Mike From O'ahu

Q: FaceTime making strange clicking sound since OS X 10.10

Hi everyone,

 

     I'll make it short. I am running an early 2011 - 13" MBP with 8gb ram, 500gb hdd, and OS X 10.10. Maybe I haven't been phrasing my issue correctly in google, but I may have a unique problem: as of updating my Mac to OS X 10.10, I am experiencing an issue with FaceTime video calls or voice calls (using FaceTime audio or the iPhone handoff feature) where all I can hear is a strange clicking sound, like static. The other person can hear me fine and I can see them fine if on FaceTime video, but I can't hear them.

      I've tried checking my sound and microphone inputs/outputs before, during, and after the calls, and everything remains unchanged. The sound on every other app and in iTunes works just fine and I can hear people just fine if I have an external bluetooth speaker connected, but when using the Mac's sound output, I get the crackling sound. Please advise.

MacBook Pro, OS X Yosemite (10.10), FaceTime, audio, sound, clicking

Posted on Oct 20, 2014 1:29 PM

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Q: FaceTime making strange clicking sound since OS X 10.10

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  • by venturosaum2,

    venturosaum2 venturosaum2 Mar 28, 2015 1:39 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Mar 28, 2015 1:39 PM in response to Mike From O'ahu

    Same problem here. Macbook Pro early 2011 15".

  • by alq-131,

    alq-131 alq-131 Apr 3, 2015 8:20 AM in response to Oso Grande
    Level 1 (0 points)
    Apr 3, 2015 8:20 AM in response to Oso Grande

    Oso Grande,

     

    Back on page 10-12 fellow forum member "happygodavid" had his logic board replaced and it didn't help anything.  Apple eventually replaced his computer (likely with a model that has the newer Bluetooth 4.0 board) and I don't recall him posting with any issues since then.  But according to his posts he did in fact have his logic board replaced and he stated specifically that it did not fix the FaceTime issue.

     

    I continue to encounter this issue myself. Recently, I spoke with an Apple rep about the problem and I posted a link to this thread.  I ran the following keyboard shortcut in order to get a sysdiagnose log file to send to Apple.

     

    Here's the keyboard shortcut:

     

    COMMAND. SHIFT, OPTION, CONTROL, PERIOD

     

    After doing this, a brief diagnostic runs and it will open a finder window with diagnostic files.  I've not gone through them, but hopefully Apple's engineers can find something in the file in order to help isolate the problem.

  • by Robert Newton1,

    Robert Newton1 Robert Newton1 Apr 4, 2015 3:23 PM in response to alq-131
    Level 1 (5 points)
    Apr 4, 2015 3:23 PM in response to alq-131

    I've got the same problem on a mid-2010 Macbook Pro running the latest version of Yosemite

  • by fernandosousa,

    fernandosousa fernandosousa Apr 8, 2015 3:53 PM in response to Mike From O'ahu
    Level 1 (4 points)
    Apr 8, 2015 3:53 PM in response to Mike From O'ahu

    Hi all!

     

    I'm experiencing the same problem here with all the same symptoms on my MBP late 2011 - OS X Yosetime 10.10.2 . I don't know when it started, but I do know that when I've got Yosemite installed here Facetime calls on Mac through iPhone always worked as a charm.

    It seems that Apple doesn't even care about having a expert to read threads like this and answer or report these kind of bugs in their software to greater specialists.

     

    I hope it get fixed soon, meanwhile we'll need to workaround this using not-so-effective methods, although I appreciate them and thank all your help, fellows!

  • by under-lyon,

    under-lyon under-lyon Apr 9, 2015 5:33 PM in response to uletjomblo
    Level 1 (0 points)
    Apr 9, 2015 5:33 PM in response to uletjomblo

    this work for me too, thank uletjomblo!!

  • by Oso Grande,

    Oso Grande Oso Grande Apr 12, 2015 4:07 PM in response to Mike From O'ahu
    Level 1 (124 points)
    Mac OS X
    Apr 12, 2015 4:07 PM in response to Mike From O'ahu

    UPDATE

     

    Apple just replaced the main logic board on my Early 2011 MBP, and so the issue remains. Running the new 10.10.3 does not fix the problem, either.

     

    The MBP went to the Genius Bar last Monday, and picked it up yesterday (Saturday). The issue was replicable at the Genius Bar, the Mac Genius said it has to be a software issue and gave no further explanation. Thankfully, the repair was done at no charge so I am only out gas and time. Meanwhile, I continue to run Windows 8.1 via Boot Camp with no audio issues whatsoever while booted into Windows--only when booted into Yosemite 10.10 do I remain stymied by audio problems. I have wiped/reinstalled Yosemite (2) two times since this issue began last October/November, and the issue remains.

     

    To date, since purchasing this MBP brand new in June 2011 ($2499 model w/ AppleCare), this MacBook Pro has had the following components replaced:

     

    (3) Three logic boards

    (1) One LCD Display

    (1) One Topcase/Keyboard

    (1) One Battery Connection Cable

    (1) AC Power Cord (Out of Warranty, cost me ~$65)

     

    In hindsight, I am convinced I should have bought a Windows PC a saved myself the grief of this machine.

  • by adaicha,

    adaicha adaicha Apr 14, 2015 10:07 AM in response to Oso Grande
    Level 1 (0 points)
    Apr 14, 2015 10:07 AM in response to Oso Grande

    The problem persists on 10.10.3.  No end in sight with Yosemite it seems.  I think we all know at this stage, it is absolutely not hardware related.

  • by olivierventurini,

    olivierventurini olivierventurini Apr 14, 2015 10:52 AM in response to adaicha
    Level 1 (0 points)
    Apr 14, 2015 10:52 AM in response to adaicha

    I was hoping too that the problem would be fixed with the latest upgrade... but it wasn't.

     

    Same issue on my wife's computer too.

     

    So annoying that we are so many to experience this and that it is not fixed.

  • by bashalla,

    bashalla bashalla Apr 23, 2015 2:44 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Apr 23, 2015 2:44 PM in response to Mike From O'ahu

    MacBook Pro 13 Mid 2009 ,, absolutely the same problem as described here!! APPLE WE NEED AN UPDATE SOON please.......

  • by H Lebron,

    H Lebron H Lebron Apr 23, 2015 9:29 PM in response to Mike From O'ahu
    Level 1 (25 points)
    Apr 23, 2015 9:29 PM in response to Mike From O'ahu

    MBP Early 2011 (pristine conditions until now)

    Yosemite 10.10.3 (issue started before x.x.3) - no issue on MT Lion

    16GB ram 1T SSD (both aftermarket)

     

    Issue

    - upon connecting using Facetime audio will start making crackling / poping noises and caller will not be able to hear you.

    - crackling noise remains after Facetime is closed  - if you have the Volume level feedback sounds on all you can hear are crackling noises as you increase, decrease, or mute sound.

    - If you launch other audio software (like iTunes) and play audio the issue will correct itself and remain corrected until you use Facetime again - not by launching facetime but, rather, as soon as you CONNECT to someone by calling or receiving a call.

     

    Fixes tried

    - MIDI settigns - FAILED

    - Full clean Yosemite Install - FAILED

    - Log out of icloud / facetime account and log in again - FAILED

    - Created a new (temp) user account and problem occurred on this new account (done with an Apple  Genius bar representative)

    - Ran full diagnostics - no H W issues noted...

    - Reverted to original 4GB ram modules - FAILED

    - Took machine to apple store - problem replicated while on their network - No fix (or notion that this issue is affecting many people) - was requested to leave the machine over night for more HW testing.

    - powering down or logging off will solve the issue temporarily.

     

    Please keep this discussion open until a fix is deployed!

  • by apoliticalscientist,

    apoliticalscientist apoliticalscientist Apr 27, 2015 12:04 AM in response to Mike From O'ahu
    Level 1 (15 points)
    Apr 27, 2015 12:04 AM in response to Mike From O'ahu

    Same issue here. It's definitely made me question Apple's reliability, given that I've had problems with my iPhone as well. Looks like I might be switching back to Windows and trying out an Android phone when my current contract expires. By the way... it's an early 2011 MacBook Pro.

  • by SteveV00,

    SteveV00 SteveV00 Apr 27, 2015 5:26 AM in response to H Lebron
    Level 1 (0 points)
    Apr 27, 2015 5:26 AM in response to H Lebron

    I have the same problem, though for me it only started today. Used FaceTime before the weekend on the internal speakers with no problem.

  • by ThePetrie75,

    ThePetrie75 ThePetrie75 Apr 27, 2015 6:25 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Apr 27, 2015 6:25 PM in response to Mike From O'ahu

    I had been experiencing this previously with OS 10.10, but it had resolved for a couple months, and came back today.

    Only thing that I can attribute it to was installing the 10.10.3 update over the weekend.

     

    15" MacBook Pro (late 2011)

     

    Frustrating that this is still an issue

  • by Andreas Yankopolus,

    Andreas Yankopolus Andreas Yankopolus Apr 29, 2015 4:26 PM in response to Mike From O'ahu
    Level 2 (423 points)
    Apple Watch
    Apr 29, 2015 4:26 PM in response to Mike From O'ahu

    I have this problem on my rMBP with Yosemite 10.10.3 (14D136), and it's been present for a couple of months. Facetime connects, but there's no sound, and I get a popping in the speakers after hanging up.

     

    The number of little things wrong with Yosemite is simply astounding.

  • by alq-131,

    alq-131 alq-131 Apr 29, 2015 4:40 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Apr 29, 2015 4:40 PM in response to Mike From O'ahu

    This problem continues to affect my computer.  I have the latest Public Beta (10.10.4) installed, so that didn't address the issue either.  I also sent yet another feedback to Apple using Feedback Assistant, which I don't think they follow-up on anyway.  So, it looks like Apple is going to ignore this issue. 

     

    Next thing I might try, is sending an email to the editors of some of the Apple tech blogs like OS X Daily, 9to5 Mac, Macworld, MacLife, etc and ask if they've seen this issue.  Perhaps they may have insight or bring attention to the problem in a way that this forum and Apple's Feedback Assistant apparently doesn't do.

     

    At this point I would strongly consider reverting back to Mavericks, but then again there's that root escalation bug which Yosemite may or may not have actually fixed.

     

    WOW....  Apple has really dropped the ball with their operating system QC.  I bet the old man is spinning in his grave.

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