iCloud Drive not syncing locally
I started this Discussion because there are several started already with the exact same issue, so I’ve tried to find them all and post links to this Discussion, mainly because I have spent over 4.5hrs on the phone with Apple today still with no solution and this is my story.
It’s obvious from these other Discussions that there is a problem and Apple needs to fix this issue. Overall Yosemite is working fine excluding this one very big problem.
I have updated to all the latest software apps, iOS’s & OS’s.
My iCloud Drive is working fine on my iPhone 6 Plus, iPad Air & on iCloud.com.
My iCloud Drive is not syncing locally on my iMac.
My iCloud Drive on my iMac simply shows an empty folder or broken folders/files. If you place an item in there it doesn’t show up anywhere else and none of the items that are showing up on my iCloud Drive on my iDevices & iCloud.com will show up locally on my iMac.
Occasionally I have seen a handful of either Pages, Numbers or Keynote folders with my files with an iCloud icon & a dead progress bar next to them in my local iCloud Drive folder, but none of these files are accessible via their respective local app counterparts, they just appear to be frozen in time.
While on the phone with Apple and talking with 3 different representatives (including 2 Senior Advisors) they had me do a whole gambit of things which I have listed below, but none of them did anything constructive. I was told that my issue would now be sent to Engineering and I would have a solution in 1-2 business days.
Below are all the things that were attempted & requested by Apple to perform in no particular order. After each request the local iCloud Drive folder was checked and nothing ever changed.
1. Zapped the PRAM
2. Booted into Safe Mode (Extensions off)
3. Rebooted cable modem.
4. Rebooted router.
5. Rebooted iMac dozens of times.
6. Tried hardwired & Wi-Fi connections.
7. USB tethered to iPhone using LTE.
8. Signed out of iCloud account & logged back in.
9. Disabled iCloud Drive & reenabled dozens of times.
10. Created another Admin account and switched users.
11. Waited 24hrs+ and still nothing in local iCloud Drive.
12. Reinstalled Yosemite.
13. Repaired Permissions.
I hope Apple or someone has a solution for this very soon because it’s impossible to work efficiently when you can’t use your Pages, Numbers nor Keynote apps to create or edit documents locally.
The only thing they offered, which I was already aware of, was that I could download my documents from the iCloud Drive via iCloud.com and work with them locally or work with them online at iCloud.com. I’d prefer to work locally using my shared documents, but that’s exactly what I can’t do.
Please share if there are other things you have attempted and/or if you have also called Apple in utter frustration and if they offered any solutions other than what I have listed.
I’m willing to try anything at this point, but my guess is that there will be an update very soon to address this and other problems.
Thank you,
-Doren
iMac, OS X Yosemite (10.10), 3.5GHz Intel Core i7, 32GB, 27"
