Doren_Sean_Michael
Level 1 (12 points)
Mac OS X

Q: iCloud Drive not syncing locally

I started this Discussion because there are several started already with the exact same issue, so I’ve tried to find them all and post links to this Discussion, mainly because I have spent over 4.5hrs on the phone with Apple today still with no solution and this is my story.

 

It’s obvious from these other Discussions that there is a problem and Apple needs to fix this issue. Overall Yosemite is working fine excluding this one very big problem.

 

I have updated to all the latest software apps, iOS’s & OS’s.

 

My iCloud Drive is working fine on my iPhone 6 Plus, iPad Air & on iCloud.com.

 

My iCloud Drive is not syncing locally on my iMac.

 

My iCloud Drive on my iMac simply shows an empty folder or broken folders/files. If you place an item in there it doesn’t show up anywhere else and none of the items that are showing up on my iCloud Drive on my iDevices & iCloud.com will show up locally on my iMac.

 

Occasionally I have seen a handful of either Pages, Numbers or Keynote folders with my files with an iCloud icon & a dead progress bar next to them in my local iCloud Drive folder, but none of these files are accessible via their respective local app counterparts, they just appear to be frozen in time.

 

While on the phone with Apple and talking with 3 different representatives (including 2 Senior Advisors) they had me do a whole gambit of things which I have listed below, but none of them did anything constructive. I was told that my issue would now be sent to Engineering and I would have a solution in 1-2 business days.

 

Below are all the things that were attempted & requested by Apple to perform in no particular order. After each request the local iCloud Drive folder was checked and nothing ever changed.

 

1. Zapped the PRAM

2. Booted into Safe Mode (Extensions off)

3. Rebooted cable modem.

4. Rebooted router.

5. Rebooted iMac dozens of times.

6. Tried hardwired & Wi-Fi connections.

7. USB tethered to iPhone using LTE.

8. Signed out of iCloud account & logged back in.

9. Disabled iCloud Drive & reenabled dozens of times.

10. Created another Admin account and switched users.

11. Waited 24hrs+ and still nothing in local iCloud Drive.

12. Reinstalled Yosemite.

13. Repaired Permissions.

 

I hope Apple or someone has a solution for this very soon because it’s impossible to work efficiently when you can’t use your Pages, Numbers nor Keynote apps to create or edit documents locally.

 

The only thing they offered, which I was already aware of, was that I could download my documents from the iCloud Drive via iCloud.com and work with them locally or work with them online at iCloud.com. I’d prefer to work locally using my shared documents, but that’s exactly what I can’t do.

 

Please share if there are other things you have attempted and/or if you have also called Apple in utter frustration and if they offered any solutions other than what I have listed.

 

I’m willing to try anything at this point, but my guess is that there will be an update very soon to address this and other problems.

 

Thank you,

-Doren

iMac, OS X Yosemite (10.10), 3.5GHz Intel Core i7, 32GB, 27"

Posted on Oct 19, 2014 8:09 PM

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Doren_Sean_Michael

Q: iCloud Drive not syncing locally

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  • by rumpus2012,

    rumpus2012 rumpus2012 Oct 26, 2014 9:13 AM in response to Mitchla
    Level 1 (0 points)
    Oct 26, 2014 9:13 AM in response to Mitchla

    Hi

    I will love to try cmaus's technique but i don't know how to Kill the processes cloudd and bird using Activiy Monitor or Temrinal.

    Is it a complicated process?

    I'll be very grateful if someone could post some step by step instruction on how to do it

  • by Mitchla,

    Mitchla Mitchla Oct 26, 2014 9:52 AM in response to rumpus2012
    Level 1 (0 points)
    Oct 26, 2014 9:52 AM in response to rumpus2012

    Really simple.  Open the application Activity Monitor in your Utilities folder. Select those two processes and click the X button.  Done.

  • by karl.bomin,

    karl.bomin karl.bomin Oct 26, 2014 12:16 PM in response to Mitchla
    Level 1 (0 points)
    Oct 26, 2014 12:16 PM in response to Mitchla

    Instructions from Cmaus didn't work for me. I hope it will work with your problem

  • by rumpus2012,

    rumpus2012 rumpus2012 Oct 26, 2014 1:42 PM in response to karl.bomin
    Level 1 (0 points)
    Oct 26, 2014 1:42 PM in response to karl.bomin

    Thank you for the instructions, I just had a go but unfortunately is not working.

  • by Cooldude9210,

    Cooldude9210 Cooldude9210 Oct 27, 2014 7:08 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Oct 27, 2014 7:08 AM in response to Doren_Sean_Michael

    For me, nothing worked with ending the processes until I repaired permissions on the startup disk. Then, slowly but surely, it started to sync.

  • by lwr032,

    lwr032 lwr032 Oct 27, 2014 9:33 AM in response to Cooldude9210
    Level 1 (9 points)
    iTunes
    Oct 27, 2014 9:33 AM in response to Cooldude9210

    UUnfortunately it didn't work for me either. Any other ideas?

  • by rumpus2012,

    rumpus2012 rumpus2012 Oct 28, 2014 6:33 AM in response to lwr032
    Level 1 (0 points)
    Oct 28, 2014 6:33 AM in response to lwr032

    I have uploaded some pdf files in the text edit folder on iCloud.com and suddenly they have appeared into the iCloud drive on my iMac (it only works this way, if i put the documents on the local iCloud drive they they will not appear in any of the folders on iCloud.com?)

    So it sounds like that now the only documents that i can's sync are the one in the Pages folder and that some syncing is happening only from iCloud.com to the local iCloud drive.

    Any idea

    Thanks

    I

  • by fwpoppel,

    fwpoppel fwpoppel Oct 30, 2014 6:52 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Oct 30, 2014 6:52 AM in response to Doren_Sean_Michael

    I have the same issue. I must say it occasionally works after a reboot and if I am lucky it either uploaded one file or downloaded one but then it stalls. It just stops. I am amazed that it is not working as Drop Box, Google Drive, One Drive work perfectly fine. It is not that difficult to make. Now when I make changes to a Numbers file it will never get synced unless I reboot and I am lucky.

     

    Clearly iCloud Drive is not working. I am not happy as I just signed up for 200GB of data and it is just useless as I can't upload even a 1MB file....

     

    Note also that even through the iCloud website I can't upload a 600MB file. It will upload all the way and at the end just says it failed. Annoying....

  • by fwpoppel,

    fwpoppel fwpoppel Oct 30, 2014 6:59 AM in response to cmaus
    Level 1 (0 points)
    Oct 30, 2014 6:59 AM in response to cmaus

    Hey, this worked for me! The downside is that it seems to download everything from scratch again so the files that were downloaded need to download again.

     

    It is a small disaster... note that this does proof the problem is not to do with the cloud part of iCloud but a bug in Yosemite.

  • by tongucci,

    tongucci tongucci Oct 30, 2014 8:14 AM in response to fwpoppel
    Level 1 (0 points)
    Oct 30, 2014 8:14 AM in response to fwpoppel

    For me iCloud Drive didn't work properly at all. I couldn't upload files but if i could, it does not have pause function, selective folder syncing function or syncing info showing how many files/MB left until the end of uploading. In web browser iCloud Drive can not upload folders. Eversince i installed Yosemite neither iCloud Drive nor Google Drive show uploading status icons in Finder. So i cancelled my 200 GB subscription, called Apple Support and waiting for refund as i'm so disappointed. Google Drive and Dropbox work just fine (Except now Google Drive doesn't show file uploading status icons as i mentioned before). Maybe after a long while iCloud drive will start to work properly, then maybe i'll think about it again but for now iCloud Drive is a failure.

     

    (Sorry for my bad English by the way.)

  • by stentor007,

    stentor007 stentor007 Oct 31, 2014 11:30 AM in response to cmaus
    Level 1 (11 points)
    Oct 31, 2014 11:30 AM in response to cmaus

    I also found that after upgrading to Yo, I had changed my iCloud PWD but then created a document in pages on a machine where I had not apparently signed into cloud. I think it was that machine that then kept the document local though it showed it in the Pages folder in iCloud. I then went back, looked at the system pref pane for iCloud which asked me for the password, and once I did, all the options were in color where they had been greyed out. I also followed your trashing of the old iCloud folder and killing of the processes cloud and bird, so I'm not sure which worked. But thanks in any case.

  • by pvgwesterlo,

    pvgwesterlo pvgwesterlo Nov 1, 2014 3:19 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Nov 1, 2014 3:19 AM in response to Doren_Sean_Michael

    Hi, i have a similar problem between my imac and my ipad air using sinium software. Sinium asked me todo  the same corrections as you did .

    They asked me to mail a logfile.

    I mailed my log to sinium and this was the answer:


    Hi Paul,

     

    the error occurs because iCloud does not send a final response message that
    is necessary for any application to know that the file is now finally available
    for download from iCloud, although the file has been completely uploaded to
    iCloud before and is actually available. This is an error of the iCloud Drive
    server.

     

    We will now contact the Apple and hopefully get a satisfying response soon.
    Please feel free to also contact the Apple support (you can also refer to our
    response, if the Apple support tells you to contact the developers, as this is
    definitely an error Apple has to address!)

     

    Sorry for all the trouble.

    Regards

    Johannes Eichler

    Synium Software GmbH

     

    Am 30.10.2014 um 17:33 schrieb vangestel.leysen <vangestel.leysen@telenet.be>:

    Hi,
    I did all this before but i did it again
    today, nothing changed.
    My gedcomfile plus the attachments is in total 9,66 gb.
    Icloud drive gives me after 2 hr of uploading 9,1Gb.
    I think the file is incomplete so the wheel is
    spinning. When i tell the programm to share the file Mf tells me that it is not
    possiblebecause the file is loading.
    Here are the logfiles of the latest session.
    Best regards,
    Paul

  • by jpa7578,

    jpa7578 jpa7578 Nov 3, 2014 4:09 PM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Nov 3, 2014 4:09 PM in response to Doren_Sean_Michael

    I gave up.

     

    I did not hear from Apple Support after my issue was escalated (seemed like it) to the higher echelon of their technical support, even if they said they were going to call me back. It has been weeks now.

     

    Downgraded my iCloud account to a lower capacity account just enough to cover iCloud backups of my iOS devices. Meanwhile, I resorted to using Google Drive as my cloud-based storage.

  • by Allan Lovett,

    Allan Lovett Allan Lovett Nov 3, 2014 4:12 PM in response to jpa7578
    Level 1 (95 points)
    Nov 3, 2014 4:12 PM in response to jpa7578

    I did hear back on my issue and they gave me a bunch of system files to delete, but it made no difference. They had me gather a bunch more information and send it off... so I am waiting again

  • by fwpoppel,

    fwpoppel fwpoppel Nov 3, 2014 8:41 PM in response to jpa7578
    Level 1 (0 points)
    Nov 3, 2014 8:41 PM in response to jpa7578

    I too gave up. Downgraded from 200GB to 20GB... let them fix it first.

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