bahaa200
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Q: ID touch failed ios 8.1

in 15.10.2014  i want to sell my iphone and all work fine.. but i want to clean all data from the iphone i decided to restore from itunes (my ios 7.1.2)  and i restore my iphone to ios 8.0.2  and all data deleted but the id touch not work in the new ios 8.0.2 ... ops .. ok what i can do i wait for the new one ios 8.1 and my hope to solve my problem but today in 20.10.2014 i restore to 8.1 ..and the same problem failed id touch

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iPhone 5s, iOS 8.1

Posted on Oct 20, 2014 3:53 PM

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bahaa200

Q: ID touch failed ios 8.1

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  • by Allen A,

    Allen A Allen A Oct 23, 2014 2:55 PM in response to bahaa200
    Community Specialists
    Oct 23, 2014 2:55 PM in response to bahaa200

    Hello bahaa200,

     

     

    The steps detailed below can help get Touch ID working on your iPhone.

     

     

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.

    Use Touch ID on iPhone and iPad
    http://support.apple.com/kb/HT5883

     

     

     

    Cheers,

    Allen