JonRub
Level 1 (0 points)

Q: Help with Etrecheck Report - Extremely slow Macbook Pro

My Macbook Pro has been running extremely slow, both prior to and after the Yosemite update (the update itself took me 6 hours to install, while my friend with the same Macbook was able to complete it in 1 hour). I've ran in etrecheck to see what's at fault here... Any help/support would be much appreciated! Thanks for taking the time.

 

EtreCheck version: 2.0.6 (91)

Report generated October 20, 2014 at 2:44:52 PM EDT

 

Hardware Information: ℹ️

  MacBook Pro (13-inch, Early 2011) (Verified)

  MacBook Pro - model: MacBookPro8,1

  1 2.3 GHz Intel Core i5 CPU: 2-core

  4 GB RAM Upgradeable

  BANK 0/DIMM0

  2 GB DDR3 1333 MHz ok

  BANK 1/DIMM0

  2 GB DDR3 1333 MHz ok

  Bluetooth: Old - Handoff/Airdrop2 not supported

  Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ℹ️

  Intel HD Graphics 3000 - VRAM: 384 MB

  Color LCD 1280 x 800

 

System Software: ℹ️

  OS X 10.10 (14A389) - Uptime: 19:39:0

 

Disk Information: ℹ️

  TOSHIBA MK3265GSXF disk0 : (320.07 GB)

  S.M.A.R.T. Status: Verified

  EFI (disk0s1) <not mounted> : 210 MB

  Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

  Macintosh HD (disk1) /  [Startup]: 318.84 GB (54.56 GB free)

  Core Storage: disk0s2 319.21 GB Online

 

  MATSHITADVD-R   UJ-8A8 

 

USB Information: ℹ️

  Apple Inc. FaceTime HD Camera (Built-in)

  Apple Inc. BRCM2070 Hub

  Apple Inc. Bluetooth USB Host Controller

  Apple Inc. Apple Internal Keyboard / Trackpad

  Apple Computer, Inc. IR Receiver

 

Thunderbolt Information: ℹ️

  Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

  Mac App Store and identified developers

 

Kernel Extensions: ℹ️

  /System/Library/Extensions

  [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68) Support

  [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) Support

 

Launch Agents: ℹ️

  [loaded] com.citrix.AuthManager_Mac.plist Support

  [running] com.citrix.ReceiverHelper.plist Support

  [running] com.citrix.ServiceRecords.plist Support

  [running] com.rim.BBAlbumArtCacher.plist Support

  [running] com.rim.BBLaunchAgent.plist Support

 

Launch Daemons: ℹ️

  [loaded] com.adobe.fpsaud.plist Support

  [loaded] com.microsoft.office.licensing.helper.plist Support

  [running] com.rim.BBDaemon.plist Support

 

User Launch Agents: ℹ️

  [loaded] com.adobe.ARM.[...].plist Support

  [loaded] com.divx.agent.postinstall.plist Support

  [failed] com.facebook.videochat.[redacted].plist Support

  [loaded] com.google.keystone.agent.plist Support

 

User Login Items: ℹ️

  iTunesHelper UNKNOWNHidden (missing value)

  uTorrent Application (/Applications/uTorrent.app)

  Dropbox Application (/Applications/Dropbox.app)

  BlackBerry Device Manager ApplicationHidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)

 

Internet Plug-ins: ℹ️

  OVSHelper: Version: 1.1 Support

  Default Browser: Version: 600 - SDK 10.10

  AdobePDFViewerNPAPI: Version: 10.1.3 Support

  FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

  DivXBrowserPlugin: Version: 2.2 Support

  Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support

  Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189

  QuickTime Plugin: Version: 7.7.3

  CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 Support

  SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6 Support

  AdobePDFViewer: Version: 10.1.3 Support

  DirectorShockwave: Version: 11.6.3r633 Support

 

Safari Extensions: ℹ️

  DivX Plus Web Player HTML5 <video>

 

3rd Party Preference Panes: ℹ️

  Citrix ShareFile Sync  Support

  DivX  Support

  Flash Player  Support

 

Time Machine: ℹ️

  Mobile backups: OFF

  Auto backup: NO - Auto backup turned off

  Destinations:

  Expansion Drive [Local]

  Total size: 0 B

  Total number of backups: 0

  Oldest backup: -

  Last backup: -

  Size of backup disk: Excellent

  Backup size 0 B > (Disk size 0 B X 3)

 

Top Processes by CPU: ℹ️

      5% WindowServer

      3% hidd

      2% com.apple.WebKit.Networking

      1% Safari

      1% Microsoft Word

 

Top Processes by Memory: ℹ️

  129 MB Microsoft Word

  107 MB Safari

  94 MB spindump

  90 MB Finder

  64 MB WindowServer

 

Virtual Memory Information: ℹ️

  54 MB Free RAM

  1.27 GB Active RAM

  1.23 GB Inactive RAM

  1.06 GB Wired RAM

  11.72 GB Page-ins

  647 MB Page-outs

 

Regards,

 

Jon

MacBook Pro, OS X Yosemite (10.10)

Posted on Oct 20, 2014 12:08 PM

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JonRub

Q: Help with Etrecheck Report - Extremely slow Macbook Pro

  • All replies
  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 20, 2014 12:19 PM in response to JonRub
    Level 9 (52,812 points)
    Mac OS X
    Oct 20, 2014 12:19 PM in response to JonRub

    If you no longer have a Blackberry, rid the MBP of all RIM files.

     

    You also have a 'uTorrent Application (/Applications/uTorrent.app)'.  Rid the MBP of this as well.  It is an invitation to malware as well as inhibiting the performance.

     

    Ciao.

  • by JonRub,

    JonRub JonRub Oct 20, 2014 12:39 PM in response to OGELTHORPE
    Level 1 (0 points)
    Oct 20, 2014 12:39 PM in response to OGELTHORPE

    Thanks for the info. Should I be worried about the use of my virtual information? It seems as if I have no RAM left, would this slow down the laptop?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 20, 2014 12:43 PM in response to JonRub
    Level 9 (52,812 points)
    Mac OS X
    Oct 20, 2014 12:43 PM in response to JonRub

    The OSX will try to use as much RAM as is available.  If you read this Apple support article, it will explain why the amount in use is not a problem.

     

    http://support.apple.com/kb/HT5890

     

    Memory pressure is what one should look for.  If it is green, it is good.

     

    Ciao.

  • by JonRub,

    JonRub JonRub Oct 20, 2014 12:53 PM in response to OGELTHORPE
    Level 1 (0 points)
    Oct 20, 2014 12:53 PM in response to OGELTHORPE

    Thanks for the link. My memory pressure is in the green zone. Despite this, my laptop is still slow, and I often encounter the colorful wheel when using any applications. Do you have any other tips/advice to solve this issue that may be relevant to my posted etrecheck?

    Thanks again for taking the time to read it.

     

    Edit: I deleted the BB applications from my laptop yet they're still running.

    EtreCheck version: 2.0.6 (91)

    Report generated October 20, 2014 at 3:45:22 PM EDT

     

    Hardware Information: ℹ️

      MacBook Pro (13-inch, Early 2011) (Verified)

      MacBook Pro - model: MacBookPro8,1

      1 2.3 GHz Intel Core i5 CPU: 2-core

      4 GB RAM Upgradeable

      BANK 0/DIMM0

      2 GB DDR3 1333 MHz ok

      BANK 1/DIMM0

      2 GB DDR3 1333 MHz ok

      Bluetooth: Old - Handoff/Airdrop2 not supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      Intel HD Graphics 3000 - VRAM: 384 MB

      Color LCD 1280 x 800

     

    System Software: ℹ️

      OS X 10.10 (14A389) - Uptime: 0:17:34

     

    Disk Information: ℹ️

      TOSHIBA MK3265GSXF disk0 : (320.07 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

      Macintosh HD (disk1) /  [Startup]: 318.84 GB (81.63 GB free)

      Core Storage: disk0s2 319.21 GB Online

     

      MATSHITADVD-R   UJ-8A8 

     

    USB Information: ℹ️

      Apple Inc. FaceTime HD Camera (Built-in)

      Apple Inc. BRCM2070 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

      Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

      /System/Library/Extensions

      [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68) Support

      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) Support

     

    Launch Agents: ℹ️

      [loaded] com.citrix.AuthManager_Mac.plist Support

      [running] com.citrix.ReceiverHelper.plist Support

      [running] com.citrix.ServiceRecords.plist Support

      [invalid?] com.rim.BBAlbumArtCacher.plist Support

      [running] com.rim.BBLaunchAgent.plist Support

     

    Launch Daemons: ℹ️

      [loaded] com.adobe.fpsaud.plist Support

      [loaded] com.microsoft.office.licensing.helper.plist Support

      [invalid?] com.rim.BBDaemon.plist Support

     

    User Launch Agents: ℹ️

      [loaded] com.adobe.ARM.[...].plist Support

      [loaded] com.divx.agent.postinstall.plist Support

      [failed] com.facebook.videochat.[redacted].plist Support

      [loaded] com.google.keystone.agent.plist Support

     

    User Login Items: ℹ️

      None

     

    Internet Plug-ins: ℹ️

      OVSHelper: Version: 1.1 Support

      Default Browser: Version: 600 - SDK 10.10

      AdobePDFViewerNPAPI: Version: 10.1.3 Support

      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

      DivXBrowserPlugin: Version: 2.2 Support

      Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support

      Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189

      QuickTime Plugin: Version: 7.7.3

      CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 Support

      SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6 Support

      AdobePDFViewer: Version: 10.1.3 Support

      DirectorShockwave: Version: 11.6.3r633 Support

     

    Safari Extensions: ℹ️

      DivX Plus Web Player HTML5 <video>

     

    3rd Party Preference Panes: ℹ️

      Citrix ShareFile Sync  Support

      DivX  Support

      Flash Player  Support

     

    Time Machine: ℹ️

      Mobile backups: OFF

      Auto backup: NO - Auto backup turned off

      Destinations:

      Expansion Drive [Local]

      Total size: 0 B

      Total number of backups: 0

      Oldest backup: -

      Last backup: -

      Size of backup disk: Excellent

      Backup size 0 B > (Disk size 0 B X 3)

     

    Top Processes by CPU: ℹ️

          5% WindowServer

          4% Activity Monitor

          3% Safari

          2% mds_stores

          1% sysmond

     

    Top Processes by Memory: ℹ️

      216 MB mds_stores

      103 MB Finder

      103 MB Safari

      93 MB com.apple.WebKit.WebContent

      82 MB ocspd

     

    Virtual Memory Information: ℹ️

      1.07 GB Free RAM

      1.68 GB Active RAM

      444 MB Inactive RAM

      1.10 GB Wired RAM

      1.36 GB Page-ins

      16 KB Page-outs

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 20, 2014 1:13 PM in response to JonRub
    Level 9 (52,812 points)
    Mac OS X
    Oct 20, 2014 1:13 PM in response to JonRub

    More RAM would be nice but that probably will not have a dramatic impact on the performance of the MBP.

     

    At this point I suggest that you check the HDD via the recovery partition.  Run Disk Utility>First Aid, Verify and Repair.

     

    The other place to look for solutions is to test if third party applications are an issue.  Try a safe boot:

     

    http://support.apple.com/kb/HT1564?viewlocale=en_US

     

    If performance is good, then there is a third party item creating the slowdown.  All third party applications then should be removed and reinstalled systematically until the offending item is identified.

     

    Ciao.