Mike From O'ahu
Level 1 (0 points)

Q: FaceTime making strange clicking sound since OS X 10.10

Hi everyone,

 

     I'll make it short. I am running an early 2011 - 13" MBP with 8gb ram, 500gb hdd, and OS X 10.10. Maybe I haven't been phrasing my issue correctly in google, but I may have a unique problem: as of updating my Mac to OS X 10.10, I am experiencing an issue with FaceTime video calls or voice calls (using FaceTime audio or the iPhone handoff feature) where all I can hear is a strange clicking sound, like static. The other person can hear me fine and I can see them fine if on FaceTime video, but I can't hear them.

      I've tried checking my sound and microphone inputs/outputs before, during, and after the calls, and everything remains unchanged. The sound on every other app and in iTunes works just fine and I can hear people just fine if I have an external bluetooth speaker connected, but when using the Mac's sound output, I get the crackling sound. Please advise.

MacBook Pro, OS X Yosemite (10.10), FaceTime, audio, sound, clicking

Posted on Oct 20, 2014 1:29 PM

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Mike From O'ahu

Q: FaceTime making strange clicking sound since OS X 10.10

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  • by lindros2,

    lindros2 lindros2 Nov 18, 2014 8:25 PM in response to Harleylito
    Level 1 (24 points)
    Wireless
    Nov 18, 2014 8:25 PM in response to Harleylito

    Yes no difference - ASUS or Apple.

     

    Others have additional brand experience.

     

    Mine worked FINE prior to public beta 5.

  • by NX5340,

    NX5340 NX5340 Nov 19, 2014 2:20 PM in response to lindros2
    Level 1 (0 points)
    Nov 19, 2014 2:20 PM in response to lindros2

    Updated IOS to 8.1.1. This kind of helped with the problem. Let's see if some else has the same result.

  • by khphillip,

    khphillip khphillip Nov 19, 2014 4:17 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Nov 19, 2014 4:17 PM in response to Mike From O'ahu

    I updated OS to 10.10.1 but still the same problem... frustrating...

  • by nostrout,

    nostrout nostrout Nov 20, 2014 9:44 AM in response to Mike From O'ahu
    Level 1 (0 points)
    Nov 20, 2014 9:44 AM in response to Mike From O'ahu

    I just wanted to add to this discussion to keep the complaints rolling about popping noise in FaceTime. I'm running a late 2008 MacBook (250 GB SSD, 8 GB Ram) with Yosemite 10.10 and the popping noise is persistent. Also, all audio is lost once the FaceTime connection has been made, microphone and speakers. Restarting the computer does ensure the next call works, but obviously this is an infuriating temporary fix. I've just installed 10.10.1, but haven't had the opportunity to see how it performs on my Mac. Will report back if I have any good news.  

  • by harry1701,

    harry1701 harry1701 Nov 20, 2014 10:15 AM in response to Mike From O'ahu
    Level 1 (0 points)
    Nov 20, 2014 10:15 AM in response to Mike From O'ahu

    System Preferences -> Sound -> Sound Effects -> Play Sound Effects Through : set it to Internal Speakers

    Reset your machine

  • by Harleylito,

    Harleylito Harleylito Nov 20, 2014 10:56 AM in response to Mike From O'ahu
    Level 1 (0 points)
    Nov 20, 2014 10:56 AM in response to Mike From O'ahu

    Harry!

     

    FANTASTIC!  YOUR SOLUTION WORKED - FACETIME SOUND IS GREAT AND CLICKING NOISE IS GONE!!!!!

     

    I JUST GOT OFF THE PHONE WITH APPLE SUPPORT - THEY SAID THEY NEVER HEARD OF THIS PROBLEM BEFORE AND SAID IT IS PROBABLY THE ROUTER - WRONG!

     

    AFTER TWO VISITS TO THE APPLE STORE AND A TECH CALL YOUR SOLUTION WORKED!!

     

    PAUL

  • by LeslieM825,

    LeslieM825 LeslieM825 Nov 20, 2014 4:24 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Nov 20, 2014 4:24 PM in response to Mike From O'ahu

    well HOW relieved I am to see I'm not the only one..with no volume and popping sound...I was excited to see I could make a call on Macbook and my iPad LOVE the feature but my iPad 3 and early 2011 Macbook were shown to not support the feature when it didn't work I researched it to find out it wasn't supported..but my 2 new iMacs do ....how happy I was to see it does now with the update.it works ...EXCEPT...for no volume and popping....it'll be fixed by them...I received a call that came through on my iPad and I answered it !!! made my day...

  • by Harleylito,

    Harleylito Harleylito Nov 20, 2014 5:52 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Nov 20, 2014 5:52 PM in response to Mike From O'ahu

    Well - after thinking that Harry's "FIX" was the solution to my FaceTime problem - I tried FT again and I'm back to square one - no sound and clicking/popping noise is back!!

  • by LeslieM825,

    LeslieM825 LeslieM825 Nov 20, 2014 6:40 PM in response to Harleylito
    Level 1 (0 points)
    Nov 20, 2014 6:40 PM in response to Harleylito

    I tinkered with it made calls from address book still happening then all of a sudden after a few tries on cellular and FaceTime it stopped volume fine now...but hoping it stays and clicking doesn't come back..   praying it sticks and doesn't revert...cant say I did anything special it just stopped

  • by Oso Grande,

    Oso Grande Oso Grande Nov 21, 2014 10:07 AM in response to Mike From O'ahu
    Level 1 (124 points)
    Mac OS X
    Nov 21, 2014 10:07 AM in response to Mike From O'ahu

    I am so glad to see I am not the only one who is experiencing this on my early 2011 15" MBP.

     

    The only workaround I've found is to plug-in-then-unplug-headphones. Hopefully Apple fixes this soon!

     

    Send Feedback everyone! http://www.apple.com/feedback/

  • by JanRL,

    JanRL JanRL Nov 22, 2014 12:49 AM in response to Mike From O'ahu
    Level 1 (4 points)
    Photos for Mac
    Nov 22, 2014 12:49 AM in response to Mike From O'ahu

    +1

    Early 2011 15" here who also suffers from the FaceTime sounds breaking. Restarting the system (10.10.1) has been the only way to get it working until it later breaks again. Annoying.

  • by eded,

    eded eded Nov 22, 2014 2:05 AM in response to Mike From O'ahu
    Level 1 (10 points)
    Nov 22, 2014 2:05 AM in response to Mike From O'ahu

    +1

    Late 2009 mbp crackling and no other sound from speakers during and after iphone calling.

    All solutions posted above are only temporary.

    I updated to 8.x and yosemite especially for this feature. very disappointing.

  • by berkeley384,

    berkeley384 berkeley384 Nov 22, 2014 2:50 AM in response to Mike From O'ahu
    Level 1 (0 points)
    Nov 22, 2014 2:50 AM in response to Mike From O'ahu

    Early 2011 13 inch MBP with same issue - No Sound, Constant Clicking & Popping

     

    Thanks for the suggestion of plugging and unplugging headphones in - not great having to do that, but it allowed me to use FT when I needed it

  • by shlemon,

    shlemon shlemon Nov 22, 2014 4:57 PM in response to Mike From O'ahu
    Level 1 (10 points)
    Nov 22, 2014 4:57 PM in response to Mike From O'ahu

    Updated to 10.10.1 and iOS 8.1 and that seems to have done the trick. I think the key was upgrading the iOS devices and now everything is working correctly.

     

    Tested calling and fine.

    Tested plugging and unplugging headphones. Worked normally.

    Restarted computer and called. Worked normally.

    Tested plugging and unplugging headphones again. Worked normally.

     

    It's been 48 hours and no problems. Please update your iOS devices and update to 10.10.1 and reply back with reports! I'm hopeful this solves it for you too.

     

    Best,

    Shawn

  • by LeslieM825,

    LeslieM825 LeslieM825 Nov 22, 2014 5:04 PM in response to shlemon
    Level 1 (0 points)
    Nov 22, 2014 5:04 PM in response to shlemon

    Cellular phone fine for me now but now YouTube and videos on all sights won't load or play on safari .... I'm  on to my next issue can't watch anything.  :^(

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