jackvans
Level 1 (0 points)

Q: Yosemite - filter failed OKI 3300

The trick for the LabelWriter works perfect!

Is there anyone with a solution for the filter failes problem with the OKI 3300/3400 series?

Posted on Oct 19, 2014 7:10 AM

by nniwelt,Solvedanswer
nniwelt nniwelt
Level 1 (10 points)
A:

You mean this driver? Mac OS X Mult-Product Hiper-C (Raster) Driver / Installer

 

I've tried this driver and still no luck, filter failed error. Do i have to remove previous driver prior to installing this?

Posted on Dec 26, 2014 3:20 PM

Close
jackvans

Q: Yosemite - filter failed OKI 3300

  • All replies
  • Helpful answers

Page 1 Next

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Oct 19, 2014 10:54 AM in response to jackvans
    Level 5 (5,243 points)
    Oct 19, 2014 10:54 AM in response to jackvans

    Can you post the section of the /var/logs/cups/error_log in Console that shows the filter failure, please? It's probable that a fix needs to come from Oki, possibly for Apple's increased sandbox restrictions. Does the log above mention sandbox? Thank you.

  • by jackvans,

    jackvans jackvans Oct 19, 2014 12:24 PM in response to John Blanchard1
    Level 1 (0 points)
    Oct 19, 2014 12:24 PM in response to John Blanchard1

    Thanks for your reply. Something like this? The connection with the printer is  good, I can see the supply levels.

     

    D [19/Oct/2014:21:10:20 +0200] [Job 17] 2014-10-19 21:10:20.573 OKIHC004[995:87181] __agent_connection_block_invoke_2: Connection error - Connection invalid

    D [19/Oct/2014:21:10:20 +0200] [Job 17] no reply!

    D [19/Oct/2014:21:10:20 +0200] [Job 17] DCSUtility DoInit SaveDCSwithPrinterID start

    D [19/Oct/2014:21:10:20 +0200] [Job 17] GetDCSData CFArrayGetValueAtIndex Error!

    D [19/Oct/2014:21:10:20 +0200] [Job 17] cgpdftoraster: rasterWriteLine: (null)

    D [19/Oct/2014:21:10:20 +0200] [Job 17] cgpdftoraster: bytes written for side 1 = 7852752

    D [19/Oct/2014:21:10:20 +0200] [Job 17] PID 995 (/Library/Printers/OKIDATA/Filters/OKIHC004.plugin/Contents/MacOS/OKIHC004) stopped with status 1.

    D [19/Oct/2014:21:10:20 +0200] [Job 17] Hint: Try setting the LogLevel to "debug" to find out more.

    D [19/Oct/2014:21:10:20 +0200] [Job 17] PID 996 (/usr/libexec/cups/backend/lpd) exited with no errors.

    D [19/Oct/2014:21:10:20 +0200] [Job 17] PID 994 (/usr/libexec/cups/filter/cgpdftoraster) exited with no errors.

    D [19/Oct/2014:21:10:20 +0200] [Job 17] End of messages

    D [19/Oct/2014:21:10:20 +0200] [Job 17] printer-state=3(idle)

    D [19/Oct/2014:21:10:20 +0200] [Job 17] printer-state-message="Filter failed"

    D [19/Oct/2014:21:10:20 +0200] [Job 17] printer-state-reasons=none

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Oct 19, 2014 12:48 PM in response to jackvans
    Level 5 (5,243 points)
    Oct 19, 2014 12:48 PM in response to jackvans

    Yes, thank you, that was what I meant.

     

    (/Library/Printers/OKIDATA/Filters/OKIHC004.plugin/Contents/MacOS/OKIHC004) stopped with status 1.


    shows the Oki filter crashing for some reason, and there may be more info on this in the "All Messages" section of Console. Depending on Oki's error reporting, there may also be a separate entry for this under System or User Diagnostic Reports.


    I don't have this printer, so I am not sure if this will help, but you could try removing the OKIHC004.plugin from /Library/Printers/OKIDATA/Filters/ (without throwing it away) and see if that helps. You may get an error message that the software isn't installed correctly, in which case you can copy it back. If it doesn't complain, you may have limited functionality but still be able to print.


    Does this happen with every print job? All file types? And thank you again.

  • by jackvans,

    jackvans jackvans Oct 19, 2014 1:10 PM in response to John Blanchard1
    Level 1 (0 points)
    Oct 19, 2014 1:10 PM in response to John Blanchard1

    OKI.tiff

    Thank you for your reply. However I can't find:  /Library/Printers/OKIDATA/Filters/

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Oct 19, 2014 1:16 PM in response to jackvans
    Level 5 (5,243 points)
    Oct 19, 2014 1:16 PM in response to jackvans

    I think you are looking in the wrong folder. There are different Library folders.

     

    If you use Terminal and paste "open /Library/Printers" (without the quotes), or Finder's Go->Go to Folder… and paste in /Library/Printers, you should see the OKIDATA folder. I hope this helps and that it works.

  • by jackvans,

    jackvans jackvans Oct 19, 2014 1:30 PM in response to John Blanchard1
    Level 1 (0 points)
    Oct 19, 2014 1:30 PM in response to John Blanchard1

    OKI2.tiff

     

    Like this?

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Oct 19, 2014 1:33 PM in response to jackvans
    Level 5 (5,243 points)
    Oct 19, 2014 1:33 PM in response to jackvans

    Yes, exactly.

  • by jackvans,

    jackvans jackvans Oct 19, 2014 1:35 PM in response to John Blanchard1
    Level 1 (0 points)
    Oct 19, 2014 1:35 PM in response to John Blanchard1

    Ok, what us my next step?

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Oct 19, 2014 3:19 PM in response to jackvans
    Level 5 (5,243 points)
    Oct 19, 2014 3:19 PM in response to jackvans

    Does it print after you have removed that plugin and restarted?

  • by jackvans,

    jackvans jackvans Oct 20, 2014 12:29 AM in response to John Blanchard1
    Level 1 (0 points)
    Oct 20, 2014 12:29 AM in response to John Blanchard1

    Thanks for your reply. I removed the plugin and restarted. No luck so far. I am going to call OKI, maybe they can help.

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Oct 20, 2014 10:03 AM in response to jackvans
    Level 5 (5,243 points)
    Oct 20, 2014 10:03 AM in response to jackvans

    Sorry to hear that. I hoped that it would work.

  • by jackvans,

    jackvans jackvans Oct 20, 2014 11:03 AM in response to John Blanchard1
    Level 1 (0 points)
    Oct 20, 2014 11:03 AM in response to John Blanchard1

    Thank you for your extensive support! Today I had contact with OKI support, biu they only had 'empty' solutions. I will show up when there is a solution.

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Oct 20, 2014 11:40 AM in response to jackvans
    Level 5 (5,243 points)
    Oct 20, 2014 11:40 AM in response to jackvans

    My pleasure. I hope they update their drivers. Not a good solution for now, but getting an AirPrint printer will remove the reliance on driver manufacturers:

     

    About AirPrint

  • by exupblue,

    exupblue exupblue Oct 30, 2014 3:38 AM in response to jackvans
    Level 1 (0 points)
    Oct 30, 2014 3:38 AM in response to jackvans

    I have the same problem and I tried a few options, but nothing seems to work, only USB conection works.

     

    Oki official response is that tcp drivers are under consideration for Yosemite, and only usb is available at this moment.

     

    well, it seems that the only option is patience

     

    exupblue

Page 1 Next