it will most likely be stored in the Home Videos section of iTunes. This has worked for me without issue for the past two months....hopefully that is helpful, apologies if not.

  • by coal911,

    coal911 coal911 Dec 6, 2014 7:45 AM in response to Rick Prescott
    Level 1 (0 points)
    Dec 6, 2014 7:45 AM in response to Rick Prescott

    Open in quick time and go to dropdown menu "File" and under export on the very bottom of the list "iTunes....." select that and it will export to i tunes...    Jesus that is a total pain in the ***! so far that is the only way i have found to add my own converted movies to iTunes.

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