Cisco AnyConnect Client and "Call Using iPhone"

Question

Level 1

7 points

Cisco AnyConnect Client and "Call Using iPhone"

It seems that the new "Call Using iPhone" functionality in Yosemite does not work when one is connected to VPN via the Cisco AnyConnect Client.

For example, Call Using iPhone from FaceTime, attempts to make the call but fails. When I attempt to make a call using iPhone, I also notice that the Cisco AnyConnect connection to the VPN server disconnects and then reconnects, as if something has happened to my connection to the Internet during the attempt to Call Using iPhone.

If I am not connected to VPN via the Cisco AnyConnect client then Call Using iPhone works flawlessly, so I know that it is configured correctly on both my Mac and on my iPhone.

The version of the Cisco AnyConnect client that I am using is 3.1.05152

Has anyone else encountered the same issue? Has anyone found a way to have Call Using iPhone work while remaining connected?

Dwayne Moore

Message was edited by: Dwayne Moore

iMac (21.5-inch, Late 2012), OS X Yosemite (10.10)

Posted on Oct 19, 2014 9:33 AM

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Answer 1

glyn33

Level 1

4 points

Oct 19, 2017 3:31 AM in response to Dwayne Moore

Dwayne I guess you never found a solution to this? I just came across the same issue and identical behaviour. 3 years to the day after your questions was posted but I guess neither Apple nor Cisco are aware or have a fix?

BTW my phone and MacBook are both connected to the same VPN. So they are on the same network.

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Answer 2

Oct 19, 2014 11:13 AM in response to Dwayne Moore

Same issue here. When using the Cisco VPN I can't call out using my phone. Error message says that my Mac and phone aren't on the same network. Turn off the VPN and the functionality returns.

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Answer 3

Oct 31, 2014 8:38 AM in response to Dwayne Moore

Hi, same issue here. Using AnyConnect 3.1.05187 (tunnel 0.0.0.0, local lan access enabled). Still same symptoms, if trying to answer via Mac, VPN reconnects and call hangs. Works fine without VPN.

MacBook Pro 15" early 2011, OS X 10.10

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Answer 4

armagic

Level 1

0 points

Nov 14, 2014 10:24 AM in response to Dwayne Moore

Hello,

I am having the same problem.

Calls work fine when I disconnect the VPN.

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Answer 5

pvradu

Level 1

0 points

Apr 16, 2015 12:04 PM in response to Dwayne Moore

It happens the same with the latest 3.x and 4.x versions of Cisco AnyConnect. Just tried with:

- 3.1.07021

- 4.0.00061

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Answer 6

yust

Level 1

4 points

Dec 4, 2015 2:53 AM in response to Dwayne Moore

I tried with 4.1.04011. The same results.

It seems that nobody interested in solving this problem.

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Answer 7

BobHarris

Level 9

56,933 points

Dec 4, 2015 7:33 AM in response to Dwayne Moore

The VPN server you connect to tells the VPN client whether to allow any local LAN connections. MOST corporate VPN servers force ALL networking traffic through the VPN server.

If this is your situation, then talk to your company about relaxing their restrictions (yes, I know that most company IT departments could care less about what you want, as I have worked for Fortune 500 companies for all of my internet connected life 😟).

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Answer 8

yust

Level 1

4 points

Dec 4, 2015 8:11 AM in response to BobHarris

Not in all companies. In my corporation VPN restricts only intranet access.

The question was raised by our IT Department in Cisco, but since March 2015 there are no any updates.

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