RossMilner

Q: iPod Classic not recognised by iTunes - Can't sync.

Old iPod Classic has had a world of problems in the past connecting to iTunes. I used have have to reset it every time I wanted to sync it (by holding down Center button and menu button).

 

Now it won't connect to iTunes at all. It says 'connected' on the iPod but doesn't pop up in iTunes. My MacBook recognises it however, because I can find it in disk utilities. Tried resetting it multiple times, and done all the obvious methods. How can I get this to sync up now?

 

Updated to iTunes 12 now and it still won't work.

iPod classic, 5th gen

Posted on Oct 18, 2014 3:04 PM

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Q: iPod Classic not recognised by iTunes - Can't sync.

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  • by Andrew Byrom,

    Andrew Byrom Andrew Byrom Jan 23, 2015 8:36 AM in response to RossMilner
    Level 1 (20 points)
    Jan 23, 2015 8:36 AM in response to RossMilner

    Just got my first mac and running Yosemite 10.10.1

     

    Just plugged in my iPod Classic for the first time after setting up iTunes and transferring all my files from my old Windows laptop, gutted that it's not recognised. Being a complete Mac novice I'm pretty confused on how to proceed, can someone please explain what i need to do to get iTunes to recognise my iPod?

  • by Trev1138,

    Trev1138 Trev1138 Jan 23, 2015 1:41 PM in response to Andrew Byrom
    Level 1 (0 points)
    Jan 23, 2015 1:41 PM in response to Andrew Byrom

    i think this is one we will have to wait for apple to figure out!!! Anyone tried uninstalling 12 and installing itunes 11 to see if that works?

  • by Andrew Byrom,

    Andrew Byrom Andrew Byrom Jan 24, 2015 3:49 AM in response to Trev1138
    Level 1 (20 points)
    Jan 24, 2015 3:49 AM in response to Trev1138

    Following a system reboot it's now picking up fine.

  • by rowanbeth,

    rowanbeth rowanbeth Feb 22, 2015 5:27 AM in response to Andrew Byrom
    Level 1 (0 points)
    Feb 22, 2015 5:27 AM in response to Andrew Byrom

    what is the fix? I just got a new hard drive installed and now have Yosemite, ipod comes up in iTunes but will not sync new songs... help...!

  • by margaret108,

    margaret108 margaret108 Mar 11, 2015 5:38 PM in response to RossMilner
    Level 1 (0 points)
    Mar 11, 2015 5:38 PM in response to RossMilner

    I had this problem…intermittently.  BUT my iPhone had trouble charging because of the cord.  Bought a new cord.  Used the new cord to connect the iPod Classic to the Mac and iTunes.  Problem solved, at least for the moment.  So try a new cord!

  • by Awlo,

    Awlo Awlo Mar 17, 2015 7:55 AM in response to rowanbeth
    Level 1 (5 points)
    Mar 17, 2015 7:55 AM in response to rowanbeth

    Hi rowanbeth,

     

    check in iTunes that the checkbox iPod > [Settings] Music > Sync Music is marked.

     

    Cheers,

    Awlo.

  • by rowanbeth,

    rowanbeth rowanbeth Mar 17, 2015 9:05 AM in response to Awlo
    Level 1 (0 points)
    Mar 17, 2015 9:05 AM in response to Awlo

    Thanks it's sorted I was being stupid because I had my hard drive replaced it thought it was a new device.

  • by circustim,

    circustim circustim Apr 22, 2015 1:39 AM in response to rowanbeth
    Level 1 (0 points)
    Apr 22, 2015 1:39 AM in response to rowanbeth

    I have Yosemite and a Ye Olde Click wheel 2nd Gen iPod.  When I plug in with a after market Firewire - USB converter my MacBook says -

    "USB Devices Disabled

    Unplug the device using too much power to re-enable USB devices."

     

    HMM what to do plse?

  • by sharkytx,

    sharkytx sharkytx Apr 29, 2015 8:33 PM in response to RossMilner
    Level 1 (0 points)
    Apr 29, 2015 8:33 PM in response to RossMilner

    Hi - sorry to bother but curious if Apple ever sort the issue with the ipod classic?    I'm suddenly having the same issue with it where itunes (on home mac) won't sync with my classic - shows connected on the classic screen but nothing showing up in itunes.    I'm not seeing a fix on this communications stream.    Thanks!!

  • by christophe v.,

    christophe v. christophe v. May 26, 2015 1:05 PM in response to ckayakdude
    Level 1 (59 points)
    iBooks
    May 26, 2015 1:05 PM in response to ckayakdude

    Thanks. it worked for me.

  • by bp33,

    bp33 bp33 Jun 1, 2015 1:50 PM in response to RossMilner
    Level 1 (0 points)
    Jun 1, 2015 1:50 PM in response to RossMilner

    I solved this same problem by: • resetting ipod, • reinstalling iTunes, • restarting computer

  • by Brian Jeffries,

    Brian Jeffries Brian Jeffries Jun 1, 2015 4:50 PM in response to bp33
    Level 1 (19 points)
    Jun 1, 2015 4:50 PM in response to bp33

    For most of us, this was resolved once 10.2 was released. This was a Yosemite problem with the 10.2 beta. I had to roll my system back to 10.1 and every GM release since has been fine.

  • by Rsnic,

    Rsnic Rsnic Jun 27, 2015 7:13 AM in response to Brian Jeffries
    Level 1 (0 points)
    Jun 27, 2015 7:13 AM in response to Brian Jeffries

    Hi,

     

    First off, I have 5th Gen IPod (aka iPod Video); this device has  served me faithfully for several years.  Recently, however, I have had a problem.

     

    Thinking it was a battery, I purchased a new one.  Well, the battery arrived and, following a YouTube video, I installed it in about 10 minutes.  I tried to use iPod, but still got the same problems so I let iPod charge overnight.

     

    I continue to get the following three screens appearing, somewhat randomly:

    • White screen with warning triangle and a sad-faced iPod and IPod support URL
    • Dark screen with universal no-go circle over a battery icon, saying Please wait battery very low
    • Dark screen with Apple icon

    I followed instructions (posted in several places) to get iPod in Disk Mode.  Most of the time, I get no where, but on a few occasions:

    • The screen comes to life and says plug iPod into computer in several languages;
    • Plug iPod into my PC, my PC recognizes the iPod (the hardware icon in the lower left system tray lists the iPod)
    • Taking several attempts, activate iTunes
    • iPod screen starts flashing white and says do not disconnect
    • After about 30 seconds, however, the iPod is disconnected from PC and iPod never recognizes the iPod.

     

    I have tried stopping & restarting  Apple Mobile Services

     

    I have gotten the above sequence to occur several times, BUT always with same fruitless outcome.

     

    What am I doing wrong?  Is there anything else I can try or is it time to bid my adieus to my faithful iPod?

     

    Appreciate any further help

    Thank you very much

  • by Naceber,

    Naceber Naceber Aug 6, 2015 5:25 PM in response to Rsnic
    Level 1 (0 points)
    Aug 6, 2015 5:25 PM in response to Rsnic

    Rsnic,

    We are having the exact same issues.  Did you find a fix?

     

    I was stuck trying to get it to restore before it would no longer be recognized by iTunes.

     

    My screen is in black and white only.  I'm not sure if you'd run into that as well.

     

    Thanks for any input you may have.

  • by Iby Bargit,

    Iby Bargit Iby Bargit Sep 6, 2015 2:40 AM in response to RossMilner
    Level 1 (0 points)
    Sep 6, 2015 2:40 AM in response to RossMilner

    I recently had the same problem, everyone seems to think it's an issue with iTunes v12.2.2 (for mac - Yosemite 10.10.5).

    I would plug the device into iTunes nothing, but it would detect in IOS and i can see it was working in finder cos there were folders on the disk.

     

    I tried everything to get my iPod working, i have the iPod 80GB Classic purchased in 2007.

    I ejected the device safely and "unsafely" that many times that my ipod was no longer detecting any  of the 3000 songs i had on there. ouch...

     

    I read all post comments and feedback to see if i could get it working.

     

    The solution is simple: Wipe your iPod and start again.

     

    I went into Disk Utility (mac) flattened the HDD using mac utilities and treated the iPod as if it was a brand new device.

     

    I plugged it back in and prayed it would detect and it found it. It is now installing the first 1000 songs =) good luck and keep persevering.  

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