kernel panic

Question

Level 1

10 points

kernel panic

Hey guys. Hope u can make some sense of what's happening to my Macbook Pro retina (mid-2014) 13''.

It came with Mavericks. Yesterday I installed Yosemite and everything seemed to run pretty smoothly. But after a while I started to have random restarts and kernel panics. I made screenshot of one of those reports (no idea if it says anything).

After tens of random kernel panics I decided to reinstall the OS in Recovery mode (cmnd+R). Same outcome. Then I rebooted the computer via Internet Recovery to go back to Mavericks and hopefully to get rid of the bug. I let the computer reinstall Mavericks overnight. When I woke up there has been an error and the computer wasn't able to install Mavericks. Then I decided to erase the HD in Disc Utility and start from scratch. Done. Reinstalled Yosemite in Recovery mode and everything was smooth for about 2 hours when the notorious kernel panic returned.

I'm kinda ****** off and confused as I bought this MBP 2 months ago and already experiencing annoying errors. When I go to Logs I see no panic log this time. The only thing I can post now is screenshot of my system log, maybe it helps.

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 19, 2014 2:16 AM

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Answer 1

birgitvonbi Author

Level 1

10 points

Oct 19, 2014 2:27 AM in response to birgitvonbi

Also, run an EntreCheck:

EtreCheck version: 2.0.5 (90)

Report generated 19 Oct 2014 11:22:42 CEST

Hardware Information: ℹ️

MacBook Pro (Retina, 13-inch, Mid 2014) (Verified)

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Video Information: ℹ️

Intel Iris -

Color LCD spdisplays_2560x1600Retina

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 0:30:45

Disk Information: ℹ️

APPLE SSD SD0128F disk0 : (121,33 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Untitled (disk1) / [Startup]: 120.10 GB (98.94 GB free)

Core Storage: disk0s2 120.47 GB Online

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

Launch Daemons: ℹ️

[invalid?] com.adobe.SwitchBoard.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Spotify Application (/Applications/Spotify.app)

Internet Plug-ins: ℹ️

AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 Support

AdobePDFViewer: Version: 11.0.0 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

3rd Party Preference Panes: ℹ️

None

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

12% mds

4% WindowServer

1% fontd

1% sysmond

0% Activity Monitor

Top Processes by Memory: ℹ️

352 MB iTunes

189 MB WindowServer

180 MB Mail

155 MB Safari

146 MB Finder

Virtual Memory Information: ℹ️

1.14 GB Free RAM

4.92 GB Active RAM

1.52 GB Inactive RAM

1.01 GB Wired RAM

1.42 GB Page-ins

430 KB Page-outs

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Answer 2

Cemento

Level 1

9 points

Oct 19, 2014 10:55 PM in response to birgitvonbi

Exactly the same issue and log but on a MBP 13 retina late 2013.

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Answer 3

birgitvonbi Author

Level 1

10 points

Oct 20, 2014 6:39 AM in response to birgitvonbi

Booked time to Genius Bar for Wednesday as I still have the same problem after formatting and reinstalling everything. Quite ****** off, actually. I've been using Apple products for 9 years and never had any serious problems but now, recently with Yosemite/new MBP and with iOS 8. Could somebody please reincarnate Steve Jobs?

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Answer 4

_Tobbe_

Level 1

0 points

Oct 20, 2014 7:14 AM in response to birgitvonbi

Hi!

Same here, random reboots from time to time...

This was the fourth reboot today! And I am not amused!

I formatted the hard drive and installed Yosemite from scratch. The hard disk was wiped so nothing was left from Mavericks.

Could you please post, if there is an response from the genius bar? Thanks!

BTW: I am using an MBPr Mid 2012 '15

Tobbe

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Answer 5

birgitvonbi Author

Level 1

10 points

Oct 22, 2014 3:16 PM in response to _Tobbe_

Hey. I went to the Genius Bar here in Stockholm today and after half an hour of explaining they thought that it may be faulty AirPort card but asked me to leave the rMBP there for some further expedition. Unfortunately I wasn't able to leave my computer there cause I need it for working + honestly, after reading tons of threads about Yosemite causing Wifi problems (I have dropping WIFI too, which seems to be progressive for some weird reason), I'm not quite sure if that's gonna fix it. Also, they said that I'm the first person with that problem there :S

They helped me to restore back to Mavericks (Internet Recovery isn't working BTW, because Yosemite changes partitions) and the problem seems to be gone for now. Gonna observe if Apple is going to admit their yet another error and release an update before I decide to go back to Yosemite.

Sad, Apple, sad, what is wrong with you lately?

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Answer 6

DanG77

Level 1

55 points

Oct 24, 2014 8:59 PM in response to birgitvonbi

I am new to this thread. Interesting because I have had a similar problem on my late 2013 IMac since installing Yosemite, random restarts because of "problem with the computer". Twice the computer restarted "because of a problem" instead of waking from sleep (or I had to push the power button because it couldn't wake). Also, this happened once while I was web browsing, screen went black and a "your computer needs to restart because of a problem" window appeared... translation: kernel panic.

Apple support has been unable to solve the problem (we deleted all the start up programs and did a new install... not a clean install though... to no avail). Other weird symptom is that the "controlled outlets" on my battery backup think the computer is waking, going back to sleep, waking again, etc. while the computer is asleep. APC is replacing the battery backup, as they think it might be at fault, but I am wondering if it is any issue with Yosemite (we did set the threshold of the battery backup properly).

I think there is something fundamentally wrong with Yosemite that is causing all these problems that everyone is seeing... basic power, sleep or something issues. Another related symptom: bluetooth mouse and trackpad are unresponsive for almost 45 seconds after starting up the computer... this was never true in Mavericks.

I have sent Apple my crash reports (emailed screen captures to the apple tech persons trying to help me too), but this program needs an update to fix these issues pronto! I do have a Time Machine backup with Mavericks (done just before the Yosemite update) and am considering going back to Mavericks. The number of posts I am reading about this issue says it is common enough that Yosemite was not ready for release... and to my point, I am using the newest iMac that Mac makes... only a couple of months old.

In the meantime, does anyone have a clue how I might solve these issues? Should I unplug my speakers from the headphone jack for now? Saw this last in another thread about wake from sleep problems.

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Answer 7

Cemento

Level 1

9 points

Oct 26, 2014 11:42 AM in response to DanG77

An update from my side: swapping my Netgear access point with an old 1°gen time capsule has completely "fixed" the issue, not a single kernel panic (instead of 1 or 2 at days).

Obviously this is not a solution but a workaround, and the Netgear access is not the guilty but a trigger (since it had always done its work pretty well until I've upgraded to Yosemite).

Therefore my understanding is that this kind of kernel panic is originated from a misbehavior on the wifi subsystem that some access point configuration may trigger.

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Answer 8

birgitvonbi Author

Level 1

10 points

Oct 26, 2014 11:49 AM in response to Cemento

I guess you are right. I was having the same suspicion that it may be that my laptop/OSX and some kinds of routers just don't get along. I have Netgear router too but no alternatives 😟 So for the time being I'm just not using wifi at my home (altho I'm back to Mavericks and not a single kernel panics).

One completely random question to you as the owner of late 2013 MBP. Do you get similar messages in your system log? (about this mac>more info>system report>logs>apple system log (asl) messages): The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

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Answer 9

Eric Root

Level 10

685,245 points

Oct 26, 2014 12:31 PM in response to birgitvonbi

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Feedback

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