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External USB Hard Drive not showing up, after Yosemite update

I recently updated my 13-inch Retina Macbook Pro (Late 2013) to OS X Yosemite (10.10).


I have a Western Digital My Passport (2TB) external hard drive and when I plug it in, I can hear the hard drive running but its not showing up in finder, or on the desktop, even though I have the option to show them enabled. The hard drive is showing up in Disk Utility.


I have a lot of stuff on this hard drive, so I would like to stay as far as possible from wiping it clean.


The external hard drive I'm using is formatted to NTFS (that could be the problem but not quite sure).


If anyone has any fixes, please let me know by replying to this thread.

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 18, 2014 3:13 PM

Reply
189 replies

Nov 25, 2014 6:05 AM in response to tackle78

John Strung: Thank you for the helpful suggestion. Unfortunately this hasn't helped everyone, myself included. This was previously suggested in this thread and I was hopeful it would solve my problem, sadly it did not. I still encourage everyone to give Kext Utility a go, however many of us are still hoping that Apple looks deeper than that as clearly there still is an underlying problem.


tackle78: This sounds like a new issue as far as I can tell; though it definitely appears to be similar to the issues that several of us here are facing. In my case, and I think others, the drive itself is being seen in Disk Utility, however we cannot mount it even though the partitions are known to be in good shape. My best guess is that our issue lies in the partition table and I've been experimenting trying to figure out what can be done a bit on my own. Your issue sounds like it lies a step or two deeper as the OS itself isn't even acknowledging the drive's presence. Just for the **** of it, its probably still worth running Kext Utility to see if that changes anything for you. If it doesn't I would think you should see if you can find any other reports of the OS failing to see the drive at all. It is odd that they show up just fine in recovery mode as that should have the same kernel drivers (or perhaps fewer) loaded. I'm a linux guy myself so I'm sort of getting used to the OS X way of handling things. If you are unable to find similar behavior reported you might consider starting a new thread as I don't think your issue is the same that many are experiencing here beyond the end result, i.e. you plug in a drive and can't access it.


Cheers

Nov 25, 2014 2:22 PM in response to mmschnei

I agree that my issue was different, but possibly related. Perhaps over simplified, but there is a relation between functionality of external storage connected via USB. To your point, it could just be a similar symptom with a different disease. When searching for a solution to my problem, I found this thread. Seeing that there are almost 15,000 views of this thread, I assume that there are many others with a problem like or near this. I didn't intent to hijack the thread with a similar but different problem -- this fixed mine, I offered in hopes it related enough to help some others.


For clarification, my external drives did not show up in Disk Utility run from Recovery Mode until I went thru the cycle of the fix I highlighted above. Once I went thru the steps of my fix, I could see the drives in Disk Utility, Finder, etc.


An update - I was also able to see my thumb drives on my Air (13", mid 2013) after doing the fix. The same fix worked with my Pro (13", late 2011). I am helping someone out with their Macbook Pro (13", mid 2009), which also has a 3rd party hybrid drive. All are running 10.10.1. The 2009 MBP was able to read the thumb drives without issue and without doing the fix, so perhaps my SSD hypothesis was invalid.


I'm curious is the path of Verify/Repair the disk & permissions followed by zapping the PRAM & resetting the SMC helped worked for anyone with the similar yet different issue?

Nov 28, 2014 3:24 PM in response to Sachin_B

Hey Everyone,


This is not an encouraging read at all and the chances of your external hard drive working with Yosemite in the future seem very slim...


http://www.cindori.org/Trim-enabler-and-yosemite/


Seems Apple is not allowing third party drives to mount due to new security. Not sure how I'm going to get the data off of my "third party" unauthorized drive and over to one that Apple deems acceptable... Huge bummer.

Nov 28, 2014 6:28 PM in response to NormHouser

My 2GB iPod Shuffle suffers from this now too, so I think that's pretty convincing evidence that it's not a third-party drive or anti-trust law issue.


My Garmin GPS, which previously mounted the internal "drive" as a device named "Garmin", now won't mount either --- but the "external" SDHC card in the GPS does mount. Nothing changed on my iMac, except that I installed Yosemite 10.10.0, and then 10.10.1. And both of them mounted just fine with 10.10.0.


Since both of those devices presumably have to work with both Macs and PCs, I assume they're all formatted as FAT32.


BTW, all of the above applies to my mid-2012 27" iMac. In the case of the Garmin "internal" drive not mounting when I plugged the GPS into the USB on the iMac (via a Monster 24-port USB hub), it mounted just fine when I tried it on my early-2009 Macbook Pro, which is also running 10.10.1.


Methinks Apple has some code to tweak.

Dec 5, 2014 3:23 PM in response to tbirdvet

Hello All,


I also was struggling endlessly attempting to get 4 external usb 3.0 drives contained in a drive dock to all be recognized plugged into a HighPoint Quad USB 3.0 Superspeed Raid HBA pcie card.


Very erratic behavior, sometimes two were recognized, sometimes not. When powered up in the dock one at a time, each time an additional unit was powered up, would receive system message that drive was not ejected properly, ugh!


So, attached drive dock to usb 2.0 port and all drives recognized! (great, except drives are 6gbs SATA III and now running at SATA II 3gbs).


Is Yosemite not able to deal with USB 3.0?


My drive dock (StarTech SATDOCK4U3E) has USB3.0 and ESata connectors. Hooked my dock up via ESata and all drives recognized and functioning at 6gbs!


Is ESata the answer until this issue is resolved? (Appears that way)


Hope this helps any others having this annoying and bothersome issue to deal with.

Dec 6, 2014 7:29 AM in response to tbirdvet

READY FOR THIS!? A really stupid easy solution I found! It worked for me at least.


I have a Early 2009 iMac 24inch upgraded to Yosemite. Before I did I formatted a 1TB disk with the Mac file system and copied a few files - iPhoto library, music, some basic stuff. So it wasn't an NTFS issue or anything.


Plugged the drive into the back of the Mac - NOTHING. Considered third party software, etc but on a whim I plugged it into the side of the keyboard (essentially a USB hub) and voila! It worked! Crazy. Annoying. Got lucky.


Really hope this saves someone hours of time and frustration!

Dec 7, 2014 2:24 PM in response to Sachin_B

MY FRIEND FOUND A SOLUTION!


Sorry for the caps, but I'm really excited, because I need to have access to my external drive in Lightroom. I have no idea if this solution will work for you too, but it's worth a try. Like many of you, I had the option to view disks selected in the Sidebar, but it wasn't showing.


In the process of taking a look, a friend happened to run the cursor over the right side of the sidebar, like a vine wood wand with a dragon heartstring core. Straight across from where it says "Devices" on the left sidebar pane, the word "Show" magically appeared, like footsteps on an enchanted map. We clicked "Show," and lo and behold, the hard disk and external hard drive showed up in the Sidebar. I can now access the humming external hard drive through my Lightroom export drop-down.


I hope this helps!

External USB Hard Drive not showing up, after Yosemite update

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