Mogwai13

Q: Random Blue Screen Crash with 5S and iOS 8.1

Since upgrading to iOS 8.0 my iPhone 5S randomly gets blue screens and then crashes and goes into a loop of boot up, blue screen, reboot, blue screen, reboot...etc. My 5S did this again today when during my upgrade to iOS 8.1 via USB and I was forced to do a factory restore on it. The blue screen is still occurring after the restore and 8.1 upgrade. Is this a known issue? I was hoping this was going to get fixed with 8.1 but unfortunately, it doesn't look like it has.

Posted on Oct 20, 2014 3:04 PM

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Q: Random Blue Screen Crash with 5S and iOS 8.1

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  • by AmishCake,

    AmishCake AmishCake Apr 2, 2015 9:08 AM in response to themacmat
    Level 6 (9,388 points)
    Apr 2, 2015 9:08 AM in response to themacmat

    No, you can get an out-of-warranty replacement for far less than the cost of a new phone. Or you can try restoring it in iTunes using DFU mode:

     

    Turn your device off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your device and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a device in recovery mode. Now you can restore to factory settings.

  • by Hello 345,

    Hello 345 Hello 345 May 12, 2015 1:44 PM in response to Echopeus
    Level 1 (4 points)
    May 12, 2015 1:44 PM in response to Echopeus

    This was also happening to me.  I entered into recovery mode and did a restore but it would get stuck after some progress and then give me the error(9) message.  This happened about 7 times.  Called applecare and went thru the troubleshooting with the tech.  To make a long story short, he told me to turn off my antivirus program (Avast Mac Security) and try the restore on recovery mode again.  I did, and to my incredulous eyes, the restore finally went through.  Its been half an hour, so to early to tell if the restore fixed the blue screen issue, but at least it fixed the restore issue, I now can use my phone lol...If it crashes, then straight to apple store i go...hope this helps someone.

  • by Hello 345,

    Hello 345 Hello 345 May 12, 2015 6:17 PM in response to Hello 345
    Level 1 (4 points)
    May 12, 2015 6:17 PM in response to Hello 345

    update...blue scree crashes came back about two hours after the restore

  • by LeysenS,

    LeysenS LeysenS May 15, 2015 2:59 PM in response to Hello 345
    Level 1 (0 points)
    May 15, 2015 2:59 PM in response to Hello 345

    I've been experiencing it ever since I updated to 8.1.

    Tried everything I've been able to find on the internet.

     

    The DFU restore worked most of the time, but in general it always goes back to blue screen.

     

    I generally keep almost no extra apps on it.

    It's stuck in an endless loop now, I've been able to fix it using the home+lock button reset previously.

     

    My two options are:

    1. Travel to the nearest Apple Store to get it traded in since I'm still in warranty most likely.

    2. https://www.youtube.com/watch?v=qEZEfykrM7o which I'm trying next week & most likely breaks warranty #fuckit

  • by Marklee Chauke,

    Marklee Chauke Marklee Chauke Jun 10, 2015 5:03 PM in response to Mogwai13
    Level 1 (0 points)
    Jun 10, 2015 5:03 PM in response to Mogwai13

    I have the same problem as well, please help

  • by heaven180204,

    heaven180204 heaven180204 Aug 11, 2015 10:33 PM in response to Mogwai13
    Level 1 (0 points)
    Aug 11, 2015 10:33 PM in response to Mogwai13

    Havw  the same problem. My iphone 5c's screen started glitchingand turning blue and then it would suddenly reboot. In less than 10 mins it was just rebooting. I didnt know what to do. But eventually it stopped, so I forgot about it, but the next day, it happened again. Weird thing was, it happened on the same time. I think it was 6pm-8pm. I hard reseted my phone and turned it on and off. saw the screen shaking at one point so i decided to turn it off again. Now, I'm trying the DFU method using iTunes. Hope this works.

  • by Sheminaushad,

    Sheminaushad Sheminaushad Sep 5, 2015 9:57 AM in response to Mogwai13
    Level 1 (0 points)
    Sep 5, 2015 9:57 AM in response to Mogwai13
    1. Same issue with my iPhone 5s 16 GB
  • by DawledUp,

    DawledUp DawledUp Nov 11, 2015 10:38 AM in response to Mogwai13
    Level 1 (0 points)
    Nov 11, 2015 10:38 AM in response to Mogwai13

    I have an iphone 5s but recently updated to ios 9.1 and am having similar issues. The phone has experienced no water damage or traumatic drops, etc. and was working just fine and then randomly blue screen and shut down. It took me many attempts and lots of error messages to finally get the phone to restore, but even after the restore it is continuing to happen. I am not technical minded at all, but my assumption is that since restoring helped in now way it must be a hardware and not a software issue. I have successfully gotten the phone to reboot and run and even stay on for a day or two at a time since the first time it happened a little over two weeks ago, but now it is happening all the time and my phone pretty much won't stay on for longer than 5-10 minutes once I get it back up. I have seen a solid blue screen, blue screen with vertical lines that fade into other colors, blue with horizontal lines, red, yellow, white. It is like a multicolored display some shut downs and other just a solid blue screen and shut down. If anyone has any advice as to what may be occurring. After some reading I am thinking it is possibly the logic board, but I still have no idea. My phone is of course a few months out of the one year warranty, so I am stuck as far as that goes. I am trying to get into the genius bar for them just to look at it, but they can't look at it until the weekend and that helps me in no way now. Thanks for any input you may have.

  • by Nadders22,

    Nadders22 Nadders22 Dec 17, 2015 7:41 PM in response to eelasi
    Level 1 (0 points)
    Dec 17, 2015 7:41 PM in response to eelasi

    Just want to say a massive thank you for taking time to share this. I had blue screen issue after iOS 9.1 and was seriously losing it as I got to the restore phase umpteen times but the blue screen kept crashing the restore. Then I realised I was in DFU and not restore mode. So 20 mins after reading this I have a fully functional and restored iPhone 5s. Thank yoooooooooooooooooooooooooooooooooooooooooooou x

  • by dosie,

    dosie dosie Feb 19, 2016 8:45 AM in response to LMHKI
    Level 1 (0 points)
    Feb 19, 2016 8:45 AM in response to LMHKI

    FOr all experienced the blue screen, please set  this trick.

    MIne works :

    settings - battery - low power mode : on

    keep that serting.

    let us wait for the next proper ios,

  • by Papapishu,

    Papapishu Papapishu Apr 18, 2016 6:51 AM in response to Mogwai13
    Level 1 (4 points)
    Apr 18, 2016 6:51 AM in response to Mogwai13

    Hi guys,
    finally....there is light
    my Symantec dlp endpoint agent seems to be the problem. Updated to Version 12.xxx and things are running smooth.

    Cheers

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