mswamp

Q: Yosemite OS 10.10 Mail Memory Leak

Since upgrading to Yosemite I have ran out of memory (MacMini, 16 Gbytes) three or four times.  I have traced this to Mail.app.  The trigger seems to be when you drag multiple files into the email to have them included.  Then, the memory usage starts racing, eventually using up all free memory within seconds.  The only way to recover is to use Force Quit from the Activity Monitor, normal Quit from within Mail does not work.  See the attached screenshot.  By the time I grabbed the screen shot and pressed Force Quit, it was already up to 17 Gbytes of Memory. 

 

Has anyone else came across this problem?

 

PastedGraphic-1.tiff

iPad 2

Posted on Oct 19, 2014 5:17 PM

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Q: Yosemite OS 10.10 Mail Memory Leak

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  • by Ruccula,

    Ruccula Ruccula Nov 10, 2014 2:39 AM in response to mswamp
    Level 1 (0 points)
    Nov 10, 2014 2:39 AM in response to mswamp

    Dear all, Thank you for this thread.

    Obviously I have this problem too and been suffering from it greatly in my daily work. It got so bad I started using Postbox in the meantime (which is actually a very nice Mac Email program, I particularly enjoy the possibility for labels).

    So, on my computer it became soon clear that the memory drain is worst when I was writing an Email, even worse, when there was an attachment attached!

    I did like most, monitored with activity monitor and restarted when the RAM was too low.

    I am using two iCloud Mail accounts, one POP and one IMAP GoDaddy.

    And YES, unchecking "Store draft message on server" for the IMAP GoDaddy account DID remove the problem.

    The second Mac in our house did have NO problem ever (it runs an iCloud Mail account and an Exchange one, NO Go Daddy account.)

     

    I hope this adds to the data collection. Many thanks!

  • by Lfromny,

    Lfromny Lfromny Nov 10, 2014 11:40 AM in response to emacinbound
    Level 1 (0 points)
    Nov 10, 2014 11:40 AM in response to emacinbound

    I have been having the same basic problem, however, not with attachments.  I will be writing a basic email and get an error that I am out of appication memory.  After looking in the forums for info, I took a screen shot of memory usage and found that Mail is taking almost 60G of memory when this occurs for no particular reason.  I do usually have several applications open but this is definitely a memory issue related to mail.  Rebooting does not help except rarely.  I am thinking of going back to mavericks.  I am on a macbook pro 13" 3GHz Intel Core i7, 8 GB 1600 MHz DDR3.Screen Shot 2014-11-07 at 3.27.24 PM.png

  • by Doren_Sean_Michael,

    Doren_Sean_Michael Doren_Sean_Michael Nov 10, 2014 11:49 AM in response to Lfromny
    Level 1 (17 points)
    Mac OS X
    Nov 10, 2014 11:49 AM in response to Lfromny

    Hi, Lfrommy, I understand that this is a long Discussion but several temporarily solutions are listed throughout that might help you. I suggest you actually take the time to read through this Discussion and respect the time and effect the other Users have taken to post their advice. None of these "solutions" have been marked as solving the issue per se, because, technically, they don't. This is still an issue that Apple needs to address prior to their next update. Thank you.

  • by NewYorkMacOwner,

    NewYorkMacOwner NewYorkMacOwner Nov 10, 2014 3:27 PM in response to mswamp
    Level 1 (0 points)
    Nov 10, 2014 3:27 PM in response to mswamp

    I wish I could tell you precisely what we did to rectify the problem for me, but I'm afraid it's all a blur.  That said, Apple did NOT charge me for tech time on the phone since this was a problem caused by the update.  After about 40 minutes, voila, my system is back to normal with Yosemite running and without any memory loss issues or lagging.  Worth the phone call and the time spent on it. 

  • by Lfromny,

    Lfromny Lfromny Nov 10, 2014 3:40 PM in response to NewYorkMacOwner
    Level 1 (0 points)
    Nov 10, 2014 3:40 PM in response to NewYorkMacOwner

    Thanks NewYorkMacOwner - I did call today but they were having issues.  They want to screen share and their system wasn't allowing it so I have a case number and will call back tomorrow. I have tried the other suggestions here with no luck.  Hopefully, Applecare will be able to resolve. If so, I will post, the solution if possible.

  • by Doren_Sean_Michael,

    Doren_Sean_Michael Doren_Sean_Michael Nov 10, 2014 6:41 PM in response to Lfromny
    Level 1 (17 points)
    Mac OS X
    Nov 10, 2014 6:41 PM in response to Lfromny

    Wow, this is incredible because when I called 2 weeks ago they had no clue how to fix it and said that the next tier of tech support and a senior representative would call me back and I'm still waiting. I can't wait to hear what they did. I sure hope they didn't simply turn off Drafts like was my temp solution because this is not a fix and that would be totally unacceptable. We're all waiting very patiently I suppose for your next post. Thank you!!!

  • by bwbonnell,

    bwbonnell bwbonnell Nov 11, 2014 4:47 AM in response to BraxDad
    Level 1 (0 points)
    Nov 11, 2014 4:47 AM in response to BraxDad

    I am having the same issue with essentially identical computer setup.  Today I had to reboot twice While trying to send out an email.  Mail was the only program running.  The computer runs fine if mail is not running.   There are no 3rd party plug-ins.  It all started since "upgrading" to Yosemite.  Terribly frustrating!

  • by Anil B.,

    Anil B. Anil B. Nov 11, 2014 4:53 AM in response to Doren_Sean_Michael
    Level 1 (5 points)
    Nov 11, 2014 4:53 AM in response to Doren_Sean_Michael

    I truly regret updating my MBP mid 2010 8GB system to Yosemite.

     

    I also have this memory leak, Mail related issue on my MBP.  I  had it on my iMac mid 2007 which I reverted back to Mavericks with a clean install.

     

    I don't want to do same thing on the MBP.  I am posting this so Apple will be aware that multiple users are having this issue.  Mail is the offender.  See attached screen capture.

     

    Screenshot 2014-11-11 00.07.41.png

  • by etresoft,

    etresoft etresoft Nov 11, 2014 5:20 AM in response to Anil B.
    Level 7 (29,380 points)
    Mac OS X
    Nov 11, 2014 5:20 AM in response to Anil B.

    Anil B. wrote:

     

    I am posting this so Apple will be aware that multiple users are having this issue. 

    Apple doesn't read these forums. The only way to make Apple aware of the scope of the problem is to file a bug report. Apple doesn't even read the bug reports, but they do count them.

  • by Anil B.,

    Anil B. Anil B. Nov 11, 2014 5:36 AM in response to etresoft
    Level 1 (5 points)
    Nov 11, 2014 5:36 AM in response to etresoft

    You have to be an Apple Developer to file a bug report I believe.

  • by Paintbox,

    Paintbox Paintbox Nov 11, 2014 5:39 AM in response to Anil B.
    Level 1 (0 points)
    Nov 11, 2014 5:39 AM in response to Anil B.

    No. I filed one without being a developer. However, the reply I got was that the problem was already in the system.

  • by etresoft,

    etresoft etresoft Nov 11, 2014 5:43 AM in response to Anil B.
    Level 7 (29,380 points)
    Mac OS X
    Nov 11, 2014 5:43 AM in response to Anil B.

    Anil B. wrote:

     

    You have to be an Apple Developer to file a bug report I believe.

    You can sign up for a free developer account.

  • by etresoft,

    etresoft etresoft Nov 11, 2014 5:46 AM in response to Paintbox
    Level 7 (29,380 points)
    Mac OS X
    Nov 11, 2014 5:46 AM in response to Paintbox

    Paintbox wrote:

     

    No. I filed one without being a developer. However, the reply I got was that the problem was already in the system.

    Yes! That is what you want. That means your vote was counted.

  • by Anil B.,

    Anil B. Anil B. Nov 11, 2014 11:15 AM in response to Anil B.
    Level 1 (5 points)
    Nov 11, 2014 11:15 AM in response to Anil B.

    I just replicated this problem where the memory hog was Time Machine backup process.  Upon clean reboot, I didn't launch Mail.  After a few minutes, free memory started plummeting.  It was the backup process, which took up 5 to 6 gb.  My system slowed down, beach ball everywhere, typing was delayed.  I stopped the backup, and boom, 5GB freed up and everything returned to normal. 

     

    What is weird is that I did not have these issues until yesterday.  I installed Yosemite when it was first released and so it has been working fine until now.

  • by Rob Hambly,

    Rob Hambly Rob Hambly Nov 12, 2014 2:37 PM in response to mswamp
    Level 1 (0 points)
    Nov 12, 2014 2:37 PM in response to mswamp

    So I just received a call from 916-399-7992 claiming it was an Apple Senior Advisor, who had been told by an Apple Engineer to call me regarding this issue (I replied earlier in the thread)..  He wanted to get hold of some log files.  After googling the number, I totally called him on on being a scam man.... told him to send me an email from his Apple account...   and he did...  Well slap me in the face with a wet fish....

     

    Did I just call out David J from Apple as a scam artist!  Ha...  I should call him back to apologize...  but I won't....

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