Messages.app/Facetime Broken/Not-Working in Yosemite 10.10

HI,

You may also want to read this When the iMessages account will not Login

8:36 pm Thursday; April 20, 2017

WOW -- thrilled to read this! I know it's old. But I've been working with Apple Support since SEPTEMBER 2016! NOTHING! (8 months)

Sat and waited for engineering!

Still nothing! Reading this thread now.... praying....

I'm actually an ex Apple Store Employee (LA 2008 baby!) -- We would've been all over this thing back then. (Yes, I also went to the AppleStore in PA... TWICE!)

I have a similar situation. My FaceTime open ups, event the camera works, but when I try to connect a FaceTime call to someone it doesn't work. I hope they fix this soon.

I'm not convinced that it's related to your hardware. I have a MBPr and I cannot connect to iMessage/FaceTime, but other iDevices work with the same credentials on the same network.

Worked fine in Mavericks.

I have the same problem on my stock Macbook Pro of 2008. iMessage and Facetime just won't sign in. Sometimes i get an error message there is a problem with my appleID, but it works fine on my iPhone5 and on another macbook pro with Mavericks.

I have a 2012 MacBook Pro and Messages opens with just a blank window. I have had occasional messages saying that their is another computer using the same IP address on my network since upgrading the Macbook Pro.

Sometimes the messages window says ":No conversations selected"and sometimes it is just blank.

When I click on status it says I am offline.

Everything works fine on my iMac running Mavericks.

My issue is the same as the above.

I am unable to log in to either FaceTime or Messages. I get 'An error occurred during activation. Try again.' for both.

I am successfully logged in to iCloud on my 2014 MacBook Pro. It worked under Mavericks, and worked up until today under Yosemite.

I have made no hardware customizations to my laptop. It is as it was when i removed it from it's original packaging so I don't think it's a customization issue.

Thx

Hi,

Thanks for the detail.

You are getting a error message that has been popping up since Mountain Lion and Messages 7

http://support.apple.com/kb/TS3970

As you can see from this Apple Doc there are 4 error message that they list in this Doc.

There is a 5th that produces this Error message pop up.

We know this 5th one can ONLY be fixed by contact Support (although low level staff do not seem to be aware of it and try the "it's software or Hardware" and try to charge you).

There is a 6th issue where all the Contacts you try report that they are not registered with iMessages despite it working to the same people on an iPhone or other iOS device.

Apple have been made aware of this via feedback and via the Hosts of these Support Communities (although it is only seen in Mavericks at the moment).

What these last two issue do prove is that it is possible to have a partial account failure with the ID that is being used with iMessages and that it can be specific to an individual Mac.

Before you try Apple Support you are probably going to have to work through the items in the linked Article as your error Message matches one of those listed.

9:51 pm Wednesday; October 22, 2014

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

I seem to be getting this in the console, at least i think that is the relevant error :

23/10/14 12:19:06,581 cloudd[234]: <CKDGetRecordsURLRequest: 0x7f930adaa2c0> Failed to get push token, soldiering on.

I also see this :

23/10/14 12:23:58,635 apsd[49]: Push provisioning protocol error, push is now disabled

23/10/14 12:28:06,603 apsd[49]: Certificate not yet generated

I also notice that Yosemite can't read my serial number. The logic board has been replaced on this laptop several years ago by a certified apple reseller.

Hi,

It will be interesting to see if Linc's post produces any info in this case that we can work with.

I still feel there are two or three related issues that require you to contact Apple Support regarding how the Mac/iMessages ID logs into the iMessages server.

Whilst the ID does seem to have to be an iCloud linked one it is accessing a totally separate server.

It only references the Apple ID server to verify the password.

The issue does seem to be with the iMessages server and possibly only contact with Apple Support will sort that.

8:51 pm Thursday; October 23, 2014

Hi,

If the Serial Number is missing only having it replaced at an Apple Store or Apple Authorised Services Provider will fix it.

8:53 pm Thursday; October 23, 2014