My iCloud Drive folder is empty on my Windows 7 PC.

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Level 1

3 points

My iCloud Drive folder is empty on my Windows 7 PC.

Hello,

I have usually found the answer within these forums so never had to ask a new question before - it seems it is still early and either not many have come across this issue or I am the only one who has so far as there does not seem to be any discussion on it that I can see - on here or elsewhere for that matter.

Having updated my iOS devices to 8.0.2 and my Mac to Yosemite recently, I set about adding the appropriate docs to the new icloud drive and have the docs accessible on all my devices.

The upload to the cloud from the Mac worked fine, appearing in the icloud.com web based programme as well as on my iphone and ipad (viewed on the free 3rd party app, cloud drive explorer). I tried to configure my office windows 7 pc today and the folder still remains empty. There are no errors or obvious mis-communications - my icloud calendars, reminders, photostreams are all present and correct.

I have uninstalled icloud for windows, reinstalled, toggled settings on and off, restarted etc etc and still the icloud drive folder remains empty with no sign of any downloading / sync in sight.

Please can you offer any advice / help as I was very much looking forward to having seamless access to my docs regardless of the device i had in front of me. Alas, not to be just yet!

thanks for any advice / help you can provide

Windows 7

Posted on Oct 20, 2014 8:14 AM

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Answer 1

alamgirm

Level 1

4 points

Oct 24, 2017 5:35 PM in response to papcm

Enabling Public access to the two Bonjour Service (orange ellipse) fixed the issue on Win 7.

The red two are for Synology Diskstation.

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Answer 2

Oct 23, 2014 12:46 PM in response to edd1e78

Hi,

Not an answer as such, as I am having a very similar issue - frustrating! I think the answer lies in the fact that you and I appear to using it in an office environment, and hence within a managed network. I guess 'they' are preventing access. Interestingly it manages to download the folders but no content.

If I connect outside the network, it works, hence my suspicions about the firewall/policies.

Frustrating as DropBox and OneDrive have worked without issue and extra configuration...

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Answer 3

sid1992

Level 1

0 points

Oct 29, 2014 8:01 AM in response to ajfromworcester

Hello

I have the same problem, i see all my folder but all folders are empty. When i create a new folder on my Win7 PC (in the iCloud Drive) and copy a file in this folder then switch to the Web-Gui from iCloud Drive, then i see the new folder, but the folder is also empty.

On this Win7-PC i have no problem with Dropbox, Google Drive or OneDrive, but with iCloud Drive on Win7 i have this problem.

regards

Steve

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Answer 4

sid1992

Level 1

0 points

Oct 30, 2014 5:04 AM in response to sid1992

Hello

I think i find the problem, the Microsoft Proxy. If you use a Microsoft Proxy then it's not going with the iCloud Drive Client under Windows. I turn off the proxy in the IE and then it's going with the iCloud Drive Client.

The problem is, the iCloud Drive Client take the IE proxy (if it set in the IE), in other sync client like Dropbox oder OneDrive you can select the proxies (no proxy, default proxy, manually proxy) and this is in the current version of the iCloud Drive client not possible.

I hope Apple make this possible in a future release of the Windows client also with the option to change the location to store the data (i think under C://user/profiles is not so good for user with a SSD-harddrive).

regrads

Steve

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Answer 5

than0s

Level 1

4 points

Nov 10, 2014 3:49 AM in response to edd1e78

Hi,

Is there any news from apple on this?

This is quite an important feature, the absence of which renders this application useless for everybody working behind proxies.

I took the decision to quit google drive and replace it with icloud drive, but now I have to revert.

--

Br,

Thanassis

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Answer 6

Sep 8, 2015 11:23 AM in response to edd1e78

I'm experiencing the same issue. Tried turning off IE proxy (but it wasn't enabled).

Any other work arounds?

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Answer 7

papcm

Level 1

4 points

Sep 13, 2015 11:57 PM in response to edd1e78

Hi,

I have the same problem. At home I only use Mac and the iCloud Drive works without issues, but at work I use W7-32bit with the same iCloud Drive and the folders won't sync. Some of them synced but only the folders without files. At work we use a proxy, maybe it will be because of that.

But, another issue, is I can´t open the iCloud Settings application in W7. The service is running, the system tray application is running, but the application settings won't open.

Anyone solved this 2 issues?

Thanks.

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