How to make pause/play button on earphones work

Question

Level 1

4 points

How to make pause/play button on earphones work

I got an iphone 5s in August, and it came with the earphones. However, the pause/play button on them is not working, and neither are the volume buttons. For example, if I'm listening to music and my phone is locked and I want to pause my song, if I simply press the pause button, my song will not pause. Similarly, if I want to increase the volume of my song, pressing the buttons will do absolutely nothing.

I'm not very tech-savvy, so could someone please explain to me in relatively simple terms what is wrong with my earphones

Thank you

Posted on Oct 18, 2014 12:12 PM

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Answer 1

jf2425

Level 1

9 points

Oct 23, 2014 4:35 AM in response to norm123

Since I updated my iphone to version 8.1, my apple earbuds are not working. The pause/play and volume control don't work. I have tried the troubleshooting on these pages by cleaning debris a couple of times. I have two earbuds that worked fine in the past, and just bought a brand new earbud to make sure. None of them work. Can someone point me in the right direction?

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Answer 2

norm123

Community Specialist

Oct 21, 2014 9:55 AM in response to arbrelibre

Hello arbrelibre,

It is hard to say what the issue could be, but start with the article below to go over some simple troubleshooting to help isolate the issue. Start with checking for debris around the buttons to make sure nothing is blocking the clicks that you make.

Apple EarPods with Remote and Mic: Remote buttons do not function

http://support.apple.com/kb/TS4396

Regards,

-Norm G.

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