Q: Iphone 6 plus not backing up

Does anyone know of issues with iPhone 6 plus and not backing up on either iCloud or computer? I receive error message states "iTunes could not backup the iPhone "name" because an error occured. I am using latest IO update(8.0.2) and updated to Yosemite software and latest version of iTunes.

MacBook Pro

Posted on Oct 18, 2014 9:33 AM

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Q: Iphone 6 plus not backing up

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by Allen A,

Allen A Oct 21, 2014 8:36 AM in response to clark49
Community Specialists

Oct 21, 2014 8:36 AM in response to clark49

Hello clark49,

The articles linked below detail a number of troubleshooting steps that can help get backups created successfully on iCloud and iTunes.

Get help creating an iCloud backup
http://support.apple.com/kb/TS3992

iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529

Cheers,
Allen
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Q: Iphone 6 plus not backing up

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by Allen A,

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