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Oct 21, 2014 8:36 AM in response to clark49by Allen A,Hello clark49,
The articles linked below detail a number of troubleshooting steps that can help get backups created successfully on iCloud and iTunes.
Get help creating an iCloud backup
http://support.apple.com/kb/TS3992iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529Cheers,
Allen
