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Can not print in Preview app

I've just upgraded to Yosemite, and I'm having trouble printing PDFs through Preview. We use a Konica Minolta Biz Hub c360 printer through the network which requires account track. I'm able to print through chrome, but Preview's new security/account track settings are causing issues (there's 19 Finishing Options). Does anyone know what settings should be disabled/enabled?


Thanks

Mac mini (Late 2012), OS X Yosemite (10.10)

Posted on Oct 20, 2014 9:36 AM

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Oct 20, 2014 11:52 AM in response to apoupada

Are you seeing crashes, or are these sandbox violations? Is there anything in /var/log/cups/error_log in /Utilities/Console that mentions sandbox?


Are you able to remove any of the finishing options or plugins from the /Library/Printers/Konica folder? (Since i don't have that printer, I'm not sure that the folder is called "Konica," but you should be able to tell.)

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Oct 20, 2014 1:35 PM in response to John Blanchard1

No, I'm not seeing any crashes. When I go to the printer all it says is "Deleted Due To Error", when I inspect further, is says "Group Authentication Error". I only have this issue with Preview (Apple's App). I'm able to print in other apps (Chrome, Outlook, Safari, Excel) without any issue.


I have noticed that in Preview when you select account track, there's no pop-up or new window that asks for your printer code. I need to figure out how I can input my printer code, maybe that will fix the problem.

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Oct 22, 2014 9:24 AM in response to John Blanchard1

I am having same issue after going to Yosemite. All of the apple programs pages, apple mail, preview etc show the box for account track check but when you click print it show it going through the print Q but it never pops up asking for the password. All the others like chrome, adobe and so on do as the did in 10.9. when you click print it pops up asking for password for account track and then prints. I can't find how to get 10.10 to ask for password. I get the same error on printer. "group authentication error" Apple please help

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Oct 22, 2014 12:14 PM in response to apoupada

It is not just preview... For example, I take simple email in apple mail and it wont print goes thru to print Q but never asks for password \ code from Account track. the account track box is checked, (account track is under printer features --> Finishing options 2) Take same email go under print function and go to "open in preview" then print, does same thing. If i take the same email and save as pdf then open in Chrome or Adobe it prints just fine. Notice the print screen grabs. Apple programs like pages & Safari look and fail to print just like my Apple mail example. While Adobe, Chrome, and other not apple programs print fine like the adobe screen below. And all of this on my mac book pro running 10.10 printing to Konica Minolta BizHub c220. ,,, Ps I do know that this a forum and I did submit to apple but I need to print now not in few weeks when someone catches on

User uploaded fileUser uploaded file

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Oct 22, 2014 12:39 PM in response to Clint Williams

If all of the Apple apps are failing, that points to a permissions/sandbox issue. Are you able to find any error messages that look permissions related in /Utilities/Console? Either in the main section or in the error_log in /var/log/cups? If it is a permissions issue related to what Kinoca is trying to do, then they'll need to update their driver.

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Oct 22, 2014 12:55 PM in response to apoupada

no errors that I see.... it seems that the OS see the print send as succesful this is from console


10/22/14 11:59:33.163 AM Mail[580]: Printing from application: com.apple.mail, to printer: KONICA MINOLTA C220 PS, with the advanced dialog.

OSActivityID: 0x000000a6fffffffe

com.apple.message.domain: com.apple.printing.printdialog.printdialogtype

com.apple.message.result: success

com.apple.message.signature: Advanced dialog

com.apple.message.signature2: com.apple.mail

com.apple.message.signature3: KONICA MINOLTA C220 PS

SenderMachUUID: 9D8003D6-7A0C-3D7F-AD09-FC5D1D135273


I have sent to Konica as well

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Can not print in Preview app

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