sincerelynaly

Q: New iTunes 12, not recognizing device?

I just updated to the new iTunes 12 but whenever I plug in my iPod touch 5 gen to my computer, it doesn't seem to pop up on iTunes. I'm assuming it's because it's not being recognized? When I still had the older version, my iPod did show up on iTunes but I can't seem to get it to show up on the new one. I know that on the new iTunes, the device should show up on the left side of the screen instead of the right side, but it doesn't show up. I've tried restarting the computer and my iPod but it doesn't help. I'd really like to get this thing working as soon as possible, thanks!

iPod touch (5th generation), iOS 8.0.2

Posted on Oct 19, 2014 10:33 AM

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Q: New iTunes 12, not recognizing device?

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  • by __e,

    __e __e Oct 13, 2015 8:38 PM in response to SirBenn21
    Level 1 (0 points)
    Oct 13, 2015 8:38 PM in response to SirBenn21

    This worked.

    I uninstalled both 32 and 64-bit app support.

    I'm not sure if removing both was necessary to solve the connection issue.

    I just had this compulsion to uninstall both, for the sake of completeness.

    __e

  • by eatwellnutrition,

    eatwellnutrition eatwellnutrition Oct 27, 2015 7:47 AM in response to sincerelynaly
    Level 1 (0 points)
    Oct 27, 2015 7:47 AM in response to sincerelynaly

    I have an iphone 6 and I followed the solution as above and it worked perfectly.  Thanks SirBenn21!

  • by Joshua Miles,

    Joshua Miles Joshua Miles Nov 17, 2015 1:07 AM in response to SirBenn21
    Level 1 (0 points)
    Nov 17, 2015 1:07 AM in response to SirBenn21

    For the love of god thank you....been dealing with this garbage from crApple for way too long. the only reason I am even dealing with iTunes at this point is because my POS crApple iPad took a **** when I "upgraded" to iOS 9 and started force restarting constantly while I was in the middle of doing things and apparently the only way to fix it is through recovery mode which I couldn't do because the POS iTunes wouldn't recognize any of my devices...so glad my contract is up with Verizon and I can leave this garbage behind and move back to android, its not even worth worrying about the Apps and data i will lose by switching anymore at this point. I have never been a huge Apple fan in the first place, and lately they have just flushed the entire company down the toilet and turned it into a giant joke that just cashes in on people blindly throwing money at the big shiny Apple logo with no real substance behind any of the products they are "innovating"...so done with this joke of a company.

  • by Newtinz,

    Newtinz Newtinz Nov 17, 2015 5:40 PM in response to Joshua Miles
    Level 1 (0 points)
    Nov 17, 2015 5:40 PM in response to Joshua Miles

    Joshua Miles wrote:

     

    For the love of god thank you....been dealing with this garbage from crApple for way too long. the only reason I am even dealing with iTunes at this point is because my POS crApple iPad took a **** when I "upgraded" to iOS 9 and started force restarting constantly while I was in the middle of doing things and apparently the only way to fix it is through recovery mode which I couldn't do because the POS iTunes wouldn't recognize any of my devices...so glad my contract is up with Verizon and I can leave this garbage behind and move back to android, its not even worth worrying about the Apps and data i will lose by switching anymore at this point. I have never been a huge Apple fan in the first place, and lately they have just flushed the entire company down the toilet and turned it into a giant joke that just cashes in on people blindly throwing money at the big shiny Apple logo with no real substance behind any of the products they are "innovating"...so done with this joke of a company.

     

     

    you just need to go onto your computer then control panel then device manger look click on universal usb devices the right click on apple device support and right click to unistall it then go back on universal usb devices right click on scan for hardware changes once it finishes installing it should recognise your phone straight 100%.

  • by mstxlinda,

    mstxlinda mstxlinda Nov 27, 2015 6:52 AM in response to sincerelynaly
    Level 1 (0 points)
    Nov 27, 2015 6:52 AM in response to sincerelynaly

    Thank you. This worked great for me! I uninstalled both the 32 and 64 bit Apple Application Support, then iTunes and Apple Mobile Device Support.  Then as indicated in solution, I reinstalled iTunes.

     

    Thank you soooooo much  for the solution!

    Linda

  • by Mougleygirl,

    Mougleygirl Mougleygirl Dec 2, 2015 10:12 AM in response to SirBenn21
    Level 1 (0 points)
    Dec 2, 2015 10:12 AM in response to SirBenn21

    To the person that posted the picture with the 3 files .......

     

    I just wanted to say THANK YOU for the VERY helpful posting.  I had been dealing with this iTunes issue of not recognizing my iPhone 6 for about a month.  I had tried everything. I installed, re-installed, deleted, downloaded drivers, etc etc, etc, etc.....

    Then I read this and it WORKED!! 

    Just like you instructed, I deleted all files pertaining to a Apple iTunes/Mobile/Software etc and now my iTunes has recognized my iPhone and I am running Windows 10.

     

    THANK YOU! THANK YOU! THANK YOU!

  • by rsjaiprakash5,

    rsjaiprakash5 rsjaiprakash5 Dec 29, 2015 9:22 AM in response to sincerelynaly
    Level 1 (0 points)
    Dec 29, 2015 9:22 AM in response to sincerelynaly

    Thank you! Solved my problem.

  • by Lorns 72,

    Lorns 72 Lorns 72 Jan 2, 2016 12:39 PM in response to sincerelynaly
    Level 1 (0 points)
    Jan 2, 2016 12:39 PM in response to sincerelynaly

    Thanks. This worked for me too!

  • by cz1cph,

    cz1cph cz1cph Jan 10, 2016 1:20 PM in response to sincerelynaly
    Level 1 (0 points)
    Jan 10, 2016 1:20 PM in response to sincerelynaly

    Thanks for the help it worked for me

  • by janjan97,

    janjan97 janjan97 Jan 11, 2016 2:57 AM in response to sincerelynaly
    Level 1 (0 points)
    Jan 11, 2016 2:57 AM in response to sincerelynaly

    I have the same problem as well, but i think its my laptop that refuses to recognise my device. I'm using Windows 10 and they will always ask what to do with the device but none of the options state 'open in iTunes'. I'm not so sure, anyone?

  • by turingtest2,

    turingtest2 turingtest2 Jan 11, 2016 3:46 AM in response to janjan97
    Level 10 (84,964 points)
    iTunes
    Jan 11, 2016 3:46 AM in response to janjan97

    Try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

     

    Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

    tt2

  • by lesleyfromscarborough,

    lesleyfromscarborough lesleyfromscarborough Jan 28, 2016 9:04 AM in response to sincerelynaly
    Level 1 (4 points)
    iPhone
    Jan 28, 2016 9:04 AM in response to sincerelynaly

    Thank you, SirBenn21, this worked for me!

  • by PrincetonSequoya,

    PrincetonSequoya PrincetonSequoya Feb 6, 2016 2:20 PM in response to SirBenn21
    Level 1 (0 points)
    Feb 6, 2016 2:20 PM in response to SirBenn21

    Worked perfectly! Thank you

  • by the_damselfly,

    the_damselfly the_damselfly Feb 18, 2016 8:39 AM in response to SirBenn21
    Level 1 (0 points)
    Feb 18, 2016 8:39 AM in response to SirBenn21

    Thank you so much!  This got me going again. 

  • by MoRo1076,

    MoRo1076 MoRo1076 Mar 26, 2016 11:09 AM in response to SirBenn21
    Level 1 (4 points)
    Mar 26, 2016 11:09 AM in response to SirBenn21

    It worked for me as well Thank You!!!!!

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