SillDeividas

Q: How to add fingerprint to 5s? I can`t press add a fingerpint please HELP ios 8,0,2

How to add fingerprint to 5s? I can`t press add a fingerpint please HELP ios 8,0,2

iPhone 5s, iOS 8

Posted on Oct 18, 2014 12:50 PM

Close

Q: How to add fingerprint to 5s? I can`t press add a fingerpint please HELP ios 8,0,2

  • All replies
  • Helpful answers

  • by jason269,

    jason269 jason269 Oct 21, 2014 10:34 AM in response to SillDeividas
    Community Specialists
    Oct 21, 2014 10:34 AM in response to SillDeividas

    Hi, SillDeividas.  

     

    Thank you for visiting Apple Support Communities. 

     

    Here is an article that I would recommend taking a look at for this issue.  

     

    Get help with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail StoreApple Authorized Service Provider, or contact AppleCare for help.

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    iPhone 5s: Using Touch ID

    http://support.apple.com/kb/HT5883

     

    Cheers,

     

    Jason H.