Q: safari iOS 8.1 freeze and slow
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Nov 15, 2014 2:59 PMby Star Traveler,Geoff37 wrote:
BBeen there, done that, have ticket. Silence from Apple.
I have a troubleshooting methodology that I've been giving people and would advise they follow this, as it's solid on the methodology, especially when you get to Apple Support ... and do make sure you follow through on this, and also in terms of the escalation to one of the engineers ... because if it is not a simple fix, those engineers need to have some real-world cases to look at. This is what I posted on another thread ...
Follow this procedure for a Troubleshooting Methodology ... basically reset to factory default condition -BUT- be sure to do the following methodically and also to follow the part with Apple Support!
First you want to make sure you have several backups of your data and done with a couple of "different" sources. Be sure to understand what data is backed up and what is NOT on iCloud Backup and iTunes Backup. Use a variety of methods for backup ... you might check into Dropbox, in addition to your Apple options.
Then turn off your desktop anti-virus software when using iTunes for this reset to factory default. After you do that reset, then leave your iPad in its factory default state and see how it operates then. If you encounter any problems in that factory default state, then take it to Apple Support, and let them know that you have just reset it to that state with iTunes and have not put any of your data back on and it is operating in this fashion (whatever the problem is) in that pristine state. Make sure you keep that trouble ticket number, because if it has to be escalated through Apple Support, you're going to find all communications tied in with that number. If the lower level help isn't able to help you, then escalate it to a higher level to examine the problem. Keep at it with that trouble ticket number until Apple Support arrives at a solution to that problem. Be methodical and keep at it.
On the other hand, if everything is okay with the factory default condition, then restore your backup. Some people have discovered that the problem resides in the apps or something in the restored backup. If that's the case, then it's going to be trying and difficult to find out which developer's app is causing you the problem. And ... it's true ... that a developer not following Apple's instructions and guidelines for his app can CAUSE YOU TROUBLE. This kind of thing does happen from developers, especially when a new system upgrade comes out, because some developers ignore what Apple tells them about changes coming, and what they do BREAKS SOMETHING.
This is a troubleshooting methodology that you are going through. See it through to the end.
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)
https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
Use iTunes to Restore your iOS Device to Factory Settings
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Nov 15, 2014 3:15 PMby lesliefromstockton-on-tees,EDsel, always worth posting, I once got an email from the iPad pages team helping with a problem, they were great and solved the problem, see below. I would recommend that you also use the feedback link:
https://www.apple.com/feedback/ipad.html
Hello there,
We have heard about your issue from the discussion thread below:
https://discussions.apple.com/thread/5593272?tstart=60
We would like to know if you would be able to provide the following:
- What version of Mac OSX and Pages versions and device model?
- Is iCloud file sync On?
- What is the primary language on the iOS device?- A copy of a document where the definition does not work?
- Please verify if definition lookup works in Notes
Thank you,
The iWork Team
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by Star Traveler,Nov 15, 2014 3:22 PM
Star Traveler
Nov 15, 2014 3:22 PM
in response to lesliefromstockton-on-tees
Level 4
(1,612 points)
Apple TVlesliefromstockton-on-tees wrote:
EDsel, always worth posting, I once got an email from the iPad pages team helping with a problem ...
That is extremely rare for the Feedback link ... just so others know and realize that they WILL NOT get a response. This is what Apple says for "Feedback" ...
"Use the form below to send us your comments. We read all feedback carefully, but please note that we cannot respond to the comments you submit."
That doesn't mean you should forget about telling Apple what you want to say ... it's just that one should not expect any answer from Apple.
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Nov 15, 2014 3:29 PMby Star Traveler,Geoff37 wrote:
AAs I have said before, my new out of the box iPad mini has exactly same issues as my other 8.1 devices
Of course any device is on its own so you'll have to proceed with one at a time. But I would be proceeding with your new purchase first, since that one provides you with the most leverage. What level of Apple Support have you been to with that iPad Mini?
