Mike From O'ahu

Q: FaceTime making strange clicking sound since OS X 10.10

Hi everyone,

 

     I'll make it short. I am running an early 2011 - 13" MBP with 8gb ram, 500gb hdd, and OS X 10.10. Maybe I haven't been phrasing my issue correctly in google, but I may have a unique problem: as of updating my Mac to OS X 10.10, I am experiencing an issue with FaceTime video calls or voice calls (using FaceTime audio or the iPhone handoff feature) where all I can hear is a strange clicking sound, like static. The other person can hear me fine and I can see them fine if on FaceTime video, but I can't hear them.

      I've tried checking my sound and microphone inputs/outputs before, during, and after the calls, and everything remains unchanged. The sound on every other app and in iTunes works just fine and I can hear people just fine if I have an external bluetooth speaker connected, but when using the Mac's sound output, I get the crackling sound. Please advise.

MacBook Pro, OS X Yosemite (10.10), FaceTime, audio, sound, clicking

Posted on Oct 20, 2014 1:29 PM

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Q: FaceTime making strange clicking sound since OS X 10.10

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  • by adaicha,

    adaicha adaicha Feb 2, 2015 10:53 AM in response to Oso Grande
    Level 1 (0 points)
    Feb 2, 2015 10:53 AM in response to Oso Grande

    Problem persists with 10.10.2.  Losing hope that there will be a resolution for this one.

  • by Alex_Florence,

    Alex_Florence Alex_Florence Feb 3, 2015 3:29 AM in response to Oso Grande
    Level 1 (4 points)
    Feb 3, 2015 3:29 AM in response to Oso Grande

    Thanks for the feedback. I'm very disappointed of Apple. Same issue, MacBook Pro mid 2010.

  • by maxmw,

    maxmw maxmw Feb 4, 2015 7:24 AM in response to Mike From O'ahu
    Level 1 (0 points)
    Feb 4, 2015 7:24 AM in response to Mike From O'ahu

    my gf is having the same problem whenever we make a FaceTime call i can't hear her and all it does is that clicking noise. we are sometimes able to fix it by rebooting or using that itunes trick. she's using a mid 11 macbook pro 15" and an iphone 4S and i'm starting to think this might be an handoff/ FaceTime cellular call problem. we just switched that off but didn't have time to try it yet so if anyone wants to give it a shot and leave feedback here, that'd be awesome. you can switch it off on your phone Settings -> FaceTime > deactivate cellular FaceTime calls

  • by vt1431,

    vt1431 vt1431 Feb 4, 2015 8:07 AM in response to Mike From O'ahu
    Level 1 (0 points)
    Feb 4, 2015 8:07 AM in response to Mike From O'ahu

    Like everyone else, I have the same problem.  It started after I bought my iPhone 6 and upgraded to OS X 10.10.1.   The static on FaceTime occurs after I have use my headphone jack, either for headphones or external speakers.  If I restart my laptop, FaceTime works again until I use the headphone jack.  It's an irritant that I wish Apple would correct but I can at least work around it.  My wife and I switched to Apple 6 years ago because we were fed up with memory conflicts between Windows programs.

  • by olivierventurini,

    olivierventurini olivierventurini Feb 6, 2015 3:07 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Feb 6, 2015 3:07 PM in response to Mike From O'ahu

    Same issue. And I don't want to have to reboot each time. nonono! Can't believe that Apple doesn't fix this with this number of identical issues!

  • by Oso Grande,

    Oso Grande Oso Grande Feb 6, 2015 11:48 PM in response to Mike From O'ahu
    Level 1 (124 points)
    Mac OS X
    Feb 6, 2015 11:48 PM in response to Mike From O'ahu


    Update.

     

    Earlier today, I spoke with a new representative calling from Apple about the audio issues with Yosemite and this early 2011 MBP.

    He is sending more data off to their engineers but it's a guess as to what will happen next week when I'm supposed to hear from him. I provided a small video demonstration that clearly shows the issue happening in OS X 10.10.2 yet no audio issues whatsoever in Windows 8.1. All the more ironic is how the video shows iTunes did not play any audio in OS X when the issue starts yet in Windows iTunes works fine.

     

    I doubt anything meaningful is going to come of this. Meanwhile, I am perfectly happy running Windows on this thing for the foreseeable future, or at least until it dies and I buy a new laptop (not a Mac, though). Although I imagine it looks really bad for Apple that someone, esp. in my professional capacity, to be using a Mac yet running Windows as opposed to OS X.

  • by masgar,

    masgar masgar Feb 11, 2015 1:44 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Feb 11, 2015 1:44 PM in response to Mike From O'ahu

    I have problem when my MacBook Uniboby Late 2008 wake after sleep.

     

    i found a workaround:

     

    open terminal e enter this command:

    sudo kextunload /System/Library/Extensions/AppleHDA.kext

    it will ask for your password, enter it.


    then enter this one and audio is back.

    sudo kextload /System/Library/Extensions/AppleHDA.kext

     

    My 2 cents,

    Max

  • by Alex_Florence,

    Alex_Florence Alex_Florence Feb 12, 2015 8:15 AM in response to masgar
    Level 1 (4 points)
    Feb 12, 2015 8:15 AM in response to masgar

    But this is for the clicking sound problem of Facetime???

    And everytime I must to enter this command???

  • by Alex_Florence,

    Alex_Florence Alex_Florence Feb 12, 2015 2:03 PM in response to masgar
    Level 1 (4 points)
    Feb 12, 2015 2:03 PM in response to masgar

    I tried it but not works for me

  • by Andrew MN,

    Andrew MN Andrew MN Feb 12, 2015 5:32 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Feb 12, 2015 5:32 PM in response to Mike From O'ahu

    Same issue. Horrible cracking noise. Disappointing such a major new aspect fails completely. Weird thing is that I also get this crackle noise when I move a file within Finder....! Apple, fix it...!!

  • by uletjomblo,

    uletjomblo uletjomblo Feb 15, 2015 5:04 AM in response to Mike From O'ahu
    Level 1 (0 points)
    Feb 15, 2015 5:04 AM in response to Mike From O'ahu

    Hello everyone, I have fixed it on my computer (Macbook Pro 15", early 2011, running 10.10.2) permanently.

     

    someone has mentioned it already about Handoff.  and yes, it works permanently for me.

     

    all you need to do is to TURN OFF HANDOFF of ALL your IOs devices (i.e. iPhone, iPod, iPad, etc.) connected to the same Wifi as your macbook pro.  then, restart your macbook pro. this should fix your clicking sound.

     

    if you don't know where Handoff option is, go to General, and there's an option for "Handoff &  Suggested Apps".

     

    let me know if this works for you.

     

    Cheers

     

    1210

  • by alexfromhigh point,

    alexfromhigh point alexfromhigh point Feb 15, 2015 7:25 AM in response to uletjomblo
    Level 1 (2 points)
    Feb 15, 2015 7:25 AM in response to uletjomblo

    Turning off Hand0ff did not work for me.

  • by Oso Grande,

    Oso Grande Oso Grande Feb 16, 2015 1:38 PM in response to Mike From O'ahu
    Level 1 (124 points)
    Mac OS X
    Feb 16, 2015 1:38 PM in response to Mike From O'ahu

    Update.

     

    Barring a radical change in the problem, this is my final post on the issue. I am getting all of my work done in Windows 8.1 (via boot camp), and having no problems with audio functionality; Skype, Spotify, iTunes, et al. all work with no degradation or hiccup. In short, the computer runs fine with Windows 8.1 while OS X Yosemite cannot properly use audio any longer. I have explained all of this to AppleCare, providing data captures and (2) two video demonstrations yet have received nothing in terms of a solution, fix, or workaround.

     

    Even though I did a clean install of Yosemite in December, wiping the computer HDD clean, setting it up as a new Mac....no fix. The only way I can get trouble-fee audio functionality from this MBP is if I run Windows--not an endorsement but the only Apple-supported OS besides OS X we can run on the Mac.

  • by gkc1953,

    gkc1953 gkc1953 Feb 16, 2015 2:49 PM in response to Oso Grande
    Level 1 (4 points)
    Feb 16, 2015 2:49 PM in response to Oso Grande

    I can't begin to express my disappointment in Apple on this subject! Not one word from them to acknowledge this problem. When I went to the Genius Bar to have them remove Yosemite and reinstall Maverick the guys behind the counter were oblivious to the problem. Is this the start of the “denial phase” of Apple? I ask myself, do Apple employees experience this situation on their computers and if so what do they do? I am due for a hardware update but will not purchase a new desktop until Yosemite is either scrubbed or Apple fixes this very annoying problem. That’s my 2 cents and final word on this subject.

  • by peterfromswitzerland,

    peterfromswitzerland peterfromswitzerland Feb 17, 2015 9:04 AM in response to gkc1953
    Level 1 (0 points)
    Feb 17, 2015 9:04 AM in response to gkc1953

    Let me say it once more: The noise is very probably not caused by Facetime! It might pop up when using facetime but I noticed it more than a year ago on my Mac's audio output. I have never used Facetime. It is present on my MacMinis and on my MacPro. I strongly suspect it is a software glitch somewhere in the innards of the sound software. De-connecting and re-connecting the audio output plug sometimes stops the crackling/ popping noise for a short period of time but after a while it's back again. I'm pretty sure that it's a software glitch since my system (hardware) is the same as before the crackling showed up. I'm running 10.6.8, so it's not dependent on newer systems. Maybe it's the noise caused by the worms in the rotten apple.

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