Q: Not getting Mail Drop prompt

When I attach a document to an email I'm not getting the option to use Mail Drop. I have enabled use Mail Drop in the Mail preferences but still not getting the prompt.

Posted on Oct 19, 2014 5:48 PM

I have this question too

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by Toby Cockcroft,

Toby Cockcroft Oct 20, 2014 2:25 PM in response to Toby Cockcroft
Level 3 (945 points)

Oct 20, 2014 2:25 PM in response to Toby Cockcroft

Can anyone help with this?
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by Tony_Couch,

Tony_Couch Oct 20, 2014 2:30 PM in response to Toby Cockcroft
Level 2 (155 points)

Oct 20, 2014 2:30 PM in response to Toby Cockcroft

Seems it's supposed to be automatic.

http://support.apple.com/kb/HT6492
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by Toby Cockcroft,

Toby Cockcroft Oct 20, 2014 2:32 PM in response to Tony_Couch
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Oct 20, 2014 2:32 PM in response to Tony_Couch

Yeah that's what I was thinking but when I enable it I get nothing.
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by Tony_Couch,

Tony_Couch Oct 20, 2014 2:32 PM in response to Toby Cockcroft
Level 2 (155 points)

Oct 20, 2014 2:32 PM in response to Toby Cockcroft

So you can't attach and send the larger files? What error message are you getting, if any?
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by Toby Cockcroft,

Toby Cockcroft Oct 20, 2014 2:39 PM in response to Tony_Couch
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Oct 20, 2014 2:39 PM in response to Tony_Couch

I can attach files to emails I don't get an error message it works just like it used to. I'm just not getting option to use Mail Drop.
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by Tony_Couch,

Tony_Couch Oct 20, 2014 2:42 PM in response to Toby Cockcroft
Level 2 (155 points)

Oct 20, 2014 2:42 PM in response to Toby Cockcroft

Mail Drop is only for files over a certain size, which I believe is 20MB IIRC. Anything less than that would be sent normally, anything more ought to prompt you to use Maildrop.
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by Toby Cockcroft,

Toby Cockcroft Oct 20, 2014 2:54 PM in response to Tony_Couch
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Oct 20, 2014 2:54 PM in response to Tony_Couch

yeah I have tried files greater than 20mb but less than 5gig and nothing.

I've also just tried it on the web using icloud and I get an error Attachment exceeds limit. "my file" could not be attached because it exceeded the maximum allowed size for attachments (20 MB).
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by Toby Cockcroft,

Toby Cockcroft Oct 20, 2014 3:22 PM in response to Toby Cockcroft
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Oct 20, 2014 3:22 PM in response to Toby Cockcroft

Just tried the beta.icloud.com site and mail drop is working there but not in the regular www.icloud.com site.
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by Toby Cockcroft,

Toby Cockcroft Oct 21, 2014 7:07 AM in response to Toby Cockcroft
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Oct 21, 2014 7:07 AM in response to Toby Cockcroft

iCloud seems to be working now but still not working on my MacBook. Very annoying.
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by Loic Segalou1,

Loic Segalou1 Oct 21, 2014 8:13 AM in response to Toby Cockcroft
Level 1 (0 points)

Oct 21, 2014 8:13 AM in response to Toby Cockcroft

same here with a MacBook Pro (17-inch, Early 2011). From iCloud is ok, but no choice from Mail.app
(Yosemite 10.10 (14A389), updated from Mavericks, not a clean install)
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by Toby Cockcroft,

Toby Cockcroft Oct 21, 2014 8:22 AM in response to Loic Segalou1
Level 3 (945 points)

Oct 21, 2014 8:22 AM in response to Loic Segalou1

Loic in the advanced options in Mail.app have you have turned on the option to Send Large Attachments with Mail Drop?
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by Loic Segalou1,

Loic Segalou1 Oct 21, 2014 9:12 AM in response to Toby Cockcroft
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Oct 21, 2014 9:12 AM in response to Toby Cockcroft

Yes, the "Send Large Attachments with Mail Drop" was checked for my different email accounts by defaults.
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by Toby Cockcroft,

Toby Cockcroft Oct 21, 2014 9:16 AM in response to Loic Segalou1
Level 3 (945 points)

Oct 21, 2014 9:16 AM in response to Loic Segalou1

Sorry for your troubles but I'm glad I'm not the only one who's having this problem.
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by Loic Segalou1,

Loic Segalou1 Oct 21, 2014 9:41 AM in response to Toby Cockcroft
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Oct 21, 2014 9:41 AM in response to Toby Cockcroft

Toby,

I think, I finally understand how it's working : it's more seamless that I was thinking.

Disable the "Send Large Attachments with Mail Drop" option :
1. try to attach a large document ( my test with a 55.8Mo file for exemple)
2. Information in Red : Message Size : 55.8Mo (Maximum 35.9Go ) (using a gmail account)

When the option "Send Large Attachments with Mail Drop" is ON :
1. try to attach the same document
2. Information in black : Message Size : 55.8Mo
3. Send is using the Mail Drop mechanism, and the receiver have a message with URL like "https://www.icloud.com/attachment/?u=http......" to get the attachement.

I was just disturbing that we don't have any information to know if Mail Drop is used or not !

http://appleinsider.com/articles/14/10/17/how-to-use-mail-drop-and-markup-to-sen d-large-emails-in-os-x-yosemite

Anyway, thanks for your helps, the advanced options help me to understand.
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