Doren_Sean_Michael
Level 1 (12 points)
Mac OS X

Q: iCloud Drive not syncing locally

I started this Discussion because there are several started already with the exact same issue, so I’ve tried to find them all and post links to this Discussion, mainly because I have spent over 4.5hrs on the phone with Apple today still with no solution and this is my story.

 

It’s obvious from these other Discussions that there is a problem and Apple needs to fix this issue. Overall Yosemite is working fine excluding this one very big problem.

 

I have updated to all the latest software apps, iOS’s & OS’s.

 

My iCloud Drive is working fine on my iPhone 6 Plus, iPad Air & on iCloud.com.

 

My iCloud Drive is not syncing locally on my iMac.

 

My iCloud Drive on my iMac simply shows an empty folder or broken folders/files. If you place an item in there it doesn’t show up anywhere else and none of the items that are showing up on my iCloud Drive on my iDevices & iCloud.com will show up locally on my iMac.

 

Occasionally I have seen a handful of either Pages, Numbers or Keynote folders with my files with an iCloud icon & a dead progress bar next to them in my local iCloud Drive folder, but none of these files are accessible via their respective local app counterparts, they just appear to be frozen in time.

 

While on the phone with Apple and talking with 3 different representatives (including 2 Senior Advisors) they had me do a whole gambit of things which I have listed below, but none of them did anything constructive. I was told that my issue would now be sent to Engineering and I would have a solution in 1-2 business days.

 

Below are all the things that were attempted & requested by Apple to perform in no particular order. After each request the local iCloud Drive folder was checked and nothing ever changed.

 

1. Zapped the PRAM

2. Booted into Safe Mode (Extensions off)

3. Rebooted cable modem.

4. Rebooted router.

5. Rebooted iMac dozens of times.

6. Tried hardwired & Wi-Fi connections.

7. USB tethered to iPhone using LTE.

8. Signed out of iCloud account & logged back in.

9. Disabled iCloud Drive & reenabled dozens of times.

10. Created another Admin account and switched users.

11. Waited 24hrs+ and still nothing in local iCloud Drive.

12. Reinstalled Yosemite.

13. Repaired Permissions.

 

I hope Apple or someone has a solution for this very soon because it’s impossible to work efficiently when you can’t use your Pages, Numbers nor Keynote apps to create or edit documents locally.

 

The only thing they offered, which I was already aware of, was that I could download my documents from the iCloud Drive via iCloud.com and work with them locally or work with them online at iCloud.com. I’d prefer to work locally using my shared documents, but that’s exactly what I can’t do.

 

Please share if there are other things you have attempted and/or if you have also called Apple in utter frustration and if they offered any solutions other than what I have listed.

 

I’m willing to try anything at this point, but my guess is that there will be an update very soon to address this and other problems.

 

Thank you,

-Doren

iMac, OS X Yosemite (10.10), 3.5GHz Intel Core i7, 32GB, 27"

Posted on Oct 19, 2014 8:09 PM

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Q: iCloud Drive not syncing locally

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  • by tenoch.xipilli,

    tenoch.xipilli tenoch.xipilli Nov 26, 2014 5:11 PM in response to cmaus
    Level 1 (0 points)
    Nov 26, 2014 5:11 PM in response to cmaus

    unable to locate CloudDocs

  • by JohnMac999,

    JohnMac999 JohnMac999 Nov 27, 2014 6:35 PM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Nov 27, 2014 6:35 PM in response to Doren_Sean_Michael

    So, I have a slightly different problem.  I have the new iMac retina and macbook pro retina and this problem occurs on BOTH computers(10.10.1).

    Whenever I update something from one computer, it gets updated on iCloud.com(so, i know it's able to push information to the cloud fine).   However, the second computer never gets the update.........UNTIL I update something on that computer's iCloud drive, THEN it magically pulls in the update from the first computer.

    It seems like the iCloud server doesn't seem to automatically send an update to the macs whenever there's a change.

     

    If it makes any difference, I was a beta iCloud.com user.

  • by JohnMac999,

    JohnMac999 JohnMac999 Nov 28, 2014 3:30 PM in response to JohnMac999
    Level 1 (0 points)
    Nov 28, 2014 3:30 PM in response to JohnMac999

    Hmmm, I don't know what happened but everything is working fine now.   That was weird.   I didn't make any changes.

  • by SecretLair,

    SecretLair SecretLair Dec 2, 2014 4:42 PM in response to Mitchla
    Level 1 (0 points)
    Dec 2, 2014 4:42 PM in response to Mitchla

    This seams to have worked for me

  • by Intagli,

    Intagli Intagli Dec 3, 2014 3:17 AM in response to Doren_Sean_Michael
    Level 1 (5 points)
    Dec 3, 2014 3:17 AM in response to Doren_Sean_Michael

    I have the same problem, posted here Unable to activate iCloud Drive on OS X Yosemite 10.10.1

     

    I keep getting errors like:

    cloudd: SQL error: 'DELETE FROM CSChunkTable WHERE ct_iid = 596', (11) database disk image is malformed

     

    Also tried deleting the CloudDocs folder with no success. This thread has over 10,000 views already so this seems to be a rather widespread issue...

  • by Intagli,

    Intagli Intagli Dec 3, 2014 4:11 AM in response to Intagli
    Level 1 (5 points)
    Dec 3, 2014 4:11 AM in response to Intagli

    I signed out off iCloud completely, waited for a few minutes, deleted:

     

    ~/Library/Caches/CloudKit

    ~/Library/Containers

     

    • com.apple.DataDetectorsDynamicData
    • com.apple.internetaccounts
    • com.apple.CloudPhotosConfiguration
    • com.apple.notes

     

    repaired disk permissions,

    deleted the contents of

     

    ~/Library/Accounts

     

    as per Corrupted user in 10.8 (server)

     

    and unlocked my Library folder.

     

    I also deleted the contents of my iCloud Documents (Pages,Numbers,Keynote) but I don't know if this contributed to fixing the issue. 

     

    Then I rebooted, and signed back into iCoud again. it's working (for now)...

  • by paul clitheroe,

    paul clitheroe paul clitheroe Dec 5, 2014 5:09 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Dec 5, 2014 5:09 AM in response to Doren_Sean_Michael

    Same problem - Macs just don't sync for ages but I find creating a new folder on the offending mac's iCloud drive jerks the syncing into action. Anyone else finding this? And like the chap above, I was an iCloud Beta user

  • by PatrickDotStar,

    PatrickDotStar PatrickDotStar Dec 13, 2014 3:14 AM in response to Doren_Sean_Michael
    Level 1 (25 points)
    Dec 13, 2014 3:14 AM in response to Doren_Sean_Michael

    Solution

    I believe I just found a solution for this problem.

    I had the same issue with iCloud drive and nothing I tried helped (I really tried everything). Until now.

    On your iOS device go to Settings -> iCloud -> Storage -> Manage Storage -> Other Documents ->  Edit -> Delete All (Backup first if you haven't already)

    And that's it. I have done this and now if I create folders or put documents in iCloud drive on Yosemite, iCloud.com or Windows (had to reinstall iCloud on Windows) it now get uploaded and synced as it should. And its syncing really fast.

    This fixed it for me and I hope it works for you too.

  • by videocrafter,

    videocrafter videocrafter Dec 14, 2014 7:31 AM in response to Doren_Sean_Michael
    Level 1 (125 points)
    Dec 14, 2014 7:31 AM in response to Doren_Sean_Michael

    iCloud Drive is another epic FAIL by Apple in an attempt to provide any reasonably dependable cloud syncing services, go figure!  Last month when Yosemite was released, I signed up for 300 gb of storage and added 70+ GB to my iCloud Drive folder which I just wanted to keep synced between 2 Macs. It took forever to sync, as a matter if fact, Im not sure it EVER did fully sync. I have Xfinity (Comcast) as my ISP and as most are aware, they have a 300 GB a month Bandwidth limit. I have never exceded it, and normally do go over 200 GB a month (and I don't use Netflix or any other streaming/download movie services). I started getting warning from Comcast that I was reaching my limit and then i went over my limit, and eventually by the end of the month, I used over 800 GB of bandwidth.  Then, 2 days into the new month, I had used over 50% of my monthly limit, Im like ***!  I decided to turn off iCloud drive and the problem was resolved. So I decided stop syncing that 70+ GB of data, move my data to a different drive/folder and deleted it from my iClould drive in Finder thinking it was gone but no! It's still on the cloud. Anytime I turn on iCloud Drive back on it wants to eat up my bandwidth again and start syncing that data.  I finally just had to turn off iCloud Drive on all of my computers/devices and contacted Apple. They couldn't even delete the files on the cloud. They put my account in troubleshooting mode and it's been almost 2 weeks now and Im still waiting for them to fix this issue.  At this point I just what them to delete those documents so I can turn iCloud Drive back on so the applications that use iCloud Drive can sync its data, but at this point in time, I can't use those applications because I can't turn iCloud Drive back on, not if I want any bandwidth left for the rest of the month. Im so dissipointed in Apple, they have totally screwed up with iCloud Drive!  What a shame, I really thought they would get it right this time, but they just can't seem to get a clue how to make this service work. Maybe they need to buy DropBox and or SugarSync so they will have someone smart enough to fix it!

  • by Nicholas F.,

    Nicholas F. Nicholas F. Dec 17, 2014 12:40 AM in response to paul clitheroe
    Level 1 (2 points)
    Dec 17, 2014 12:40 AM in response to paul clitheroe

    Creating a new folder in an iCloud Drive folder on my MacBook Pro seems to fix it for that particular application.

  • by am285,

    am285 am285 Dec 17, 2014 9:20 AM in response to Doren_Sean_Michael
    Level 1 (9 points)
    Dec 17, 2014 9:20 AM in response to Doren_Sean_Michael

    I'm having a similar performance problem with syncing files from iCloud to my macbook and I think I've tracked it down to a server side issue.

     

    Up-sync is almost always very fast saturating the link while down-sync is slow very often.

     

    I've tracked iCloud drive (it's using nsurlsessiond) connections on my macbook pro using nettop and tcpdump and it seems that the iCloud drive storage servers are located in the 32.65.253.* ip-range (owned by AT&T - which is strange enough).

    On some IPs, my network link is fully saturated delivering files very fast, while on some it seems to be limited to 25KiB/s per connection. I've also discovered that creating a new file in iCloud drive (sometimes) re-initiates the nsurlsessiond connections, giving you a chance at connecting to a faster server.

     

    That being said, I've only monitored iCloud drive connections for a short time, so I have no idea if this behavior just coincidental.

  • by Rafale-D,

    Rafale-D Rafale-D Dec 19, 2014 3:10 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Dec 19, 2014 3:10 AM in response to Doren_Sean_Michael

    Hi.

     

    I have the same problem.

    In fact, I see that there are two folder type : "Folder" or "Application Library" (you can click on the "i" on iCloud Beta -> iCloud Drive to see the type)

    The synchronization only works with file type 'Application Library".

  • by J-e-L-L-o,

    J-e-L-L-o J-e-L-L-o Dec 19, 2014 9:34 AM in response to Doren_Sean_Michael
    Level 1 (25 points)
    Dec 19, 2014 9:34 AM in response to Doren_Sean_Michael

    I was having the same problem. Couldn't access documents on another mac with Yosemite. Added pdf's on my mac mini, files are on iPad, but not on my 2010 macbook pro. I signed out of iCloud on both computers, repaired permissions, and signed back in. Now its working as it should.

  • by Almir.R.,

    Almir.R. Almir.R. Dec 27, 2014 8:14 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Dec 27, 2014 8:14 AM in response to Doren_Sean_Michael

    Dear diary, It's December 27 and my iCloud is still an inferior cloud storage service that simply does not work. If one has to use Terminal and Activity monitor to keep it half awake, I must say that Apple simply never figured out this cloud thing from the days of MobileMe. With iCloud Apple is too busy trying to figure out how to use iCloud to completely rule your Mac apps, and allowing iCloud to act like a classic cloud drive. They don't have time to notice that at the fundamental level iCloud as a storage system simply does not work. Right now I am experiencing Yosemite not syncing down at all. I've experienced iPhone force syncing older Numbers spreadsheets. Yes, overwriting newer files with older without even warning me that it is and idiot does not know which is newer. I've experienced half a Reminders list synced on other devices and unsynced contacts. I am still hoping Apple will eventually figure this out but for now I am really waiting for Calendar to make me miss an appointment. Yes, waiting. At that point my 10 year old love affair with Apple will start to unravel. Things syncs tasks without a hiccup ever using their own system. DropBox syncs files without a hiccup and DropBox on iPad is about 7 times more useful and functional on iPad. 1Password uses iCloud and I've only noticed it being late syncing once. I suspect it is because they too are having to deal with iCloud. Things works, Evernote works, 1Password works* DropBox works, Billings works, Microsoft OneDrive works. Yes MICROSOFT, the one with icon app that looks like a pile of crap. With Apple iCloud I ALWAYS first have to check whether things are synced before I do anything. I am not really curious to find out if maybe Google is the solution to iCloud disaster, and who knows where that might take me.

  • by jaydisc,

    jaydisc jaydisc Dec 29, 2014 9:25 PM in response to Doren_Sean_Michael
    Level 4 (1,420 points)
    Servers Enterprise
    Dec 29, 2014 9:25 PM in response to Doren_Sean_Michael

    Has anybody tried running "sudo fs_usage cloudd" to try and get an idea of what exactly cloudd is doing? I have, and it's pretty distressing. All it does over and over and over again (while CPU usage is pegged at near 100%) is rifle through my keychains:

    15:21:47.300858  statfs64                               /Users/jay/Library/Keychains                                                                                                                                                                                 0.000025   cloudd.181804

    15:21:47.300933  open              F=28       (R_____)  /Users/jay/Library/Keychains/vault.keychain                                                                                                                                                                  0.000019   cloudd.181804

    15:21:47.300938  fstat64           F=28                                                                                                                                                                                                                              0.000005   cloudd.181804

    15:21:47.300968  mmap              F=28   A=0x0113507000      O=0x00000000        B=0x86000            <READ>                                                                                                                                                       0.000028   cloudd.181804

    15:21:47.300978  close             F=28                                                                                                                                                                                                                              0.000008   cloudd.181804

    15:21:47.315009  statfs64                               /Users/jay/Library/Keychains                                                                                                                                                                                 0.000026   cloudd.181804

    15:21:47.315091  open              F=28       (R_____)  /Users/jay/Library/Keychains/clients.keychain                                                                                                                                                                0.000020   cloudd.181804

    15:21:47.315096  fstat64           F=28                                                                                                                                                                                                                              0.000005   cloudd.181804

    15:21:47.315121  mmap              F=28   A=0x01127ca000      O=0x00000000        B=0x71000            <READ>                                                                                                                                                       0.000023   cloudd.181804

    15:21:47.315131  close             F=28                                                                                                                                                                                                                              0.000009   cloudd.181804

    15:21:47.325549  statfs64                               /Users/jay/Library/Keychains                                                                                                                                                                                 0.000022   cloudd.181804

    15:21:47.325614  open              F=28       (R_____)  /Users/jay/Library/Keychains/digitalquay.keychain                                                                                                                                                            0.000016   cloudd.181804

    15:21:47.325619  fstat64           F=28                                                                                                                                                                                                                              0.000005   cloudd.181804

    15:21:47.325644  mmap              F=28   A=0x0112b99000      O=0x00000000        B=0x71000            <READ>                                                                                                                                                       0.000022   cloudd.181804

    15:21:47.325652  close             F=28                                                                                                                                                                                                                              0.000008   cloudd.181804

    15:21:47.336851  statfs64                               /Users/jay/Library/Keychains                                                                                                                                                                                 0.000020   cloudd.181804

    15:21:47.336916  open              F=28       (R_____)  /Users/jay/Library/Keychains/unknown.keychain                                                                                                                                                                0.000016   cloudd.181804

    15:21:47.336921  fstat64           F=28                                                                                                                                                                                                                              0.000004   cloudd.181804

    15:21:47.336953  mmap              F=28   A=0x0113d85000      O=0x00000000        B=0xa2000            <READ>                                                                                                                                                       0.000030   cloudd.181804

    15:21:47.336962  close             F=28                                                                                                                                                                                                                              0.000009   cloudd.181804

    15:21:47.352911  statfs64                               /Users/jay/Library/Keychains                                                                                                                                                                                 0.000026   cloudd.181804

    15:21:47.352982  open              F=28       (R_____)  /Users/jay/Library/Keychains/login.keychain                                                                                                                                                                  0.000019   cloudd.181804

    15:21:47.352988  fstat64           F=28                                                                                                                                                                                                                              0.000005   cloudd.181804

    15:21:47.353005  mmap              F=28   A=0x0110883000      O=0x00000000        B=0x51000            <READ>                                                                                                                                                       0.000016   cloudd.181804

    15:21:47.353015  close             F=28                                                                                                                                                                                                                              0.000009   cloudd.181804

    15:21:47.367906  statfs64                               /Users/jay/Library/Keychains                                                                                                                                                                                 0.000046   cloudd.181804

    15:21:47.367982  open              F=28       (R_____)  /Users/jay/Library/Keychains/login.keychain                                                                                                                                                                  0.000021   cloudd.181804

    15:21:47.367989  fstat64           F=28                                                                                                                                                                                                                              0.000007   cloudd.181804

    15:21:47.368008  mmap              F=28   A=0x0110883000      O=0x00000000        B=0x51000            <READ>                                                                                                                                                       0.000017   cloudd.181804

    15:21:47.368019  close             F=28                                                                                                                                                                                                                              0.000010   cloudd.181804

    15:21:47.381760  statfs64                               /Users/jay/Library/Keychains                                                                                                                                                                                 0.000026   cloudd.181804

    15:21:47.381840  open              F=28       (R_____)  /Users/jay/Library/Keychains/vault.keychain                                                                                                                                                                  0.000020   cloudd.181804

    15:21:47.381845  fstat64           F=28                                                                                                                                                                                                                              0.000005   cloudd.181804

    15:21:47.381879  mmap              F=28   A=0x0113507000      O=0x00000000        B=0x86000            <READ>                                                                                                                                                       0.000031   cloudd.181804

    15:21:47.381889  close             F=28                                                                                                                                                                                                                              0.000010   cloudd.181804

    15:21:47.393191  statfs64                               /Users/jay/Library/Keychains                                                                                                                                                                                 0.000026   cloudd.181804

    15:21:47.393274  open              F=28       (R_____)  /Users/jay/Library/Keychains/clients.keychain                                                                                                                                                                0.000019   cloudd.181804

     

    Have a look and see what it's doing on your machines?


    Maybe it's because I have password protected iWork documents in there? Why would it be doing this?

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